I had the estimated build date on mine change three times. I ordered on 4/25, (Driver, wood, hybrid and 0311Xf irons), my first estimated build date was 5/15/2020 and then after that passed it changed to 5/25 and then it was just blank for about 10 days. It just updated last Friday to picked/in assembly but am doubtful that they're actually assembling anything as it conveniently happened after I reached out to my fitter for an update since the previous 3 people at PXG customer service who promised me a detailed update ghosted me.. 4 days later I still haven't heard back from my fitter on the promised update either.
Its one thing if it's delayed and you're able to provide the reason for it i.e. the specific heads I ordered aren't in til blank date and then they'll get built on this date etc. but the big issue I'm having is that after about 4 separate attempts to get an order update after my $2000+ order has been delayed to 7 weeks, I've gotten nothing but the generic COVID response they copy and paste on social media and then ZERO follow up on specifics after.
You have to wonder at what point extending the PXG deal was solely greed to capitalize on sales, when they clearly can't keep up with the production and more importantly is killing their previous image of "ultimate" customer service.
I'm hoping they pick it up and this all ends up being worth it. I've been tempted to cancel but keep waiting thinking that it's right around the corner.. here I am 7 weeks later still waiting