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Dick's Sprting Goods and Golf Galaxy ruined my new 718 irons

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#1 BSquareGolf

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Posted 11 November 2017 - 01:46 AM

Greetings Ya'll, 

 

I need assistance getting Dick's to stand behind their error.  They ruined my mixed set of Titleist 718 irons and 3 SM6 Vokey wedges.  

 

-My Wife and I live in Michigan full time.  We are in Clermont Florida temporarily while I attend classes at the Golf Academy of America, Orlando Campus.  I am 47, retired as a Major from the Army after 25 years of service.  I am going to school to become a Teaching Professional.  

 

-A large part of the course work is actually playing the game.  I need golf clubs on a daily basis to receive a grade. 

 

-I purchased a new set of irons, a Titleist 718 mixed set.  4-7 AP2. 8-P CB.  They were professionally fit in Michigan before starting class on October 23rd.  In addition to the irons, I purchased 3 Vokey SM6 wedges.  48, 54, 58.  All the shafts are upgraded True Temper shafts.  Total Cost is approximately $2000 dollars.

 

-I was scheduled to participate in a golf tournament on November 6, 2017.  The course, Venetian Bay, is in Port Orange, Florida.  On November 5, 2017, my wife and I left Clermont for the tournament.  I have been working on gapping my clubs.  On our way out of town, we stopped at Dick’s Sporting Goods in Clermont, FL.  I stopped to have the licensed club fitter, Jim, adjust the lofts of all 10 clubs.  The most any club was to be adjusted was 2 degrees.  He adjusted them, we paid for them, and we continued on to the hotel in Port Orange.  

 

-After checking in, my wife and I went to a driving range.  I always warm up with my wedges.  I grabbed my 58 and discovered it looked more like a 4 iron.  I don’t know how he did it.  But he managed to bend all of clubs in the range of about 10 degrees apiece.  I was devastated.  We went to Bob Evans for ice cream and to ponder my options.  I found a Dick’s in Daytona about 7 miles from us.  We made it to the store just before closing.  I grabbed the 3 SM6 wedges and showed them to the club fitter Gary.  He couldn’t even get them in his loft machine at first.  He was able to bend them back close to the point they resembled a wedge.  Gary couldn’t figure out how Jim could have done it.  I asked him to look at all of them.  He couldn’t because the store was closing.  The manager of the store apologized profusely. 

 

-I played in the tournament and shot a 102 with a bag full of 4 irons.  On Tuesday, I showed them to a Pro at school.  He told me they were completely ruined.  He sent me to the club repair lab to show them to J.D., J.D. is the school’s club fitter.  He checked my 6 iron.  It was supposed to be 31 degrees.  It was 22 degrees.  He gathered the class that was about to start to illustrate what happens to a golf club when you bend them wrong.  He told me to go back to Dick’s and ask them to replace them.  All of the clubs were ruined.  

 

-  I took the clubs back to Dick’s.  I asked for a manager.  Zach and Ken were both some sort of intermediary managers.  They went to a back room to determine how to proceed.  The store manager and golf manager were not in at the time.  They couldn’t get ahold of them.  They don’t carry Titleist Clubs.  I told them I need golf clubs for school.  Ken did his best to get them back to stock measurement until a decision was made in the morning when the other 2 were back in the office.  Ken told me to snap one of the heads off and then Titleist would replace them.  He told me that I would receive a call by 10AM.  I called the store at about 4 on Wednesday because I hadn’t heard from them.  I eventually talked to Jim the guy that ruined them.  He denied it, of course.  Zach, the assistant I talked to the day before, eventually called me back.  He finally reached the store manager.  The store manager is not going to replace them.  They said they would send them to Titleist to have them evaluated.  This is a problem.  I need clubs every day.  I had to purchase a set of Mizuno irons and wedges through the school.  They offer a school discount.  They don’t have an account with Titleist.  I can’t afford a set of Titleist irons from a retail store.  They should be in this week so I can turn in the Titleist clubs to Dicks.  

 

-  I expect to receive new Titleist 718 irons from Dicks and to be reimbursed for the irons I had to buy to participate in school. 

 

Any assistance you can provide would be appreciated. 

