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Dick's Sprting Goods and Golf Galaxy ruined my new 718 irons


BSquareGolf
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Greetings Ya'll, 

 

I need assistance getting Dick's to stand behind their error.  They ruined my mixed set of Titleist 718 irons and 3 SM6 Vokey wedges.  

 

-My Wife and I live in Michigan full time.  We are in Clermont Florida temporarily while I attend classes at the Golf Academy of America, Orlando Campus.  I am 47, retired as a Major from the Army after 25 years of service.  I am going to school to become a Teaching Professional.  

 

-A large part of the course work is actually playing the game.  I need golf clubs on a daily basis to receive a grade. 

 

-I purchased a new set of irons, a Titleist 718 mixed set.  4-7 AP2. 8-P CB.  They were professionally fit in Michigan before starting class on October 23rd.  In addition to the irons, I purchased 3 Vokey SM6 wedges.  48, 54, 58.  All the shafts are upgraded True Temper shafts.  Total Cost is approximately $2000 dollars.

 

-I was scheduled to participate in a golf tournament on November 6, 2017.  The course, Venetian Bay, is in Port Orange, Florida.  On November 5, 2017, my wife and I left Clermont for the tournament.  I have been working on gapping my clubs.  On our way out of town, we stopped at Dick's Sporting Goods in Clermont, FL.  I stopped to have the licensed club fitter, Jim, adjust the lofts of all 10 clubs.  The most any club was to be adjusted was 2 degrees.  He adjusted them, we paid for them, and we continued on to the hotel in Port Orange.  

 

-After checking in, my wife and I went to a driving range.  I always warm up with my wedges.  I grabbed my 58 and discovered it looked more like a 4 iron.  I don't know how he did it.  But he managed to bend all of clubs in the range of about 10 degrees apiece.  I was devastated.  We went to Bob Evans for ice cream and to ponder my options.  I found a Dick's in Daytona about 7 miles from us.  We made it to the store just before closing.  I grabbed the 3 SM6 wedges and showed them to the club fitter Gary.  He couldn't even get them in his loft machine at first.  He was able to bend them back close to the point they resembled a wedge.  Gary couldn't figure out how Jim could have done it.  I asked him to look at all of them.  He couldn't because the store was closing.  The manager of the store apologized profusely. 

 

-I played in the tournament and shot a 102 with a bag full of 4 irons.  On Tuesday, I showed them to a Pro at school.  He told me they were completely ruined.  He sent me to the club repair lab to show them to J.D., J.D. is the school's club fitter.  He checked my 6 iron.  It was supposed to be 31 degrees.  It was 22 degrees.  He gathered the class that was about to start to illustrate what happens to a golf club when you bend them wrong.  He told me to go back to Dick's and ask them to replace them.  All of the clubs were ruined.  

 

-  I took the clubs back to Dick's.  I asked for a manager.  Zach and Ken were both some sort of intermediary managers.  They went to a back room to determine how to proceed.  The store manager and golf manager were not in at the time.  They couldn't get ahold of them.  They don't carry Titleist Clubs.  I told them I need golf clubs for school.  Ken did his best to get them back to stock measurement until a decision was made in the morning when the other 2 were back in the office.  Ken told me to snap one of the heads off and then Titleist would replace them.  He told me that I would receive a call by 10AM.  I called the store at about 4 on Wednesday because I hadn't heard from them.  I eventually talked to Jim the guy that ruined them.  He denied it, of course.  Zach, the assistant I talked to the day before, eventually called me back.  He finally reached the store manager.  The store manager is not going to replace them.  They said they would send them to Titleist to have them evaluated.  This is a problem.  I need clubs every day.  I had to purchase a set of Mizuno irons and wedges through the school.  They offer a school discount.  They don't have an account with Titleist.  I can't afford a set of Titleist irons from a retail store.  They should be in this week so I can turn in the Titleist clubs to Dicks.  

 

-  I expect to receive new Titleist 718 irons from Dicks and to be reimbursed for the irons I had to buy to participate in school. 

 

Any assistance you can provide would be appreciated. 

 

Best, 

Brian Bonney  

 

  

 

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That sucks sorry bout your luck

Driver:   :callaway-small: Epic 10.5 set to 9.5 w/ Tour AD-DI 44.5

FW:   :cobra-small: F6 baffler set at 16º

Hybrid:  NONE
Irons:   :taylormade-small:  3i 2014 TP CB  4-PW 2011 TP MC w/ TT S400

Wedges:   :nike-small: 52º :nike-small: 56º  :edel-golf-1: 60 º w/ KBS C-Taper XS Soft-stepped

Putter:   :ping-small: Sigma G Tyne 34 inches Gold dot

 

 

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Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

 

That being said, you're best path to being reimbursed is to contact their corporate hotline

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:ping-small: G410 LST 9* VA Nemesys 65X

:ping-small: G425 LST 14.5* Tour AD DI 7X

:titelist-small: 818 H2 20* Tour AD DI 85X

:mizuno-small: MP20 HMB 4 - Tour AD 95X

:mizuno-small: JPX 919 Tour 5-PW OBAN CT 115X(-)

:titelist-small: Vokey SM7 50F - 54S - 60D

:EVNROLL: ER1v #CustomER

:titelist-small: ProV1

 

 

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Very few golf reps at DSG know what they are doing. Around here anyway.

