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Callaway customer service


BigtazzGolf
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I just want to say how much I love Callaway and the service they give to us homers.

My zipper on my US Open staff bag began to separate from the fabric. Asked Callaway what was the best way to fix it and they said not easily but instead of fixing it, would I be interested in swapping it for this year's regular staff bag.

Well after they quit twisting my arm I agreed to it lol

They'll monogram it and it'll be almost like mine that I have now.

Love the folks at Callaway!

 

 

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

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         Grip n Rip it

Chicks dig the LONG ball

In my :callaway-small: staff bag

:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff

:755178188_TourEdge:  CBX 13.5 3 Wood

:1332069271_TommyArmour:  Atomic Irons 4-AW (reviewing)

:cleveland-small: CG16 Satin 52*

:cleveland-small: 588 RTX 2.0 56* and 60*

Sentio Sierra 101-M Putter

 

Proud tester of the Tommy Armour ATOMIC Irons 

 

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The team at Callaway is in the running for US Customer Service group of the year for golf club companies.  Stories like this are the rule and not the exception.

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Driver - :taylormade-small:   SIM2 Max 9° Tour MT 6-S   or   :srixon-small: ZX 7 9.5° Ventus VeloCore Blue S
Fairway - :srixon-small: ZX  3 wd. Ventus VeloCore Blue S

Hybrid - :srixon-small: ZX 18° GD Tour IZ S

2 Iron - :srixon-small: ZU65 18° AeroTech SteelFiber 110icw S

Irons -  :srixon-small: ZX7  Aerotech SteelFiber 110icw  4-Pw 1° flat
Wedges - :cleveland-small: RTX Zipcore Raw 50° 54° 58°  TTGDTI S400 1° flat

Putters -   Cameron Phantom 5x/Odyssey Toulon Stroke Lab Austin/Odyssey 2 Ball DFX/ TaylorMade Spider
Tour Black/Ping Anser F/Scotty Cameron TeI3 Sole Stamp Newport 2. All with different grips, weights, and lengths.
 

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If agree with Callaway's CS being great. I've had lots of interaction with them and every time have come away very satisfied.

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WIT  :titelist-small: Sta Dry Bag:

 

Driver:       :taylormade-small: '17 M2

 

Woods:     :taylormade-small: M2 3W and 5W

 

Hybrids:   :callaway-logo-1: Apex 3h and 5h  

Irons:          :mizuno-small:   MP 18 MMC

 

Wedges:   :callaway-logo-1: MD PM Grind, 56* and 60*

Putter:      :scotty-cameron-1: California Sonoma

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I deal with the sales/service team reguarly in my job, and they always exceed whatever I'm looking for.  Great job!!

:titelist-small: TSi1 Aldila Ascent 40G shaft

:titelist-small: TSi2 18 FW with GD AD IZ 6 Shaft

:titelist-small: TSi1 20 and 23 degree hybrids Aldila Ascent Shafts R

:titelist-small: T300 5-P Tensei  R flex shaft 1/4 long 

:titelist-small: SM8 48F/54/58 D Grinds 

:ping-small: Tyne 4 

:titelist-small: ProV1X Play number 12

 

 

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I just want to say how much I love Callaway and the service they give to us homers.

My zipper on my US Open staff bag began to separate from the fabric. Asked Callaway what was the best way to fix it and they said not easily but instead of fixing it, would I be interested in swapping it for this year's regular staff bag.

Well after they quit twisting my arm I agreed to it lol

They'll monogram it and it'll be almost like mine that I have now.

Love the folks at Callaway!

 

 

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

 

Sweet!  That's the way things should be done.  

Wonder if Nike would have handled it the same way.... guess we'll never know!  ;) ;)

I got something to say then I'm gonna say it. 

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Sweet!  That's the way things should be done.  

Wonder if Nike would have handled it the same way.... guess we'll never know!   ;) ;)

Actually In my case a resounding yes.

 

They made a huge mistake on an order this week for one of our outings.  We thought we would have to tell the Event Planner they wouldn't have shirts to give out at registration on Thursday. 

 

Nike went to work, and within 36 hours had a complete new delivery of 170 shirts run and delivered, 1 day ahead of the outing.    

 

I realize it was there mistake in the first place, but they didn't make excuses or try to offer an alternative, they just immediately fixed the problem and the the outing will go off as planned.

