Jump to content

MY NEW BABY! A Formula 6


Turftaker
 Share

Recommended Posts

I'm sure Krank makes a fine club but they shouldn't have any staff members who lie and talk down to consumers. Its not the best business practice to have customer service reps who suck at customer service. Hope this gets cleared up for all parties.

Driver- Tmag 2017 M2 tour issue 8.5* actual loft 7.8* w/ HZRDS Green PVD 70TX"
Fairway Metal- Taylormade SLDR Mini Driver 12* w/ Fujikura Rombax TP95-X"

Utility- Mizuno MPH5 1 iron w/ Aldila RIP 85X (depending on course/ conditions)

Irons- Mizuno MP- FLI HI 2i w/ Aldila Proto ByYou 100X
          Mizuno MP59 4i-6I w/ PX 6.5

          Mizuno MP69 7i-PW w/ PX 6.5

Wedges- Scratch 8620 Driver/Slider set.  50*, 54* bent to 55* and 60*

Putter- Taylormade Spider Tour w/ flow neck
Ball- Bridgestone Tour B X

Bag- Sun Mountain C130 Supercharged

Link to comment
Share on other sites

I thought I was reading the thread from 2013 all over again..... .WOW...........

  • Like 1

Driver:   :taylormade-small: M3 Tensei CK Pro Blue
3-Metal:: :callaway-small: GBB EPIC, FujiKura Pro Green

5-Metal:  :cobra-small: F-7, FujiKura Pro

Irons:   :mizuno-small: MP-18 SC, KBS Tour 120

Wedges:  :cleveland-small:   RTX-3  52 - 56 - 60
Putter:  EVN-Roll ER-5

Ball :  :bridgestone-small: Tour B XS

Range Finder:  Busnnell Tour-X,  Garmin S20 

 

Follow me:

@Hula_Rock

Link to comment
Share on other sites

Call Krank, ask for lance. End of story

 

How the hell am I supposed to ask for Lance when they wouldn't pick up the phone in the first place. Second note, I live chatted with the Vice Pres apparently it they would  have it shipped in another 2 weeks. Not good enough, especially because they have a history. I have no interest in contacting them anymore then I have. Special note, the only time they decided to answer the phone I got treated like... well I don't know who would even get treated like that which makes me so upset. Yes... still upset here about eh whole thing. Good thing I have a driver that performs already and I don't need that untested heap. IMO the driver is going to crack just like the Form5 did where the new "louvers" are. 

Link to comment
Share on other sites

Raise your hand if you cracked a formula 5? Now of the ones who raised there hand....your swing speed is greater than 130 mph right?

 

I'm not sure why you can't get anyone to answer. I have never one time called and not gotten some one to answer

"You have an army, we have a HULK"-Tony Stark

Link to comment
Share on other sites

Raise your hand if you cracked a formula 5? Now of the ones who raised there hand....your swing speed is greater than 130 mph right?

 

I'm not sure why you can't get anyone to answer. I have never one time called and not gotten some one to answer

 

Maybe the whole company was doing a demo or long drive thing, who the hell know's. Maybe they don't work on Wednesdays. Maybe they were all out at play while the president was away. Who cares! I called the sales guy twice and followed it up with i don't know how many calls to I customer service with no answer. And, when someone finally decided to pick up the phone, they refused to refund my money on something they hadn't built yet then hung up on me.

 

Didn't know you needed to have a swing speed of 130+ to swing their drivers. The sales reps should really tell those who want to buy them... Im sure it will help sell thousands!!!

Link to comment
Share on other sites

Did you have a formula 5 bust? I've had 12 of them and one has busted on me. That doesn't seem to be a huge quality issue to me. If I had broke half of them, maybe there was a quality issue. But I know there are many other guys who are much faster than me that also didn't break a lot of them. Breakage happens.

"You have an army, we have a HULK"-Tony Stark

Link to comment
Share on other sites

I find it interesting that you only hear from certain people at certain times. Turf, I'm with you. Customer service is a top priority for me. 99% of us don't get paid by sponsors.

  • Like 1

Driver -  :taylormade-small: M1 9.5* w/ Aldila Rogue Silver 70X

Fairway -   :taylormade-small: M1 5W 19* w/ Aldila Rogue Silver 70X

Hybrids -   :ping-small: G25 4H 23*

Irons -  :mizuno-small: JPX 850 Forged 4-PW w/ Nippon N.S. Pro 1150S

Wedges - :mizuno-small: S5 50*07, 54*12, 58*12 w/ Nippon N.S. Pro 1150S

Putter - Oddyssey Metal-X #7 w/ SuperStroke Pistol GT 2.0

Link to comment
Share on other sites

Hey, I'm not saying customer service isn't important. I also don't get paid by Krank. I happily purchased every single Krank driver that I have. Yes, they have not had great customer service in this situation. But does it come down to the guy you talked to, or is it the entire company. Either way, it's a reflection on Krank. I personally know that when demand outweighs supply, it's hard. But in this situation, you are right to ask for a refund, or deny delivery.

 

When you first ordered it, what was the date you were told you would have it?

"You have an army, we have a HULK"-Tony Stark

Link to comment
Share on other sites

Did you have a formula 5 bust? I've had 12 of them and one has busted on me. That doesn't seem to be a huge quality issue to me. If I had broke half of them, maybe there was a quality issue. But I know there are many other guys who are much faster than me that also didn't break a lot of them. Breakage happens.

