I have used CC for my fittings in Cleveland and had good experiences with the branch. The fitter was attentive, suggested I hit the clubs when I picked them up...BEFORE I left the store, suggested and followed through with a loft and lie inspection/correction of all my irons when I returned for a new club after the season. Having said that, the customer service through CC outside of the branch location is subpar. Calls go unanswered & unreturned, emails get the same treatment. If not for the fitter and the Cleveland branch itself, I would go elsewhere.