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Showing results for tags 'customer service'.
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This is a combined review of an old Datrek DG Lite II and the Dynamic Brands company customer service. Like most, I would not take time out of my day to write a review unless it was really poor. I think that is just human nature that we expect good things and it is not something special when we get it. When we get poor quality and customer service we take time out of our day to trash talk the company and the product because we want them to feel the pain we feel! However, in this case I really wanted to recognize Dynamic Brands for their excellent customer service. I bought a Datrek DG Lite II about 2 years ago. It is a great lightweight bag and i bought it because i was travelling almost weekly for work and i wanted to get some rounds in during my travels. I wrote about a few of those on the road courses in a separate post in course reviews! Anyway, the bag itself is truly lightweight, which allows me to stuff some of my other clothes and essentials in my travel case with my clubs as extra cushioning. There are plenty of pockets for large and small items and it even has a cooler pocket which is able to fit a few bottles of water and some ice. The dividers work well and it has a large putter well in the front so the bag had everything i was looking for my travels. I noticed early on that the clubs would come out of the bag with some thread wrapped around the grips. I figured this was just extra thread from manufacturing and that it would eventually stop. Well, 2 years later it never stopped and now one of the dividers actually ripped out of the bottom of the bag and is hanging loose like a tongue! I reached out to Dynamic Brands and explained the situation and they said i should still submit details for warranty anyway and they will review. I submitted the information yesterday and today got a reply stating that my claim has been approved and that they will be shipping out a brand new bag! Wow that is customer service on another level and they have definitely earned a customer for life. There is an official forum review for bagboy cooler bags so if you are in the market for a new bag i would read up on those reviews and seriously consider getting one if it fits your budget and needs especially since you can rest assured the company has excellent customer service.
Two years ago my spouse gave me an IGOTCHA ball retriever at Christmas.....It was compact enough to slip inside a zippered compartment of my golf bag. I loved it. Well, last January (cold weather for FL) the outside plastic ring broke while using it. I repaired it with super glue & duct tape. That held for awhile then broke again. I repaired it a second time and decided it was time to find a new one. I ordered a new one last week from Amazon. It arrived today. As I was removing the tag from the retriever, I noticed it said "Lifetime Warrany". I went online to igotcha.com and called the sales number. A very nice gentleman answered and I explained to him what happened. He said the ":Lifetime Warranty" was new this year. Then he offered to send me a replacement head for the old retriever. This one would have a screw to secure it to the shaft. All I would have to do is drill out the old rivet and replace the head. How cool is that? Not only is he replacing the old head, but provides a screw in place of the rivet. Now you can bet your bottom dollar that I will be telling folks about the terrific customer service at IGOTCHA. I guess he figured that he couldn't buy that kind of free marketing. Now, I just want others to know how great they are......
So as some of you know, I purchased a Srixon Z765 driver after being recommended by TrueGolfFit. I have hit some of the longest drives of my life but am having trouble with consistency and particularly with controlling the fade...it has been fading to a slice if you know what I am saying. I decided to contact their customer service via chat today because I was reading in their guide that there are additional weights and thought maybe adding weight to the club head would help. Well Jeremy at Srixon was amazing. I asked if there was a place where I could buy the extra weight set and he said hold on let me see if we have some. He checked the warehouse and found an 11 gram and 13 gram weight. What is amazing is he offered to send them out free of charge? I was like what really ok wow that is awesome. I asked him about golf balls specifically what golf ball would he recommend for my swing and I gave him the ball I currently play my driver swing speed and what I like in terms of feel around the greens. I asked this mainly because I have read great things about the Srixon golf balls and also because the customer service was so amazing I was prepared to reciprocate by purchasing a dozen of his recommended golf ball. Well he floored me because not only did he recommend two different golf balls but he is also going to include a sleeve of each in the box with the weights. I said WTF...really wow so if you want great and I mean outstanding customer service...I think Srixon is the way to go....just my two cents.