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Dick's Sprting Goods and Golf Galaxy ruined my new 718 irons

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#1 BSquareGolf

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Posted 11 November 2017 - 01:46 AM

Greetings Ya'll, 

 

I need assistance getting Dick's to stand behind their error.  They ruined my mixed set of Titleist 718 irons and 3 SM6 Vokey wedges.  

 

-My Wife and I live in Michigan full time.  We are in Clermont Florida temporarily while I attend classes at the Golf Academy of America, Orlando Campus.  I am 47, retired as a Major from the Army after 25 years of service.  I am going to school to become a Teaching Professional.  

 

-A large part of the course work is actually playing the game.  I need golf clubs on a daily basis to receive a grade. 

 

-I purchased a new set of irons, a Titleist 718 mixed set.  4-7 AP2. 8-P CB.  They were professionally fit in Michigan before starting class on October 23rd.  In addition to the irons, I purchased 3 Vokey SM6 wedges.  48, 54, 58.  All the shafts are upgraded True Temper shafts.  Total Cost is approximately $2000 dollars.

 

-I was scheduled to participate in a golf tournament on November 6, 2017.  The course, Venetian Bay, is in Port Orange, Florida.  On November 5, 2017, my wife and I left Clermont for the tournament.  I have been working on gapping my clubs.  On our way out of town, we stopped at Dick’s Sporting Goods in Clermont, FL.  I stopped to have the licensed club fitter, Jim, adjust the lofts of all 10 clubs.  The most any club was to be adjusted was 2 degrees.  He adjusted them, we paid for them, and we continued on to the hotel in Port Orange.  

 

-After checking in, my wife and I went to a driving range.  I always warm up with my wedges.  I grabbed my 58 and discovered it looked more like a 4 iron.  I don’t know how he did it.  But he managed to bend all of clubs in the range of about 10 degrees apiece.  I was devastated.  We went to Bob Evans for ice cream and to ponder my options.  I found a Dick’s in Daytona about 7 miles from us.  We made it to the store just before closing.  I grabbed the 3 SM6 wedges and showed them to the club fitter Gary.  He couldn’t even get them in his loft machine at first.  He was able to bend them back close to the point they resembled a wedge.  Gary couldn’t figure out how Jim could have done it.  I asked him to look at all of them.  He couldn’t because the store was closing.  The manager of the store apologized profusely. 

 

-I played in the tournament and shot a 102 with a bag full of 4 irons.  On Tuesday, I showed them to a Pro at school.  He told me they were completely ruined.  He sent me to the club repair lab to show them to J.D., J.D. is the school’s club fitter.  He checked my 6 iron.  It was supposed to be 31 degrees.  It was 22 degrees.  He gathered the class that was about to start to illustrate what happens to a golf club when you bend them wrong.  He told me to go back to Dick’s and ask them to replace them.  All of the clubs were ruined.  

 

-  I took the clubs back to Dick’s.  I asked for a manager.  Zach and Ken were both some sort of intermediary managers.  They went to a back room to determine how to proceed.  The store manager and golf manager were not in at the time.  They couldn’t get ahold of them.  They don’t carry Titleist Clubs.  I told them I need golf clubs for school.  Ken did his best to get them back to stock measurement until a decision was made in the morning when the other 2 were back in the office.  Ken told me to snap one of the heads off and then Titleist would replace them.  He told me that I would receive a call by 10AM.  I called the store at about 4 on Wednesday because I hadn’t heard from them.  I eventually talked to Jim the guy that ruined them.  He denied it, of course.  Zach, the assistant I talked to the day before, eventually called me back.  He finally reached the store manager.  The store manager is not going to replace them.  They said they would send them to Titleist to have them evaluated.  This is a problem.  I need clubs every day.  I had to purchase a set of Mizuno irons and wedges through the school.  They offer a school discount.  They don’t have an account with Titleist.  I can’t afford a set of Titleist irons from a retail store.  They should be in this week so I can turn in the Titleist clubs to Dicks.  

 

-  I expect to receive new Titleist 718 irons from Dicks and to be reimbursed for the irons I had to buy to participate in school. 

 

Any assistance you can provide would be appreciated. 

