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Two years ago my spouse gave me an IGOTCHA ball retriever at Christmas.....It was compact enough to slip inside a zippered compartment of my golf bag. I loved it. Well, last January (cold weather for FL) the outside plastic ring broke while using it. I repaired it with super glue & duct tape. That held for awhile then broke again. I repaired it a second time and decided it was time to find a new one. I ordered a new one last week from Amazon. It arrived today. As I was removing the tag from the retriever, I noticed it said "Lifetime Warrany". I went online to igotcha.com and called the sales number. A very nice gentleman answered and I explained to him what happened. He said the ":Lifetime Warranty" was new this year. Then he offered to send me a replacement head for the old retriever. This one would have a screw to secure it to the shaft. All I would have to do is drill out the old rivet and replace the head. How cool is that? Not only is he replacing the old head, but provides a screw in place of the rivet. Now you can bet your bottom dollar that I will be telling folks about the terrific customer service at IGOTCHA. I guess he figured that he couldn't buy that kind of free marketing. Now, I just want others to know how great they are......