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Callaway Customer Service


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#1 gaussman1

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Posted 07 September 2017 - 07:00 PM

I must say I'm impressed. I thought the ferrule on my x2Hot Pro 3 wood was coming unglued. My club pro thought maybe the shaft was cracked under the ferrule. He emailed his inside rep at Callaway and they said "don't worry about it, just get his specs and we will send out a new XR 16 Pro." It was in 4 days later. Well done Callaway! This is a great reason to buy from your club or at a retailer instead of from an online auction house. They have a real relationship with people on the other end.

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:callaway-small: Rogue SZ 10.5 *NEW* Fujikura Pro Green 65 X

:callaway-small: Rogue 15 degree Evnflow Blue 6.5

Back in the Bag :srixon-small: Z765 4-G Nippon Modus 120 Stiff

:vokey-small: 54 and 60

 

:bobby-grace-1: Amazing Grace Ass Kicker

 


#2 Apes44

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Posted 07 September 2017 - 07:20 PM

I second the buy from a local retailer! My Ping driver snapped and the local place I bought it not only had a spare shaft to borrow but called their Ping rep and got me a new shaft in a few days.

 

Had issues with clubs purchased at a big box retail sports store, had to fight with them an Taylormade to get the problem fixed, neither wanted to deal with it. 


Driver  :ping-small: G30 SF Tec Stiff 10* but turned down to 9*

Fairway Wood:   :ping-small: G30 Stiff Shaft

Hybrid:   :ping-small: G30 Stiff Shaft

Irons:     :titelist-small: 718 AP1 (4-PW) AMT Red Stiff Shafts 

Wedges:  :cleveland-small: CBX 52*/56/*60*

Putter:   :cameron-small: Scotty Cameron Golo 5

 

Right Handed 

Pittsburgh, PA


#3 BigtazzGolf

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Posted 07 September 2017 - 09:50 PM

Yup Callaway service is second to none in my book.
They replaced my staff bag without any problems.


BigTazz
Chicks dig the LONG ball!

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Chicks dig the LONG ball
 
In my :callaway-small: staff bag
:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff
:callaway-small: GBB 816 3 wood 14*
:taylormade-small: Speedblades 4-PW
:cleveland-small: CG16 Satin 52*
:cleveland-small: 588 RTX 2.0 56*
Sentio Sierra 101-M Putter
 
 
Proud tester of the Tour Edge Exotics CBX FW 3 Wood 

#4 Jmikecpa

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Posted 08 September 2017 - 06:48 PM

Callaway is top notch.  Replaced my DBD 816 with and Epic SZ no questions asked after the DBD cracked.  Sean Toulon personally answered my email on the glare issue I had with the Indy and bead blasted the top line to reduce glare at no cost to me.  This was just his year for me, my Callaway love goes back to the mid 90s.  Never had a bad experience with their customer service.


In the Bag

:callaway-small: Epic Sub Zero 9* GD AD TP 6x

:callaway-small: Epic Sub Zero 15* GD AD GT 8x

:callaway-small: Epic 20* GD AD DI 95x

:callaway-small: Rogue Pro Black 4 - AW TT XP105 S300

:callaway-small: MD Forged 54* & 58* TTDG S200 Tour Issue

:odyssey-small: Toulon Garage Long Island 34"

 


#5 jayjay0808

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Posted 10 September 2017 - 02:37 AM

I used to work in the industry at a green grass account and Callaway was always a pleasure to deal with, whether it was their customer service or their local rep


In my bag:


Driver: Tour Edge E8 Beta, 8.5° Project X M66 Tour X-Stiff

Wood: Tour Edge E8 Tour 14.0° Accra DyMatch S2 75 M5

Hybrids:   :adams-small:   Adams Red 18* X-Stiff

Irons:    :cobra-small: Cobra King Forged One 4-PW Dynamic Gold Pro X-100

Wedges:   :cleveland-small: RTX-3 52&58 DG TI S-400

Putter:   :seemore-small: PTM 2 with Rosemark 1.38 Lite

 Ball:   :srixon-small: Z-Star XV 5

 

*** Proud Tester of the Tour Edge CBX Fairway Wood ***





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