 

 

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Then Jesus told him, "Because you have seen me, you have believed; blessed are those who have not seen and yet have believed." John 20:29
 

WITB:

Driver:   2017 M2 
3/5 Woods:  2014 Big Bertha 
4/5 Hybrids:  Mashie+ 
Irons:  Apex CF16 6-PW w/Recoil 110
Wedges:  RTX3 MB 48/54/58
Putter:  White Hot Pro #3 w/SS 2.0
Ball: â€‹Z-Star Yellow

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That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

 

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2017  :taylormade-small: M1 460, Project X HZRDUS Black 6.0

:mizuno-small: JPX EZ 3 wood
:cobra-small: Fly-Z 4H
:mizuno-small: MP-60, 3i-PW, True Temper Dynamic Gold
:mizuno-small: S5 54° & 58°, True Temper Dynamic Gold
:cameron-small: California Monterey
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That is absurd. Is it even possible to bend the loft 10°? Do you have a receipt of your purchase (i.e. loft adjustment of 2° for the whole bag)? They have to have a record of the work done, and it's going to be their problem if it doesn't match with your clubs. If they refuse to pay, to court with it!

 

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I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel UST Pro Force 65 R flex---  Irons 5 thru PW 2016 TM TP CBs Steelfiber 95 R--- GW Callaway Mack Daddy2 52* Stock regular shaft--- SW Callaway Mack Daddy PM grind modified to 10* bounce KBS wedge shaft R---- Putter Scotty Sante Fe fluted Bulls Eye shaft you seriously think it was going anywhere? Bag Old School Burton Mini Staff non demontional no advertising

 

 

 

 

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Dicks fired all of their pga professionals so I'm not sure why anyone, especially a serious golfer, would take their equipment to be worked on there.

 

That being said, you're best path to being reimbursed is to contact their corporate hotline

Of course I do not understand why he did not take them to his PGM school there. But then again that may be another can of worms. These PGM schools here teach them just enough to mess something up. I do not know how many sets I have had to straighten out here that have been adjusted at the PGM school

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel UST Pro Force 65 R flex---  Irons 5 thru PW 2016 TM TP CBs Steelfiber 95 R--- GW Callaway Mack Daddy2 52* Stock regular shaft--- SW Callaway Mack Daddy PM grind modified to 10* bounce KBS wedge shaft R---- Putter Scotty Sante Fe fluted Bulls Eye shaft you seriously think it was going anywhere? Bag Old School Burton Mini Staff non demontional no advertising

 

 

 

 

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I knew better.  It was on a Sunday, The guy was certified by Maltby.  Ugh!  

From experience (about 40 years worth) most guys certified by Maltby know a heck of a lot more than anyone teaching in ANY PGM school. I have a low opinion based on practical experience of any club repair classes taught by any PGM. 

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel UST Pro Force 65 R flex---  Irons 5 thru PW 2016 TM TP CBs Steelfiber 95 R--- GW Callaway Mack Daddy2 52* Stock regular shaft--- SW Callaway Mack Daddy PM grind modified to 10* bounce KBS wedge shaft R---- Putter Scotty Sante Fe fluted Bulls Eye shaft you seriously think it was going anywhere? Bag Old School Burton Mini Staff non demontional no advertising

 

 

 

 

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I was thinking the same thing myself. How in the heck can you bend a club 10* and not break it? I have my own loft and lie machine and have been building clubs for years. I can not conceive it. In fact when it warms up in the morning I am going to take a junker club off the pile and try it for kicks and giggles. In fact I was just thinking a 8* bounce 56* loft wedge bent to 46* hell it would dig to China. In fact it would have around a -1 or -2 bounce. I think I have a junk Dunlop 56 in the shop and I gotta try that for kicks and giggles

I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

 

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I would like to see that done I've wondered what the max amount of bend some clubs can take. I have heard of a few degrees of bend but 10 is a lot.