  • Like 5

:titelist-small: TSi1 Aldila Ascent 40G shaft

:titelist-small: TSi2 18 FW with GD AD IZ 6 Shaft

:titelist-small: TSi1 20 and 23 degree hybrids Aldila Ascent Shafts R

:titelist-small: T300 5-P Tensei  R flex shaft 1/4 long 

:titelist-small: SM8 48F/54/58 D Grinds 

:ping-small: Tyne 4 

:titelist-small: ProV1X Play number 12

 

 

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New bag arrived and it is ready for the course!

Very happy Callaway Homer

 

1475021713688.jpg

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

  • Like 4
         Grip n Rip it

Chicks dig the LONG ball

In my :callaway-small: staff bag

:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff

:755178188_TourEdge:  CBX 13.5 3 Wood

:1332069271_TommyArmour:  Atomic Irons 4-AW (reviewing)

:cleveland-small: CG16 Satin 52*

:cleveland-small: 588 RTX 2.0 56* and 60*

Sentio Sierra 101-M Putter

 

Proud tester of the Tommy Armour ATOMIC Irons 

 

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BigTazz, awesome bag!

 

Sent from my SAMSUNG-SM-N930A using MyGolfSpy mobile app

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WITB:

 

Driver:   :taylormade-small: Sim2 Max w/ Fujikura Motore X F3 shaft

FW Wood:   :cobra-small:  F9 wood 14.5* 

Hybrids:  :taylormade-small: Sim2 Max 3 Hybrid & :nike-small: Vapor Flex 4 hybrid  

Irons:  :srixon-small: Z565 - 7 thru PW & ZU85 - 5 thru 6 with Recoil ZT9 F4 shafts                                            

Wedges:   :cleveland-small: RTX4 52*, 56*, 60* 

Putter:  Scotty Cameron M2 Newport

Ball:  :Snell: Black & :titelist-small: Pro V1

Bag: 2018 MyGolfSpy stand Bag & 2021 Greenside Golf stand bag

 

 

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Also very impressed with the service. Called yesterday because the legs on my wife's 4 year old hyperlite 3.0 bag have always had retraction issues. I just wanted to see if there was an easy fix. The result? Callaway is sending her a brand new bag. I'll definitely look more their way on future purchases.

 

 

Sent from my iPhone using MyGolfSpy mobile app

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New bag arrived and it is ready for the course!

Very happy Callaway Homer

 

attachicon.gifPhotoGrid_1475021537142.jpg

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

 

Wow tazz... that bag is super nice!  Love the monogram on it.  Really cool...

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I got something to say then I'm gonna say it. 

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Callaway really knocked it out of the park on this one.

 

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

  • Like 1
         Grip n Rip it

Chicks dig the LONG ball

In my :callaway-small: staff bag

:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff

:755178188_TourEdge:  CBX 13.5 3 Wood

:1332069271_TommyArmour:  Atomic Irons 4-AW (reviewing)

:cleveland-small: CG16 Satin 52*

:cleveland-small: 588 RTX 2.0 56* and 60*

Sentio Sierra 101-M Putter

 

Proud tester of the Tommy Armour ATOMIC Irons 

 

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After reading this I decided to call about my Callaway Hyper-Lite 4.5 stand bag. It has a rather large rip in the bottom of the front pocket.

 

I called the customer service number and explained what had happened and with out having to answer any crazy questions I was told that they are going to exchange my bag for a brand new Hyper-lite 4

 

I am beyond pleased and very excited. They have made quite the impression and I'm sure i will purchase from Callaway in the future.

 

 

Sent from my iPhone using MyGolfSpy mobile app

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Just a quick note.

If you're on twitter, show them some love and give them a shout, @CallawayGolfCS @CallawayGolf

 

 

Sent using the MGS app!

@bigtazzGOLF on Twitter

         Grip n Rip it

Chicks dig the LONG ball

In my :callaway-small: staff bag

:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff

:755178188_TourEdge:  CBX 13.5 3 Wood

:1332069271_TommyArmour:  Atomic Irons 4-AW (reviewing)

:cleveland-small: CG16 Satin 52*

:cleveland-small: 588 RTX 2.0 56* and 60*

Sentio Sierra 101-M Putter

 

Proud tester of the Tommy Armour ATOMIC Irons 

 

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