 

Best, 

Brian Bonney  

 

  

 



#2 Mr_Theoo

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Posted 11 November 2017 - 01:59 AM

That sucks sorry bout your luck

Driver:  :taylormade-small: SLDR 11.5° w/ Tour ADDI 7x 45.25

FW:  :nike-small: Covert tour w/ 70g Fuel S
Hybrid:   Accepting tryouts
Irons:   :taylormade-small: Tour Preferred MC 4-PW w/ Projecy X Flighted 6.0 Hard-stepped

Wedges:  :nike-small: X3X 52° D/S, 56°,  X3X 60° Toe Sweep w/ KBS C-Taper XS Soft-stepped

Putter:  :nike-small: Method 001 33 in

 

Irons are +.5 in Length, 1° strong Loft, 2.5° UPRIGHT Lie


#3 jlukes

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Posted 11 November 2017 - 02:22 AM

Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

That being said, you're best path to being reimbursed is to contact their corporate hotline

In my Sun Mountain 2017 3.5LS
 

:taylormade-small: 2017 M2 10.5* - HZRDUS Yellow 65 6.0
:taylormade-small: 2017 M2 3HL 16.5* - HZRDUS Yellow 76 6.0
:taylormade-small: 2017 M1 19* Hybrid - Kuro Kage 80HY S
:mizuno-small: JPX 900 Tour 4-PW - Project X LZ 6.0
:titelist-small:  Vokey SM6 50.12F, 54.14F & 60.08M
EVNROLL ER2
:taylormade-small: TP5x

#4 BSquareGolf

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Posted 11 November 2017 - 02:26 AM

I knew better.  It was on a Sunday, The guy was certified by Maltby.  Ugh!  



#5 Sparksjr

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Posted 11 November 2017 - 03:30 AM

Very few golf reps at DSG know what they are doing. Around here anyway.


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Then Jesus told him, "Because you have seen me, you have believed; blessed are those who have not seen and yet have believed." John 20:29
 

WITB:

Driver:   2017 M2 
3/5 Woods:  2014 Big Bertha 
4/5 Hybrids:  Mashie+ 
Irons:  Apex CF16 6-PW w/Recoil 110
Wedges:  RTX3 MB 48/54/58
Putter:  White Hot Pro #3 w/SS 2.0
Ball: ​Z-Star Yellow


#6 GolfJunkie302

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Posted 11 November 2017 - 03:46 AM

That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

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#7 BIG STU

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Posted 11 November 2017 - 09:18 AM

That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

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I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles


Driver Titleist 915 D-2 Mitsubishi Diamana 65 R
3 Wood Adams Super S--- Stock Bassara Regular Shaft
Hybrid--- TM Rescue Mid 19* Pro Launch Blue HY special

Hybrid ---- TM Rescue Mid 22* Stock TM tip stiff

2 Iron 19* 1999 Forged Hogan Apex S-300 non tipped butt cut only to 43" (yep a real Hogan when Hogan was Hogan)

Irons --- 5 thru PW 2013 Callaway X Forged Rifle 5,5 PXI Blueprinted

GW --- Callaway BECU 50* S-300

SW Callaway Mack Daddy PM Grind 56* KBS wedge stock

Putter Scotty Santa Fe 1997 vintage Nicknamed "Rusty" because it is

Bag  TEE 3.5 stand for now

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA

 

 


#8 BIG STU

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Posted 11 November 2017 - 09:21 AM

Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

That being said, you're best path to being reimbursed is to contact their corporate hotline

Of course I do not understand why he did not take them to his PGM school there. But then again that may be another can of worms. These PGM schools here teach them just enough to mess something up. I do not know how many sets I have had to straighten out here that have been adjusted at the PGM school


Driver Titleist 915 D-2 Mitsubishi Diamana 65 R
3 Wood Adams Super S--- Stock Bassara Regular Shaft
Hybrid--- TM Rescue Mid 19* Pro Launch Blue HY special

Hybrid ---- TM Rescue Mid 22* Stock TM tip stiff

2 Iron 19* 1999 Forged Hogan Apex S-300 non tipped butt cut only to 43" (yep a real Hogan when Hogan was Hogan)

Irons --- 5 thru PW 2013 Callaway X Forged Rifle 5,5 PXI Blueprinted

GW --- Callaway BECU 50* S-300

SW Callaway Mack Daddy PM Grind 56* KBS wedge stock

Putter Scotty Santa Fe 1997 vintage Nicknamed "Rusty" because it is

Bag  TEE 3.5 stand for now

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA

 

 


#9 BIG STU

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Posted 11 November 2017 - 09:25 AM

I knew better.  It was on a Sunday, The guy was certified by Maltby.  Ugh!  

From experience (about 40 years worth) most guys certified by Maltby know a heck of a lot more than anyone teaching in ANY PGM school. I have a low opinion based on practical experience of any club repair classes taught by any PGM. 