12?!? I thought I had a lot of drivers. Wow

  • Like 1

<p><strong>D:</strong>    :ping-small:   9* G400 Max w/Xcalibur TSL</p><p> </p><p><strong>F: </strong>  :callaway-small: 14* XR Pro 16 w/Hzrdous Red</p><p><strong>I:</strong>   :edel-golf-1: SLS-01 4-SW w/Paderson SL</p><p><strong>W:</strong>   :edel-golf-1: DGR 59 w/Dynamic Gold SL</p><p><strong>P:</strong> Artisan 0318 or Edel TB</p><p> 

Link to comment
Share on other sites

I find it interesting that you only hear from certain people at certain times. Turf, I'm with you. Customer service is a top priority for me. 99% of us don't get paid by sponsors.

 

I do as well

 

Hey, I'm not saying customer service isn't important. I also don't get paid by Krank. I happily purchased every single Krank driver that I have. Yes, they have not had great customer service in this situation. But does it come down to the guy you talked to, or is it the entire company. Either way, it's a reflection on Krank. I personally know that when demand outweighs supply, it's hard. But in this situation, you are right to ask for a refund, or deny delivery.

 

When you first ordered it, what was the date you were told you would have it?

 

And to you my good Sir. First off, I did mention earlier in the post about the guaranteed shipping (notice the date is time stamped to the posts). I'm glad that you had time to give it a read before chiming in. In fact, I was told when I ordered it that they (KRANK) were only a day away from fulfilling the pre-orders and that it (my driver) would most likely ship earlier. But, why are you taking interest in actual dates? Is it that important? I don't know why that would be relevant. Do they not work on days ending in "Y" ? Second, bad customer service in this situation? THEY HAVE A HISTORY OF IT! I'm not the only one who can contest to this. Lastly, what do you mean it comes down to is it the fault of the one guy or the entire company? Of course it's the entire company! Going back 2 years when KRANK was blaming their shaft provider, ITS STILL YOUR FAULT!!! And in this situation they hired this doofus to represent them and he decided for the company (whether it was under the instruction of the company) that it would be "OK" to treat a customer the way he did.

Link to comment
Share on other sites

I do as well

 

 

And to you my good Sir. First off, I did mention earlier in the post about the guaranteed shipping (notice the date is time stamped to the posts). I'm glad that you had time to give it a read before chiming in. In fact, I was told when I ordered it that they (KRANK) were only a day away from fulfilling the pre-orders and that it (my driver) would most likely ship earlier. But, why are you taking interest in actual dates? Is it that important? I don't know why that would be relevant. Do they not work on days ending in "Y" ? Second, bad customer service in this situation? THEY HAVE A HISTORY OF IT! I'm not the only one who can contest to this. Lastly, what do you mean it comes down to is it the fault of the one guy or the entire company? Of course it's the entire company! Going back 2 years when KRANK was blaming their shaft provider, ITS STILL YOUR FAULT!!! And in this situation they hired this doofus to represent them and he decided for the company (whether it was under the instruction of the company) that it would be "OK" to treat a customer the way he did.

I was just trying to get information. If they gave you an exact ship date. That's all.

 

As to 12 drivers, I was competing in long drive events and that's why I asked about if you had cracked a f5. I only heard of long drive guys that did it.

 

Sorry I upset you by asking questions.

"You have an army, we have a HULK"-Tony Stark

Link to comment
Share on other sites

I was just trying to get information. If they gave you an exact ship date. That's all.

 

As to 12 drivers, I was competing in long drive events and that's why I asked about if you had cracked a f5. I only heard of long drive guys that did it.

 

Sorry I upset you by asking questions.

 

All of the people that I encountered who had cracked the heads of their driver were online. They were all average joe's with average swing speeds using them as a regular driver and claimed not to be "Long Drive competitors." KRANK has admitted that the Form5 heads can't hold up to off-centre hits, which is pretty bad since they are trying to sell to the average joe. Heck, even pro's don't hit it in the middle every time. 

 

I'm glad I got out when I did and am anxious to see how it turns out.

Link to comment
Share on other sites

I was just trying to get information. If they gave you an exact ship date. That's all.

 

As to 12 drivers, I was competing in long drive events and that's why I asked about if you had cracked a f5. I only heard of long drive guys that did it.

 

Sorry I upset you by asking questions.

 

thanks for clarifying. You did not upset me, just merely reminded me of the frustration and turmoil I went through that day. No they didn't give me a specific day, but 3 weeks is 3 weeks. 21 calendar days, 15 business days. No matter how you look at it. I contacted them at week 4 and was told they need another 2 weeks to make good on the order. Well off the "early" ship date and double the forecasted 3 weeks. As soon as I heard that I freaked and pulled the plug because of what happen last time with the "brand new" Form5. That's it, that's all

Link to comment
Share on other sites

So, Im kind of embarrassed to say that I tried contacting KRANK once again. After speaking with my CC company and finding out it can affect their business very seriously, I thought I would try reaching out to them again before things got nasty. The bank told me that after the dispute is made to the businesses bank, they would in turn contact the business and inform them of the dispute. Then they would in turn contact me and try to settle the charge without the dispute. Rather than them finding out the hard way, I decided to leave a message (Surprise, surprise... they didn't answer the phone again) with a "call me back ASAP to avoid a dispute charge against you." Wouldn't you know it, absolutely no contact from them what so ever! I'm completely surprised at this, but have decided to wipe my hands clean of this, ignore any kind of contact from them at this point, and let the banks handle it at this point.

 

Good bye KRANK

Link to comment
Share on other sites

Hate u had so much trouble. Guess this is part of the growing pains for them. You did everything you could to resolve the issue, and for it, Krank loses atleast 1 customer.

 

It's really sad, maybe they will figure it out someday

"You have an army, we have a HULK"-Tony Stark

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...