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BadPutter

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Everything posted by BadPutter

  1. A few points - this is definitely a 1st world problem, and I'm sure I'll find a solution for not a ton of cash. Still, in this case there was an issue (you could say problem, defect, or flaw) with the build of these clubs, and the manufacturer was unwilling to help fix it. Of all the clubs I have bought over the years, some custom, others stock, I have never had this issue - companies like Shot Scope, Garmin, and Arcos design their club tags in the way they do because the little hole at the end of the grip is so universal. I seriously doubt that had I paid a local club builder to build a set of irons, and 3 of the 7 had this issue, that the club builder would tell me "tough luck" because I hadn't specked-out a hole for a club sensor. When my company screws up and we hear about it from a customer, we do everything reasonable to make it right. I appreciate companies who do the same - I work with them every day. So if you believe that Takomo acted fairly here, then by all means give them your business, and if you don't, then use caution.
  2. So, they were built with Obsidian graphite shafts, 1/2" long. I'll accept that this is a custom build, and accept their no return policy here on this one. But to answer your question, they could have: - offered a discount on another club/set of clubs - paid for regripping and the butt to be bored-out - sent me 3 new grips and let me bear the labor cost of regripping - offered to replace the 3 clubs (the "custom" order here is not that unusual, but I do get the logistics) For me having Shot Scope tags in all my clubs is a big deal; but to each his own. Anyway, the point of my post is be aware of Takomo - if you order a set of custom clubs and there is a problem with them, you may be left to deal with it on your own.
  3. Hey guys - wanted to share an experience I had with Takomo recently. I recently received a new set of Takomo 101 irons with graphite shafts. On 3 of the 7 irons received, I cannot screw in my Shot Scope club tag to the butt of the grip - it seems like the hole in the grip is blocked. I can't even fit a small wire or pin into the grip hole, whereas on the other 4 irons, I was able to do so without issue. Note my irons were ordered 1/2" long. So, I messaged them asking for help. Their response was: "We are using the extra weight on the grips to balance the swing weight. Those extra weights may sometimes block the butt. Unfortunately, we can't help you with this." Hmmm... Not the response I was anticipating. So I wrote back, asking if they could escalate my issue to a manager and let me know whether or not there is anything that Takomo is willing to do here. They wrote back again: "We hear you, but unfortunately, there is nothing we can do here. Custom set requires special adjustments so that we can meet the wanted swing weight. We will learn from this and look for other options in the future." Now, I can think of several ways that they could address my issue. But the fact that they flat out said that there is nothing that they can do, to me is baffling. Needless to say, this is the first and last time I will buy from Takomo, which is a shame because the DTC concept makes so much sense. I'll likely take a good look at Sub 70 or PXG for my next clubs - happen to be in the market for a new 5-wood and hybrid.
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