I will never buy another TM product

[Todd V.]

I will never buy another TaylorMade product. I am a 4 handicap, I know what I'm doing. I have an M1 driver that I made an idiot mark on about 6 months ago. (you pop one up and leave a paint chip on the crown) About 2 months ago I noticed a crack in the top of the clubhead, sent it in via a clubfitter. TM is refusing to replace saying the idiot mark caused the crack, which is laughable at best. A ball skimming the top of the clubhead caused a crack? Please.  this type of "customer service" needs to be called out.

[BIG STU]

If I remember correctly from what I have read TM had some fitting issues and cracking issues with that head right where it joined at the crown to the face part. Sounds like you may have gotten some of the left over warranty people from when TM bought Adams. Our shop was an Adams dealer and we had several warranty issues and other issues with Adams. We ended up dropping their line because of those issues.

[Fireinthehole]

I will never buy another TaylorMade product. I am a 4 handicap, I know what I'm doing. I have an M1 driver that I made an idiot mark on about 6 months ago. (you pop one up and leave a paint chip on the crown) About 2 months ago I noticed a crack in the top of the clubhead, sent it in via a clubfitter. TM is refusing to replace saying the idiot mark caused the crack, which is laughable at best. A ball skimming the top of the clubhead caused a crack? Please. this type of "customer service" needs to be called out.

Did you go to where you bought it? I have an M2 and haven't run across this problem but I've read about some people doing it and just going to where they bought it and getting it replaced same day.

 

 

 

Sent from my iPhone using MyGolfSpy

[Cheers big ears]

That's not great from Taylormade, they know sky shots happen, they should cover that.

 

In fairness to TM, I lost a 2016 M2 to a crack in the titanium behind the hosel, TM replaced immediately?!

[Philly Golf Guy]

Even if it's a sky mark, how is that not covered under their warranty?  It's not like the club was misused, slammed into the ground or anything like that.  

 

Did you get this response from TM firsthand or the dealer that sold the club?  I would go to TM directly and address on Twitter if necessary.

[bobcat]

The 'M' Family of Metalwoods has had problems with paint cracking, ridge forming, and even crown and face cracking. This is likely due to the attempted marriage of 2-different materials on these heads.

 

TM irons with 'face slots' are also prone to failure due to the elastomer material in the slots loosening and falling out, which can then lead to clubhface collapse.

 

While the TM warranty will cover such issues, these problems seem to occur much too frequently.  Perhaps a design defect may be to blame for the irons with 'face slots', with the M-Family Metalwoods it may just be just poor manufacturing and quality control

 

Regardless of the actual cause, once the 2-year warranty has passed, you are 'on your own' with these problems, and likely SOL should one of these issues arise. 

 

Best to avoid products with 'known issues' like these.  Why risk it?

[chisag]

... Strange. I have only had the best customer service experience with TaylorMade. I had the weight screw break off in the head on my R11 and Taylor Made replaced it with a R11S head. I had the TP Kai'li in my R11 and they said just keep your shaft and the stock shaft that came in the R11S. So far above and beyond what I was expecting. Then the same thing happened with my SLDR. Weight screw for the shaft broke off in the head and they replaced the SLDR at PGA Superstore and TM sent them a new one to replace their stock. 

[Jiro]

Sorry to hear that. I would try again. You will probably have better luck with a different customer service rep. Kind of like customer service at any company, not just golf, it all depends on what person you happen to get when you call in.

 

 

Sent from my iPhone using MyGolfSpy

[HeathS16]

That is so unfortunate, they really refused to cover that? If it is something that happens within "normal use" it should be honored.

 

 

Sent from my iPhone using MyGolfSpy

[jayjay0808]

I am surprised that they refused it... Maybe just a CS rep that was having a bad day. I would try again like others had said. I have had nothing but great service from TM

[noodle3872]

TM Warranty:

 

"With respect to golf clubs, TaylorMade warrants, to the original consumer only, that its golf clubs will be free from defects in materials and workmanship during normal and customary use for 2 years from the original date of purchase from an authorized retailer provided (1) the consumer presents proof of purchase in the form of an original cash register receipt from the authorized retailer from whom the consumer purchased the product and (2) the golf club has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party."

 

I guess they consider a sky mark misuse/damaged...

[RookieBlue7]

The golf ball is meant to be hit with the face of the club, not the crown. Normal and customary use means you hit the ball with the face of the club. Carbon fiber isn't impact resistant, it's not made to hit a golf ball with. You'd likely be able to get a result you're more favorable of going through a rep from the local green grass shop than you sending it in. I sent mine through the PGA TSS when it cracked from normal use and no sky marks. They replaced the 2016 m1 with a 2017 and did it pretty quickly (pga TSS messed up by putting my replacement on the shelf and then having to order me another one, but TM did their job quick).

[Hit in the Head]

The golf ball is meant to be hit with the face of the club, not the crown. Normal and customary use means you hit the ball with the face of the club. Carbon fiber isn't impact resistant, it's not made to hit a golf ball with. You'd likely be able to get a result you're more favorable of going through a rep from the local green grass shop than you sending it in. I sent mine through the PGA TSS when it cracked from normal use and no sky marks. They replaced the 2016 m1 with a 2017 and did it pretty quickly (pga TSS messed up by putting my replacement on the shelf and then having to order me another one, but TM did their job quick).

 

Completely agree here.

 

Go through the vendor you purchased from, if you have that option.  I had a similar event with a cracked shaft.  The vendor was able to get it squared away in the same week.