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Showing results for tags 'customer service'.
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So as some of you know, I purchased a Srixon Z765 driver after being recommended by TrueGolfFit. I have hit some of the longest drives of my life but am having trouble with consistency and particularly with controlling the fade...it has been fading to a slice if you know what I am saying. I decided to contact their customer service via chat today because I was reading in their guide that there are additional weights and thought maybe adding weight to the club head would help. Well Jeremy at Srixon was amazing. I asked if there was a place where I could buy the extra weight set and he said hold on let me see if we have some. He checked the warehouse and found an 11 gram and 13 gram weight. What is amazing is he offered to send them out free of charge? I was like what really ok wow that is awesome. I asked him about golf balls specifically what golf ball would he recommend for my swing and I gave him the ball I currently play my driver swing speed and what I like in terms of feel around the greens. I asked this mainly because I have read great things about the Srixon golf balls and also because the customer service was so amazing I was prepared to reciprocate by purchasing a dozen of his recommended golf ball. Well he floored me because not only did he recommend two different golf balls but he is also going to include a sleeve of each in the box with the weights. I said WTF...really wow so if you want great and I mean outstanding customer service...I think Srixon is the way to go....just my two cents.