Driver Titleist 915 D-2 Mitsubishi Diamana 65 R
3 Wood Adams Super S--- Stock Bassara Regular Shaft
Hybrid--- TM Rescue Mid 19* Pro Launch Blue HY special

Hybrid ---- TM Rescue Mid 22* Stock TM tip stiff

2 Iron 19* 1999 Forged Hogan Apex S-300 non tipped butt cut only to 43" (yep a real Hogan when Hogan was Hogan)

Irons --- 5 thru PW 2013 Callaway X Forged Rifle 5,5 PXI Blueprinted

GW --- Callaway BECU 50* S-300

SW Callaway Mack Daddy PM Grind 56* KBS wedge stock

Putter Scotty Santa Fe 1997 vintage Nicknamed "Rusty" because it is

Bag  TEE 3.5 stand for now

Redneck Hippie Golf Where When The Tailgate Drops The BS Stops !

Founding Father Outlaw Golf Association member #1 to heck with the USGA

 

 


#10 tommc23

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Posted 11 November 2017 - 09:27 AM

I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles

I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

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#11 jlukes

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Posted 11 November 2017 - 12:20 PM

I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

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Especially on cast clubs like the wedges

In my Sun Mountain 2017 3.5LS
 

:taylormade-small: 2017 M2 10.5* - HZRDUS Yellow 65 6.0
:taylormade-small: 2017 M2 3HL 16.5* - HZRDUS Yellow 76 6.0
:taylormade-small: 2017 M1 19* Hybrid - Kuro Kage 80HY S
:mizuno-small: JPX 900 Tour 4-PW - Project X LZ 6.0
:titelist-small:  Vokey SM6 50.12F, 54.14F & 60.08M
EVNROLL ER2
:taylormade-small: TP5x

#12 gaussman1

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Posted 11 November 2017 - 12:43 PM

*
POPULAR

There's a lot going on here. I'm confused by the set makeup of AP2 long irons and CB short irons. You spent 2k on clubs to start golf school? You didn't have clubs before? Also you were professionally fit for clubs that needed loft/lie adjustments after the fact and you picked them up and paid for them without even a glance at the work? Don't even get me started on bending SM6 wedges that far or changing the loft of a 6 iron 9 degrees. it can't happen. The hosels will snap. And you would never get it back in a box. But the thing that I can't fathom, that is the most incomprehensible to me....is that you went to Bob Evans for ice cream.

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#13 GolfSpy Meyer

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Posted 11 November 2017 - 01:30 PM

I'm gonna need to see some pictures


Driver: :taylormade-small:  SLDR 430 10.5° set to 11° Diamana D+ 62 stiff
Hybrid: Adams Super LS 15°, 17°, 22°, 25° all Kuro Kage Black 80 HY stiff
Irons: :taylormade-small: Speedblades 6-9 KBS C-Taper S+
Wedges: Scor 45°, 50°, 54° & 58° C-Taper S+
Putter: Evnroll ER5


#14 STUDque

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Posted 11 November 2017 - 01:34 PM

I'm gonna need to see some pictures

Wouldn't the hosel be absolutely mangled from bending a wedge that far?


I hate to be that guy, but I think he went wrong in the first place by asking a big box to perform what I'd consider an "advanced" club adjustment. I can barely trust Dick's to put my grips on straight.


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What's in the bag?

 

Driver: Titleist 915 D3 (Aldila Rogue Silver X)

Wood: Ping i25 (stock x-flex)

Irons: TaylorMade Tour Preferred MC (+.5" / up 2* / stiff / mid grip)

Wedges: Titleist Vokey 52,56,60

Putter: STX SS6

Cart: Cliqgear 3.5+ (walk almost every round)

 


#15 Mr_Theoo

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Posted 11 November 2017 - 01:34 PM

I'm gonna need to see some pictures


Ditto

Driver:  :taylormade-small: SLDR 11.5° w/ Tour ADDI 7x 45.25

FW:  :nike-small: Covert tour w/ 70g Fuel S
Hybrid:   Accepting tryouts
Irons:   :taylormade-small: Tour Preferred MC 4-PW w/ Projecy X Flighted 6.0 Hard-stepped

Wedges:  :nike-small: X3X 52° D/S, 56°,  X3X 60° Toe Sweep w/ KBS C-Taper XS Soft-stepped

Putter:  :nike-small: Method 001 33 in

 

Irons are +.5 in Length, 1° strong Loft, 2.5° UPRIGHT Lie






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