 

Best, 

Brian Bonney  

 

  

 



#2 Mr_Theoo

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Posted 11 November 2017 - 01:59 AM

That sucks sorry bout your luck

Driver:   :callaway-small: Epic 10.5 set to 9.5 w/ Tour AD-DI 44.5

FW:   :cobra-small: F6 baffler set at 16º

Hybrid:  NONE
Irons:   :taylormade-small:  3i 2014 TP CB  4-PW 2011 TP MC w/ TT S400

Wedges:   :nike-small: 52º :nike-small: 56º  :edel-golf-1: 60 º w/ KBS C-Taper XS Soft-stepped

Putter:   :ping-small: Sigma G Tyne 34 inches Gold dot

 

 


#3 jlukes

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Posted 11 November 2017 - 02:22 AM

Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

That being said, you're best path to being reimbursed is to contact their corporate hotline

In my Sun Mountain Sync on my Clicgear 3.5+
 

:cobra-small: F8+ 9.5* HZRDUS Yellow 65 6.5
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#4 BSquareGolf

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Posted 11 November 2017 - 02:26 AM

I knew better.  It was on a Sunday, The guy was certified by Maltby.  Ugh!  



#5 Sparksjr

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Posted 11 November 2017 - 03:30 AM

Very few golf reps at DSG know what they are doing. Around here anyway.


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#6 GolfJunkie302

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Posted 11 November 2017 - 03:46 AM

That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

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#7 BIG STU

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Posted 11 November 2017 - 09:18 AM

That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

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I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles


Driver Homna G1 X Stock Homna stiff Shaft

5 Wood  :taylormade-small: V-Steel Pro Launch Blue
7 Wood  :taylormade-small: V-Steel Stock TM R

Irons --- 3 thru PW 1982  :macgregor-small: VIP  :benhogan-small: Apex #2 shafts

SW   :cleveland-small: 588 56* DG Sensicore Soft tipped

LW   :cleveland-small:  588 60* DG Sensicore Soft Tipped Scratch EGG grind

Putter - 1987  :cameron-small:  Santa Fe rusty and lead taped

Bag Old school 1980s Vintage :ping-small: Hoofer

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA and R&A

Vintage

Driver Toney Penna Persimmon Aldila HM 40 graphite

3&4 woods 1965 vintage  :macgregor-small: "Keyhole" persimmon

Irons 2 thru 9 1954 vintage  :benhogan-small: Precision TT green ® shafts

PW  :benhogan-small: Cameo Equalizer 50* Apex Wedge shaft

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#8 BIG STU

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Posted 11 November 2017 - 09:21 AM

Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

That being said, you're best path to being reimbursed is to contact their corporate hotline

Of course I do not understand why he did not take them to his PGM school there. But then again that may be another can of worms. These PGM schools here teach them just enough to mess something up. I do not know how many sets I have had to straighten out here that have been adjusted at the PGM school


Driver Homna G1 X Stock Homna stiff Shaft

5 Wood  :taylormade-small: V-Steel Pro Launch Blue
7 Wood  :taylormade-small: V-Steel Stock TM R

Irons --- 3 thru PW 1982  :macgregor-small: VIP  :benhogan-small: Apex #2 shafts

SW   :cleveland-small: 588 56* DG Sensicore Soft tipped

LW   :cleveland-small:  588 60* DG Sensicore Soft Tipped Scratch EGG grind

Putter - 1987  :cameron-small:  Santa Fe rusty and lead taped

Bag Old school 1980s Vintage :ping-small: Hoofer

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA and R&A

Vintage

Driver Toney Penna Persimmon Aldila HM 40 graphite

3&4 woods 1965 vintage  :macgregor-small: "Keyhole" persimmon

Irons 2 thru 9 1954 vintage  :benhogan-small: Precision TT green ® shafts

PW  :benhogan-small: Cameo Equalizer 50* Apex Wedge shaft

SW  :macgregor-small: LRA Forged 56* TTDG wedge shaft

Putter  :macgregor-small: Jack Nicklaus JN 100

Bag Miller USA Ryder Cup Valderrama Spain 


#9 BIG STU

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Posted 11 November 2017 - 09:25 AM

I knew better.  It was on a Sunday, The guy was certified by Maltby.  Ugh!  

