I have to say, my experience with Club Champion has been spectacular. I was skeptical about getting a putter fitting but have it a try. I spent almost 2 hours at the process. Well past what I was paying fir. My fitter gave me a clear understanding of what the prices was, how the tech and data worked and set expectations for the fitting. First we tried my Scotty Cameron Newport 2. I gave my own feedback about what i was seeing on the course. After a number of putts, it became evident that after years of use, the specs on the putter were way off. Who knew leaning on it had so much affect.
we discussed the types of putters (. One wax a toe hang putter), the impact on strokes and my stats. Turns out a face balanced putter cured my misses to the right. I was not squaring the toe. After trying a number of putters we narrowed it down to 2 and I chose one. They let me walk out with their putter to use while mine was made and sent to me.
I am headed back for a driver fitting and a look at the 3 wood and hybrids in a couple days. I have recommended this shop to friends and they loved the experience.
I wonder if CC is experiencing growing pains with their expansion. I have researched the fitting process a lot after using Golf Galaxy and PGA Super Store. While I have a driver in mind, to me it is the data and the fitters expertise that I am paying for. It is expensive but my impression of the two previous places I got fit at is that they lack the inventory to offer me the best fitting. Also I suspect they have standard clubs/shafts they fit to.
reach out to CC and let them hear your complaints. If they don't get back to you, use social media. Trust me, that will get their attention.