 

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Especially on cast clubs like the wedges
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:ping-small: G410 LST 9* VA Nemesys 65X

:ping-small: G425 LST 14.5* Tour AD DI 7X

:titelist-small: 818 H2 20* Tour AD DI 85X

:mizuno-small: MP20 HMB 4 - Tour AD 95X

:mizuno-small: JPX 919 Tour 5-PW OBAN CT 115X(-)

:titelist-small: Vokey SM7 50F - 54S - 60D

:EVNROLL: ER1v #CustomER

:titelist-small: ProV1

 

 

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I'm gonna need to see some pictures

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Driver: :taylormade-small: SLDR w/ Fujikura Ventus Black

3w: :taylormade-small:'16 M2 hl w/ Diamana D+ 82

5w: :cleveland-small: Launcher HB w/ HZRDUS Yellow

Hybrid: :cleveland-small: 22 deg. Launcher HB w/ HZRDUS Black

Irons: :cleveland-small: 5i - gap Launcher CBX w/ Nippon Modus 3 125

Wedges: :cleveland-small: 54 CBX & 58 Zipcore w/ Nippon Modus 3 125

Putter: :odyssey-small: Red 7s

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I'm gonna need to see some pictures

Wouldn't the hosel be absolutely mangled from bending a wedge that far?

 

 

I hate to be that guy, but I think he went wrong in the first place by asking a big box to perform what I'd consider an "advanced" club adjustment. I can barely trust Dick's to put my grips on straight.

 

 

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I'm gonna need to see some pictures

Ditto

Driver:   :callaway-small: Epic 10.5 set to 9.5 w/ Tour AD-DI 44.5

FW:   :cobra-small: F6 baffler set at 16º

Hybrid:  NONE
Irons:   :taylormade-small:  3i 2014 TP CB  4-PW 2011 TP MC w/ TT S400

Wedges:   :nike-small: 52º :nike-small: 56º  :edel-golf-1: 60 º w/ KBS C-Taper XS Soft-stepped

Putter:   :ping-small: Sigma G Tyne 34 inches Gold dot

 

 

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Thank you for your service to our country - hope that a sensible resolution comes quickly, please post outcome.

 

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WITB

 

Driver: Ping G30 Driver 9* with TFC 419D

3 Wood: Ping G25

5 Wood: Callaway Big Bertha Ti (2005) 18*

Hybrid: Ping G25 20*

Irons: Callaway X Hot 4-SW with True Temper XP95 S300

Wedge: Callaway X Tour Chrome PM 60*

Putter: Seemore Si Black 32"

Ball: Titleist ProV1x

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Thank you for your service to our country - hope that a sensible resolution comes quickly, please post outcome.

 

Sent from my Moto G (5) Plus using Tapatalk[/quote

 

I'm going to echo this and leave it at that.

 

If you're a strong enough player to seriously contemplate a career as a teaching pro you should be able to pick up a set of irons anywhere that will allow you to do an adequate job at the school.

 

 

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Taylor Made Sim2  10.5 (Opened 1 click) Ventus Blue 5  R flex

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Wilson D7 forged 6-GW -  Mamiya recoil 460 R flex

Edison Wedges 54 and 59 KBS Tour Graphite 80's

EVNRoll ER 5

Titleist Pro VIx optic yellow with revkev stamped on them

Tour Exotics 3 wood is in the bag because we are allowed 14 clubs.  It's a great club for pulling balls out of the water or from bushes - you never want to put your hand into anything in Florida unless you are absolutely certain that it's safe.  There are rare wind conditions when I might hit it off the tee on a few holes that I play.  

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Guess what? Tried it with an old Dunlop 56*. Went only 2* at the time. Got it to 4 and it already looked like it could dig to China and maybe back. 3rd time is a charm tried for 6* and SNAP!! plus I bent the shaft some. Now it was a cast POS but I would not try it with any club period. I never ever move one whether it is cast or forged more than 2*. Not only do you take a chance of breaking one but it throws the leading edge and bounce off too.

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel UST Pro Force 65 R flex---  Irons 5 thru PW 2016 TM TP CBs Steelfiber 95 R--- GW Callaway Mack Daddy2 52* Stock regular shaft--- SW Callaway Mack Daddy PM grind modified to 10* bounce KBS wedge shaft R---- Putter Scotty Sante Fe fluted Bulls Eye shaft you seriously think it was going anywhere? Bag Old School Burton Mini Staff non demontional no advertising

 

 

 

 

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Guess what? Tried it with an old Dunlop 56*. Went only 2* at the time. Got it to 4 and it already looked like it could dig to China and maybe back. 3rd time is a charm tried for 6* and SNAP!! plus I bent the shaft some. Now it was a cast POS but I would not try it with any club period. I never ever move one whether it is cast or forged more than 2*. Not only do you take a chance of breaking one but it throws the leading edge and bounce off too.

Stu so I take it that you don't believe it possible then?

 

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I've had a few wedges bent a degree or two but I was told by the club makers doing the bending 2* is about max anything over that will probably snap.

 

 

 

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Rick

 

 

Left Hand, 

Driver; Titleist TSi2, Kuro Kage 50 gr R2

5 Wood; Cally Steelhead 

5 Hybrid; Cally Steelhead, Hazardous Vista Pro R2

Irons; Ping G710 6-GW, Recoil 460 R2

Putter; Waaay too many to list

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