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Customer service done right!


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Hello all you spies!!

 

Recently my Leupold GX-3 rangefinder that I have had for several years started having issues with the display so I contacted the company. After a little bit of back and forth communication Leupold recommended that I return it for evaluation, so I did. A few days later I received an e-mail letting me know that the company had received my rangefinder and it could possibly take up to 24 days for repair. 24 days isn't so bad but I rely pretty heavily on my rangefinder so I was a little bit unhappy that it might take that long. Fast-forward about a week and I get home from work to find a box waiting for me, Leupold sent me a brand new rangefinder and even upgraded to the newer nicer model!!!!! That is the kind of customer service that makes you feel like you bought the right product to begin with!! I don't know if any of you might have had similar experiences but I was so surprised and pleased that I thought it was worth sharing.

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Today, I will do what others will not so that...

 

Tomorrow, I will do what others can not

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that's great, sounds like a quality company

Driver:   :honma: TR20 10.5*

Utility Iron: :cleveland-small: UHX 18*

Hybrid:   :callaway-small: Epic 4h 23* 

Irons:    :mizuno-small: JPX900 Hot Metal 5-GW

Wedges:  :cleveland-small: CBX2 52* 56* 60*

Putter:  :EVNROLL: ER 2.2

Ball:   :bridgestone-small: Tour BXS

 

 

 

 

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Good to hear! Customer service like that is hard to find it seems these days.

Driver - Tour Edge Exotics XCG 7 Beta w/ Paderson shaft 44"

Fairway Metal - :nike-small: Vapor Fly 15* w/ Mitsubishi Tensei CK Blue 65F 43"

Irons - :taylormade-small: SLDR 4i-pw w/ KBS Tour C-Taper 90S

Wedges - :edel-golf-1: 54* and 58* Digger grind

Putter - :scotty-cameron-1: 2015 GoLo 3 33"

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That is fantastic, and that's the way to keep a customer for life!

:titelist-small: TSi2 Kuro Kage 50g R Flex

:titelist-small: TSi2 16.5 FW with GD AD IZ 6 Shaft

:ping-small:  G410 FW 7 Alta CB R flex 

:ping-small: G410 Hybrid 26 degree Alta CB R Flex

:titelist-small: T100S/T200 Combo 5-7 T100S 8-P T200 TT Black Oynx R Flex

:titelist-small: SM7 54.08 F 58.12 K 

:ping-small: Heppler Tomcast 

:titelist-small: ProV1X Play number 12

 

 

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and I am sure that sent them a big thank you note/email.

Driver: Tour Edge Exotics EXS w/Mitsubishi ck Blue regular shaft BACKUP DRIVER: Cobra F8 w/Mitsubishi ck Blue regular shaft  Fairways:  Cobra King F8 3W(14.5*) & 5W(18.5*) w/Mitsubishi ck Blue regular shaft Hybrids: Tour Edge CBX 119 4H(22*)  with Project X Evenflo regular shaft Irons: Wilson Staff D7 5 - PW w/Recoil 460 regular shafts Wedges: Wilson D7 GW(50*) & SW(54*) w/Recoil 460 regular shafts; Cleveland RTX Zipcore(58*) w/True Temper Spinner Wedge steel shaft  Putter: 33" Slotline SSi 693 mid mallet Bag: Cobra Ultralite Cart Bag(Peacoat Blue).

 

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Yes sir, I did......and let them know that I would be sharing this story with anyone who would listen!

I'm pretty happy with the two GPS Bands I have now.  But if I were to buy a laser, Leupold was the one it was going to be, even before reading this post.  This certainly cemented it. 

:titelist-small: TSi2 Kuro Kage 50g R Flex

:titelist-small: TSi2 16.5 FW with GD AD IZ 6 Shaft

:ping-small:  G410 FW 7 Alta CB R flex 

:ping-small: G410 Hybrid 26 degree Alta CB R Flex

:titelist-small: T100S/T200 Combo 5-7 T100S 8-P T200 TT Black Oynx R Flex

:titelist-small: SM7 54.08 F 58.12 K 

:ping-small: Heppler Tomcast 

:titelist-small: ProV1X Play number 12

 

 

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I love it when people post these good customer service experiences here in the forum.  When we let the vendor know that we post here, they get good publicity and I think it helps with better service down the road.  I recently did the same with a pair of Kentwool socks.  They have a no-blister guarantee, and I got one.  They sent me a new pair of socks!! They were very pleased that I posted my customer service experience here in the forum.  Good job Wannabegolfer!!!

We don’t stop playing the game because we get old; we get old because we stop playing the game.”

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So good to hear about companies doing the right thing!

 

I Had a great experience with Callaway when I caved the facemy xhot 3 wood during a range session. I was pretty bummed because I was hitting it really well.

 

Called them and they sent me a brand new XR16! Apparently they have a two year warranty and don't require proof of purchase.

 

Will buy Callaway again because of it.1472583685939.jpg

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Good customer service is the heart and soul of a company. That's what makes customers want to return.

 

Sent from my Note 7 using the MyGolfSpy app

WITB:

 

Driver:   :cobra-small: F9 driver 9* stiff shaft 

FW Wood:   :cobra-small:  F9 wood 14.5* regular shaft

Hybrids:  :nike-small: Vapor Flex  3 hybrid regular shaft 

Irons:  :srixon-small: Z565 - 7 thru PW & ZU85 - 5 thru 6 with Recoil ZT9 F4 shafts                                            

Wedges:   :cleveland-small: RTX4 52*, 56*, 60* 

Putter:  Ben Hogan BHB01 blade

Ball:  :Snell: Black

Bag: 2015 Ogio Chamber Cart Bag & 2018 MyGolfSpy Stand Bag

 

 

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Stories about great customer service is always nice to hear and read. Especially when it is unsolicited. People, like me, will always research companies and see reviews like this. Thanks for posting.

 

 

Sent from my SM-G935V using MyGolfSpy mobile app

Correct me if I'm wrong Sandy, but if I kill all the golfers, they're gonna lock me up and throw away the key... - Carl Spackler

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