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Callaway Customer Service

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#1 gaussman1



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Posted 07 September 2017 - 07:00 PM

I must say I'm impressed. I thought the ferrule on my x2Hot Pro 3 wood was coming unglued. My club pro thought maybe the shaft was cracked under the ferrule. He emailed his inside rep at Callaway and they said "don't worry about it, just get his specs and we will send out a new XR 16 Pro." It was in 4 days later. Well done Callaway! This is a great reason to buy from your club or at a retailer instead of from an online auction house. They have a real relationship with people on the other end.

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#2 Apes44



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Posted 07 September 2017 - 07:20 PM

I second the buy from a local retailer! My Ping driver snapped and the local place I bought it not only had a spare shaft to borrow but called their Ping rep and got me a new shaft in a few days.


Had issues with clubs purchased at a big box retail sports store, had to fight with them an Taylormade to get the problem fixed, neither wanted to deal with it. 

Driver  :ping-small: G30 SF Tec Stiff 10* but turned down to 9*

Fairway Wood:   :ping-small: G30 Stiff Shaft

Hybrid:   :ping-small: G30 Stiff Shaft

Irons:    :taylormade-small: M2 (4-PW) Stiff Shafts +1.5 Upright

Wedges:  :cleveland-small: RTX 2.0 CB

Putter:   :cameron-small: Scotty Cameron Golo 5


Right Handed 

Pittsburgh, PA

#3 BigtazzGolf



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Posted 07 September 2017 - 09:50 PM

Yup Callaway service is second to none in my book.
They replaced my staff bag without any problems.

Chicks dig the LONG ball!

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         Grip n Rip it
Chicks dig the LONG ball
In my :callaway-small: staff bag
:cobra-small: King F7+ Mitsubishi Tensei CK Pro White 60 - Graphite Tour X-Stiff
:taylormade-small: Jetspeed 3 wood 15*
:taylormade-small: Speedblades 4-PW
:cleveland-small: CG16 Satin 52*
:cleveland-small: 588 RTX 2.0 56*
Sentio Sierra 101-M Putter

#4 Jmikecpa



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Posted 08 September 2017 - 06:48 PM

Callaway is top notch.  Replaced my DBD 816 with and Epic SZ no questions asked after the DBD cracked.  Sean Toulon personally answered my email on the glare issue I had with the Indy and bead blasted the top line to reduce glare at no cost to me.  This was just his year for me, my Callaway love goes back to the mid 90s.  Never had a bad experience with their customer service.

In the Bag

:titelist-small: 917 D3 9.5* HZRDUS Yellow 76g 6.5

:titelist-small: 917 F2 15* Diamana Blueboard 83x

:titelist-small: 818 H2 19* Tensei CK White 90x

:titelist-small: 712u 20* Fujikura Pro 95x

:titelist-small: 716 TMB 4 - PW TTDG AMT S300 Sensicore

:vokey-small: SM6 52* (F) & 58* (K) TTDG S300

:cameron-small: Studio Design 2


:titelist-small: ProV1x #45

:titelist-small: Staff Stand Bag


#5 jayjay0808



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Posted 10 September 2017 - 02:37 AM

I used to work in the industry at a green grass account and Callaway was always a pleasure to deal with, whether it was their customer service or their local rep

In my bag:

Driver: Tour Edge E8 Beta, 8.5° Project X M66 Handcrafted 6.5

Wood: Tour Edge E8 Tour 14.0° Diamana S+ 70X

Hybrids:   :adams-small:   Adams Red 18* X-Stiff

Irons:   :mizuno-small:  JPX 900 Tours 3-PW Project X LZ 6.5

Wedges:   :cleveland-small: RTX-3 52&58 DG TI S-400

Putter:   :odyssey-small: RSX 001

 Ball:   :srixon-small: Z-Star XV 5

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