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Better Communication during Downtime

#1 User is offline   Addicted2Golf 

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Posted 07 March 2010 - 04:56 PM

It would have been nice to receive some follow-up communication when your three-hour maintenance window extended well beyond what you initially communicated. I tried pinging you guys on Facebook and Twitter and never got any response. :)

I work in IT so I understand that server upgrades can sometimes go sideways. But if I did that to my customers on a platform that any of my teams support then I'd eventually be out of a job. Just saying...
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#2 User is offline   mudfish 

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Posted 07 March 2010 - 06:35 PM

I agree, when I was unable to get on the site I jumped over to facebook hoping to see something like "the site is down for a couple hours" or "updating the site, keep checking back"

It is definitely a nice little perk I've seen done other places...

#3 User is offline   MyGolfSpy 

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Posted 07 March 2010 - 07:29 PM

We sent a message to all members letting them know of the change. Dont think there is a more direct way to do it. I think that was better then you having to go on Facebook and Twitter to find out of the change.

The switch took 45 minutes total. The DNS changes which we have no control over might have taken longer in your individual area. But like I said previously we have absolutely no control of that.

I honestly thought you would be ok with us switching this over at 1 in the morning to a much better service. I am surprised you still have an issue with this to be honest. It was a necessary switch that needed to be made and it was done in a very efficent manner.

View Postmudfish, on 07 March 2010 - 01:35 PM, said:

I agree, when I was unable to get on the site I jumped over to facebook hoping to see something like "the site is down for a couple hours" or "updating the site, keep checking back"

It is definitely a nice little perk I've seen done other places...

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#4 User is offline   mudfish 

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Posted 07 March 2010 - 07:40 PM

View PostMyGolfSpy, on 07 March 2010 - 02:29 PM, said:

We sent a message to all members letting them know of the change. Dont think there is a more direct way to do it. I think that was better then you having to go on Facebook and Twitter to find out of the change.

The switch took 45 minutes total. The DNS changes which we have no control over might have taken longer in your individual area. But like I said previously we have absolutely no control of that.

I honestly thought you would be ok with us switching this over at 1 in the morning to a much better service. I am surprised you still have an issue with this to be honest. It was a necessary switch that needed t be made and it was down in a very efficent manner.


I didn't have an issue, I know it's necessary to keep improving the site... I was just saying that I've seen it done on other sites... and I totally forgot about the email. so I guess you were right... my bad...

#5 User is offline   MyGolfSpy 

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Posted 07 March 2010 - 07:42 PM

Sorry mudfish that was supposed to have quoted the Addictedtogolf response.


View Postmudfish, on 07 March 2010 - 02:40 PM, said:

I didn't have an issue, I know it's necessary to keep improving the site... I was just saying that I've seen it done on other sites... and I totally forgot about the email. so I guess you were right... my bad...

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#6 User is offline   GolfSpy Dave 

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Posted 07 March 2010 - 08:23 PM

I could not get in for about 8 hours over the night. Ultimately though, the new server seems fast and great from my node.
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#7 User is offline   jamo 

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Posted 07 March 2010 - 10:02 PM

View Postsactown, on 07 March 2010 - 03:23 PM, said:

I could not get in for about 8 hours over the night. Ultimately though, the new server seems fast and great from my node.


Yeah, no speed issues since.
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#8 User is offline   Addicted2Golf 

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Posted 08 March 2010 - 08:22 AM

View PostMyGolfSpy, on 07 March 2010 - 01:29 PM, said:

We sent a message to all members letting them know of the change. Dont think there is a more direct way to do it. I think that was better then you having to go on Facebook and Twitter to find out of the change.

The switch took 45 minutes total. The DNS changes which we have no control over might have taken longer in your individual area. But like I said previously we have absolutely no control of that.

I honestly thought you would be ok with us switching this over at 1 in the morning to a much better service. I am surprised you still have an issue with this to be honest. It was a necessary switch that needed to be made and it was done in a very efficent manner.


Paul-

Keep in mind that I didn't know about the DNS changes when I posted the message. I did see the email and that was great. But the DNS situation made it look like you were down longer than you actually were. You obviously knew that was the case. Your users didn't.

Anyway, I'm kool in the gang. You asked for ways to improve the site and I made a suggestion. Not every suggestion made will be a nugget. :(
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#9 User is offline   MyGolfSpy 

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Posted 08 March 2010 - 02:22 PM

No I appreciate the suggesstions from everyone but when it comes to server switches I assumed you would understand what we were in for. We actually did not know about DNS issues at all because it populated in a short 45 minutes for us. But we figured DNS could take longer but that is not something we can monitor or control.



View PostAddicted2Golf, on 08 March 2010 - 03:22 AM, said:

Paul-

Keep in mind that I didn't know about the DNS changes when I posted the message. I did see the email and that was great. But the DNS situation made it look like you were down longer than you actually were. You obviously knew that was the case. Your users didn't.

Anyway, I'm kool in the gang. You asked for ways to improve the site and I made a suggestion. Not every suggestion made will be a nugget. :(

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#10 User is offline   Addicted2Golf 

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Posted 09 March 2010 - 01:34 PM

View PostMyGolfSpy, on 08 March 2010 - 08:22 AM, said:

No I appreciate the suggesstions from everyone but when it comes to server switches I assumed you would understand what we were in for. We actually did not know about DNS issues at all because it populated in a short 45 minutes for us. But we figured DNS could take longer but that is not something we can monitor or control.


Yep, understood. Anyway, the new servers must be beasts. The message board is flying! ;)
Callaway FT-9 Driver 10.5* Grafalloy Axis Blue
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Wilson FYbrid 19* UST Proforce AXIV Core
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Ping I15 Irons 5-UW AWT
Ping Tour-W 56*,60* DG Spinner
Ping Redwood ZB Putter, WRX Starshot, 35"

#11 User is offline   GolfSpy Dave 

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Posted 09 March 2010 - 02:46 PM

View PostAddicted2Golf, on 09 March 2010 - 05:34 AM, said:

Yep, understood. Anyway, the new servers must be beasts. The message board is flying! B)

Anyone else notice some lag around 7 pacific last night?
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#12 User is offline   MyGolfSpy 

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Posted 09 March 2010 - 03:25 PM

Yes the new servers are doing incredible. We opted to go with the best in the business this way we never have this issue again.

View PostAddicted2Golf, on 09 March 2010 - 08:34 AM, said:

Yep, understood. Anyway, the new servers must be beasts. The message board is flying! B)

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#13 User is offline   GolfSpy Dave 

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Posted 09 March 2010 - 03:44 PM

View PostMyGolfSpy, on 09 March 2010 - 07:25 AM, said:

Yes the new servers are doing incredible. We opted to go with the best in the business this way we never have this issue again.

Thanks for that. I know there were cheaper options. Your commitment to the mission and quality of this site is what makes it stand out.
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#14 User is offline   NGage 

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Posted 14 March 2010 - 09:34 PM

Geez, LOL...if you can't get on the site...just go do something else, LOL. There are other websites, ya know. LOL





Thanks Mod/Admin for the message of the site being down, and thanks for the site.

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