From experience (about 40 years worth) most guys certified by Maltby know a heck of a lot more than anyone teaching in ANY PGM school. I have a low opinion based on practical experience of any club repair classes taught by any PGM. 


Driver Homna G1 X Stock Homna stiff Shaft

5 Wood  :taylormade-small: V-Steel Pro Launch Blue
7 Wood  :taylormade-small: V-Steel Stock TM R

Irons --- 3 thru PW 1982  :macgregor-small: VIP  :benhogan-small: Apex #2 shafts

SW   :cleveland-small: 588 56* DG Sensicore Soft tipped

LW   :cleveland-small:  588 60* DG Sensicore Soft Tipped Scratch EGG grind

Putter - 1987  :cameron-small:  Santa Fe rusty and lead taped

Bag Old school 1980s Vintage :ping-small: Hoofer

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA and R&A

Vintage

Driver Toney Penna Persimmon Aldila HM 40 graphite

3&4 woods 1965 vintage  :macgregor-small: "Keyhole" persimmon

Irons 2 thru 9 1954 vintage  :benhogan-small: Precision TT green ® shafts

PW  :benhogan-small: Cameo Equalizer 50* Apex Wedge shaft

SW  :macgregor-small: LRA Forged 56* TTDG wedge shaft

Putter  :macgregor-small: Jack Nicklaus JN 100

Bag Miller USA Ryder Cup Valderrama Spain 


#10 tommc23

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Posted 11 November 2017 - 09:27 AM

I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles

I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

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#11 jlukes

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Posted 11 November 2017 - 12:20 PM

I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

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Especially on cast clubs like the wedges

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:cobra-small: F8+ 9.5* HZRDUS Yellow 65 6.5
:cobra-small: F8 15.5* HZRDUS Yellow 75 6.0
:titelist-small: 818 H2 21* Fujikura ATMOS HB Tour Spec 8S
:mizuno-small: JPX 900 Tour 4-PW - Project X LZ 6.0
:titelist-small: Vokey SM7 50.08 F - 54.10 S - 60.12 D
5WoCG8Y.jpgER2 - customized at The Golf Garage
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#12 gaussman1

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Posted 11 November 2017 - 12:43 PM

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There's a lot going on here. I'm confused by the set makeup of AP2 long irons and CB short irons. You spent 2k on clubs to start golf school? You didn't have clubs before? Also you were professionally fit for clubs that needed loft/lie adjustments after the fact and you picked them up and paid for them without even a glance at the work? Don't even get me started on bending SM6 wedges that far or changing the loft of a 6 iron 9 degrees. it can't happen. The hosels will snap. And you would never get it back in a box. But the thing that I can't fathom, that is the most incomprehensible to me....is that you went to Bob Evans for ice cream.

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#13 GolfSpy Meyer

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Posted 11 November 2017 - 01:30 PM

I'm gonna need to see some pictures


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#14 GolfSpy STUDque

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Posted 11 November 2017 - 01:34 PM

I'm gonna need to see some pictures

Wouldn't the hosel be absolutely mangled from bending a wedge that far?


I hate to be that guy, but I think he went wrong in the first place by asking a big box to perform what I'd consider an "advanced" club adjustment. I can barely trust Dick's to put my grips on straight.


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#15 Mr_Theoo

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Posted 11 November 2017 - 01:34 PM

I'm gonna need to see some pictures


Ditto

Driver:   :callaway-small: Epic 10.5 set to 9.5 w/ Tour AD-DI 44.5

FW:   :cobra-small: F6 baffler set at 16º

Hybrid:  NONE
Irons:   :taylormade-small:  3i 2014 TP CB  4-PW 2011 TP MC w/ TT S400

Wedges:   :nike-small: 52º :nike-small: 56º  :edel-golf-1: 60 º w/ KBS C-Taper XS Soft-stepped

Putter:   :ping-small: Sigma G Tyne 34 inches Gold dot

 

 






Also tagged with one or more of these keywords: Dicks Sporting Goods, Titleist 718, SM6, Legal Help, Help, Lawsuit, Mizuno, lawyer, media, news

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