deejaid Posted September 5, 2017 Share Posted September 5, 2017 So I picked up a used set of Ping ISI's a few weeks ago off eBay for just a couple hundred bucks. As you'd expect for a used set of clubs at that price they needed some new grips, a good cleaning and new paint fill. After getting them all cleaned up they looked pretty damn good, except for the shredded shaft bands. I'd heard about Pings great customer service so I emailed them to see if I could get some original JZ shaft labels for my clubs. A couple days later I get an email back saying to call the number listed, maybe they could help me. I called and after 1 ring a gentleman named Bill answered. I was shocked I didn't get a menu or have to spend 15 minutes on hold. I told Bill I was looking for some old JZ shaft labels and he said he wasn't sure if he had them but he would check in another building for me. He took my address and asked how many I needed, then said if he finds them he put a few extra in as well. The next day Bill emailed me and said he found some and that he shipped them out. That was last Friday. Today they arrived. Now I know it's just some cheap shaft labels, but the fact that someone would take the time to go track them down, ship them to me AT NO COST, and keep me updated with emails, to me, that's what customer service is all about. Bill could have easily said, "sorry" and went about his work. Instead he went out of his way to help me make a set of 20 year old clubs look a little nicer. Sorry for the long post, but just wanted to let MGS members know that there are some golf companies that still go the extra mile. Ping has won me over as a customer. They will be getting my business in the future, that's for sure. Sent from my iPad using Tapatalk WITB: Stan Thompson “Reactionizer” persimmon woods 1-4 Spalding Tour Edition 3-PW Spalding Top-Flite E.V.A. Sand Club Rife Legend Z Putter Link to comment Share on other sites More sharing options...
Kenny B Posted September 6, 2017 Share Posted September 6, 2017 I've had very good service from Ping as well. They replaced my i20 6i when the metal on the back of the club got deformed apparently during an airline flight. “We don’t stop playing the game because we get old; we get old because we stop playing the game.” Link to comment Share on other sites More sharing options...
GolfJunkie302 Posted September 6, 2017 Share Posted September 6, 2017 I've had very good service from Ping as well. They replaced my i20 6i when the metal on the back of the club got deformed apparently during an airline flight.The same thing happened to my TM 8i from normal use. Don't think TM is going to do anything about it though... I should have bought from PING. Sent from my SM-T580 using MyGolfSpy mobile app 2017 M1 460, Project X HZRDUS Black 6.0 JPX EZ 3 wood Fly-Z 4H MP-60, 3i-PW, True Temper Dynamic Gold S5 54° & 58°, True Temper Dynamic Gold California Monterey Pro V1x Link to comment Share on other sites More sharing options...
Canucklehead Posted September 6, 2017 Share Posted September 6, 2017 Hearing all this good stuff from PING, they will definitely be a top choice next time I'm in "need" of some new clubs Sent from my E6853 using MyGolfSpy mobile app Link to comment Share on other sites More sharing options...
jrmull Posted September 21, 2017 Share Posted September 21, 2017 My experience with Ping has been very good as well. Sent my i25 PW back to repair a minor ding on the face/leading edge (must have hit a stone or something hard) well after the any free replacement period. Instead of repairing it, they sent me a brand new club. Sent from my iPhone using MyGolfSpy WITB:Driver: Cobra King LTDFairway: Ping G25 (3)Hybrid: Ping i25 (22 degree)Crossover: Ping G 5Irons: Ping i25 (5 -PW)Wedges: Bridgestone J15 forged 50 and 55 degreePutter: Cleveland TFi Elevado w/ Winn Pro grip. Link to comment Share on other sites More sharing options...
KCLeo12 Posted September 21, 2017 Share Posted September 21, 2017 Thats awesome to hear. Ping G410 LST 10.5 set -1* Flat Accra TZ5 65 M5 Callaway Epic Flash 15* set -1 Aldila ATX Blue 75TX Ben Hogan FT Worth Hi 19* KBS Tour V X Ben Hogan PTX Pro 4-P KBS Tour V X 2* Flat 4* loft increments Hogan Equalizer 50* KBS Hi-Rev 2.0 X 2* Flat Hogan Equalizer 56* KBS Hi-Rev 2.0 2* Flat Hogan Equalizer 62* KBS Hi-Rev 2.0 2* Flat EVNROLL ER7 P2 Aware Tour Scotty Cameron Newport2 Buttonback P2 Aware Tour Grip Snell MTB-X Link to comment Share on other sites More sharing options...
TBT Posted September 21, 2017 Share Posted September 21, 2017 That's good stuff right there XR Driver Matrix Ozik 8m3 Black Tie Shaft King F7 3W UST Mamiya Chrome Elements 7F4 Shaft King F7 5W UST Mamiya Chrome Elements 7F4 Shaft King F7 4 Hybrid Graphite Designs Tour AD-HY 95 Shaft PXG 0211 DC 5-PW Mitsubishi MMT 80 Shafts RTX ZIPCORE 50*,54*,58* UST Mamiya Recoil 95 Shafts Metal X Milled #7 with SuperStroke 2.0 grip MTB Twitter: @timldotson Instagram: timldotson Facebook: TimDotson Link to comment Share on other sites More sharing options...
chemclub Posted September 21, 2017 Share Posted September 21, 2017 I had a similar experience when I emailed PING about the type of steel used in various putters. They were quick with every response. Bag: Bennington Quiet Organizer 9-Lite (link) Cart: 3.5+ Driver: F9 speedback, Accra iWood Woods: Sonartec GS Tour 14*, Fujikura Six S DI: T-MB 2 iron, KBS Tour-V 120 X, Irons: PP-9003SN 4-GW, Nippon 1150GH Stiff Wedges: 1957 K-grind SW, LW, Nippon 1150GH Stiff Putter: EXO Indianapolis (link) Ball: MTB Link to comment Share on other sites More sharing options...
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