Ramsey_Steve

Clubs get blamed for whatever our personal weaknesses are. Great putters rarely change putters, etc etc. for me it’s my irons. I rarely change woods, hybrids or putter. It doesn’t help that every year we’re bombarded with propaganda insinuating that these new irons/whatever are so much better, will solve all my problems. you know how it goes, first I was told I wasn’t hitting my irons far enough. Now I’m told that my 28 degree 7 iron and low spin balls don’t go high enough. It never ends.

Unfortunately no. I’m actually staying in Mexico currently. No PXG centers here

Not the original purchaser, bought them used (although only one iron had actually been hit). So that's why the replacement was on me, and no argument from me about that. the damage was a cracked hosel, and yes an option for my broken 7 iron would be to pull the TT Elevate MPH shaft out of the broken head and reshaft with my original shaft. If they'd told me the Elevate VSS' were no longer available, guess what? I'd have said please send me just a replacement head. I'd have been ok with that. So that's still an option, but as things stand I've paid for a TT MPH shaft that I don't really want. Worse, 2 weeks after the 7 iron hosel cracked, while on a golf trip last week my 8 iron shaft snapped an inch below the grip. I ordered a replacement 8 iron on their website that evening, got home a couple of days later to unbox the new replacement 7 iron, found the wrong shaft, so emailed the CSR's that evening asking them to check on what shaft the 8 iron is being built with, and...nothing, called, no answer. Monday morning emailed again, but an hour later got an email saying my order had shipped .. MF! Meanwhile the customer service essentially said it was my fault. I got promises that it would be addressed, but so far crickets.

Not going to entirely rehash a situation that has being ongoing for 3 weeks, but just know this, PXG’s customer service isn't great. If you’re buying PXG, I highly recommend going through their retail centers, not trusting their telephone “Fitting Experts”. My situation: I needed to replace a broken 0211DC 7 iron, and wanted to ascertain if PXG would help me out in any way, since the clubs are only 14 months old. So I called their CS dept, who gave me the bad news that the broken head was on me. Ok I thought, gotta replace it anyway, So I gave her the specs, and also emailed her a picture of the shaft decal (TT Elevate 95 VSS’ don’t really have a shaft band). When my new 7 iron arrived with a different shaft, the correct response from PXG should have been “don’t worry, we’ll make this right”. The incorrect response is “your order was placed, confirmed and ordered by you on the phone” .. essentially bad luck and have a nice day. There’s a lot more to this story (and it all reflects really badly on PXG) but the takeaway is PXG’s customer service department isn’t really up to snuff, and this should factor into any decision to invest hard earned money in their products.

Love the 0211DC irons, but my 7 iron broke at the hosel two weeks ago and today my 8 iron TT Elevate shaft snapped just below the grip. So here I am on day 3 of a 7 day golf trip and now missing both the 7 and 8 iron out of my set. 50+ years playing and I’ve never broken a club before. Bought them new from a friend who ordered them online and changed his mind when he got them, and as they’re now just over a year old, there’s no warranty, so my only option is to pay retail plus PXG’s not cheap shipping charge - Sucks!

Had a tough time choosing between the Tour Edge C721 irons and the 0211 DC, but at $75 a stick versus $130 for the C721 it seemed like an easy choice, and they haven’t disappointed. Much more forgiving than my previous irons (Ping i500’s with Steelfiber i70’s), and dare I say it, better feel. Despite the slightly wider soles I find the turf interaction around the greens to be excellent. oh and the slick and cheap grips? keep them clean and I find them to feel very similar to the GP Tour Velvets I planned to replace them with. I’m not a huge fan of Lamkin grips but after 9 months they’re still fine.