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Epic sub zero broken weight issue


herrn9

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Has anyone experienced issues with the weights on their epic sub zeros? The 12 gram weight sheared off of my driver and a close friends driver recently. Just wondering if this is an ongoing issue.10393.jpeg

 

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I believe I read somewhere that it wasn't necessarily a common issue, but enough of a problem where Callaway ended up using different weights or doing something with them.

 

I'd call Callaway directly. I'm sure they'll take care of you. Always had great experience with their CS

 

 

Sent from my iPhone using MyGolfSpy

Bag: :1590477705_SunMountain: 4.5LS

Driver: :taylormade-small: Stealth 9* w/ Aldila Red 60

Fairway: :taylormade-small: SIM 15* w/ Diamana 70

Fairway: :callaway-small: GBB Heavenwood 19* w/ Fujikura Pro 72

Irons: :taylormade-small: p790 4-PW w/ C-Taper Lite 110s

Wedge: :taylormade-small: MG3 50 & 54

Wedge: :taylormade-small: Hi-Toe 60*

Putter: :taylormade-small: Spider X

Ball: :taylormade-small: TP5 PIX

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I believe I read somewhere that it wasn't necessarily a common issue, but enough of a problem where Callaway ended up using different weights or doing something with them.

 

I'd call Callaway directly. I'm sure they'll take care of you. Always had great experience with their CS

 

 

Sent from my iPhone using MyGolfSpy

 

Exactly this! Callaway CS is top notch

In my bag:

Driver: :callaway-logo-1: Rogue ST Triple Diamond LS 10.5* (set to 9.5) UST Lin-Q Gunmetal 6f5

Wood: :titleist-small: Tsi2 15* Project X RDX Black 70 6.5

Hybrids: :cobra-small: King Utility 19.5* Diamana Tensei White Pro 90TX

Irons: :cobra-small: Cobra King Tour MIM 4-PW Dynamic Gold 120 X100

Wedges: :taylormade-small: Milled Grind 3 50*, 54*, 58* Tour Issue S400

Putter: :seemore-small: Nashville Z1C 34"

 Ball: :titleist-small:  Pro V1x

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Unfortunately got the run around there as well. 2 weeks later ended up receiving the standard sliding weight epic instead. Definitely not the same club. Issue is supposed to be resolved Tuesday with overnight delivery for Wednesday. Fingers crossed.

 

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Unfortunately got the run around there as well. 2 weeks later ended up receiving the standard sliding weight epic instead. Definitely not the same club. Issue is supposed to be resolved Tuesday with overnight delivery for Wednesday. Fingers crossed.

 

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. Sad to hear. I've called Callaway more times than I'd like to admit and they've always gone above and beyond to help. Sorry to hear you had a bad experience!

 

 

Sent from my iPhone using MyGolfSpy

Bag: :1590477705_SunMountain: 4.5LS

Driver: :taylormade-small: Stealth 9* w/ Aldila Red 60

Fairway: :taylormade-small: SIM 15* w/ Diamana 70

Fairway: :callaway-small: GBB Heavenwood 19* w/ Fujikura Pro 72

Irons: :taylormade-small: p790 4-PW w/ C-Taper Lite 110s

Wedge: :taylormade-small: MG3 50 & 54

Wedge: :taylormade-small: Hi-Toe 60*

Putter: :taylormade-small: Spider X

Ball: :taylormade-small: TP5 PIX

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I contacted them about my SZ head, which had a different issue.  They definitely underestimated the number of SZ that would be wanted.  I had to wait a week, and they sent mine through the custom dept.  But as long as they can get the heads, they should work with you.

 

Unfortunately, it may not be the usual immediate response that Callaway CS is known for.  Be willing to be patient, or accept a standard Epic head.  

Tour Issue Callaway GBB Epic Sub Zero 9° / Graphite Design P9003 TX  OR  Tour Issue Taylormade M1 430 9.5° / Graphite Design P9003 TX                        

Tour Issue Callaway XHot 3 Deep 13° / Graphite Design DI-10 TX                    Tour Issue Callaway XHot 3 Deep 13° / Project X T1100 95g 6.5

Tour Issue Titleist 915Hd 17.5° / Graphite Design DI-105 X                                Tour Issue Callaway BB Alpha 815 18° / Graphite Design DI-105 X

Scratch AR-1 v2 3-PW / Tour Issue Dynamic Gold X7                                        Raw Bridgestone J15CB 3-PW / Tour Issue Dynamic Gold X7

Scratch FIT 54°DS and 60°DS / Tour Issue Dynamic Gold X7                            Bettinardi H2 Forged 54° and 60° / Tour Issue Dynamic Gold X7        

Rotating 8802 style putters

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Happy to say, this issue has been resolved. My thanks to CALLAWAY customer service

 

Sent from my SM-G900V using Tapatalk

 

Did they get you exactly what you wanted?

In my bag:

Driver: :callaway-logo-1: Rogue ST Triple Diamond LS 10.5* (set to 9.5) UST Lin-Q Gunmetal 6f5

Wood: :titleist-small: Tsi2 15* Project X RDX Black 70 6.5

Hybrids: :cobra-small: King Utility 19.5* Diamana Tensei White Pro 90TX

Irons: :cobra-small: Cobra King Tour MIM 4-PW Dynamic Gold 120 X100

Wedges: :taylormade-small: Milled Grind 3 50*, 54*, 58* Tour Issue S400

Putter: :seemore-small: Nashville Z1C 34"

 Ball: :titleist-small:  Pro V1x

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Jayjay, exactly what I wanted

 

Sent from my SM-G900V using Tapatalk

 

Great to hear. Callaway is grade A when it comes to customer service

In my bag:

Driver: :callaway-logo-1: Rogue ST Triple Diamond LS 10.5* (set to 9.5) UST Lin-Q Gunmetal 6f5

Wood: :titleist-small: Tsi2 15* Project X RDX Black 70 6.5

Hybrids: :cobra-small: King Utility 19.5* Diamana Tensei White Pro 90TX

Irons: :cobra-small: Cobra King Tour MIM 4-PW Dynamic Gold 120 X100

Wedges: :taylormade-small: Milled Grind 3 50*, 54*, 58* Tour Issue S400

Putter: :seemore-small: Nashville Z1C 34"

 Ball: :titleist-small:  Pro V1x

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