I agreed to tryout a set of clubs from Patriot/Warrior Golf on September 9, 2021 with the help of someone over the phone.
I would be given the opportunity to try out some clubs, I was to receive a driver at no cost, and could return the clubs after trying them for 45 days and be refunded.
Before finalizing I was told they would take a several weeks to be sent. I told the Patriot Rep on the phone never mind as the last 2 tournaments I was to play in were in less than a month and wouldn’t have the opportunity to use them. He checked with someone else and stated they would be “expressed” to me in time, just a couple weeks, and we finalized the transaction.
On September 30, 2021, (after 3 weeks) I emailed Patriot/Warrior Golf customer service (cs@patriotgolf.com) and stated the clubs had still not arrived and to cancel the tryout, don’t send the clubs and refund my card.
On October 5, 2021, after not hearing back, or receiving the clubs, I sent the same message.
On October 8, 2021, after still not hearing back, or receiving the clubs, I sent the same message again.
On October 12, 2021 the clubs arrived, and Patriot/Warrior Golf emailed me back.
This is the 1st time Patriot/Warrior Golf responded to any communication.
I immediately contacted Patriot/Warrior Golf and requested a return FedEx, UPS or USPS slip.
After multiple attempts to get me to keep the clubs, I was provided a return authorization number but no return shipping slip.
I again emailed Patriot/Warrior Golf on October 14 & 18, 2021, requesting the return slip.
On October 22, 2021, Patriot/Warrior Golf informed: Per our policy we don't cover any shipping and handling costs.
On October 25, 2021, I informed Patriot/Warrior Golf: Per my policy, I don't pay for any shipping and handling costs for things I told you not to send.
I reminded them I reached out multiple times and instructed them not to send the clubs.
I had requested 4 times that the clubs not be sent. I further requested another 4 times a return packing slip to get the clubs back to Patriot/Warrior Golf.
I let them know I would not incur any charges for items they were clearly and repeatedly asked not to send.
I believe I was told they would be sent quickly so they could get a credit card number.
I’m convinced they waited for the clubs to be delivered before replying to any communications.
Additionally, having done some research on these “two” organizations: they are one company; Warrior Golf is bankrupt and changed their name (the box says Warrior all over it and they tried to cover it with duct tape); they have horrible BBB Ratings; and what I’ve experienced is common.
People who have returned clubs after a tryout report it being incredibly difficult, to impossible, to get their refund. They also report the clubs to be rather inferior items.
Lousy clubs, worse customer service; buyer beware, accept offer at your own risk.
