If your gonna take your clubs somewhere for repairs, custom work, etc.
Dont take it to a big chain store unless you know who is going to be doing the work and you trust them.
Otherwise take it to a reputable small place with a good rep. I just dont care for the big chain stores for anything that involves them working on my clubs, because they hardly ever know what they are doing...If whoever did that work expected payment, they most likely would get a swift kick in the @$$!