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Jlukes have you gotten anymore updates on your Evnroll??

He was hoping to get it done and back to me in time for the weekend, but I haven't received any updates yet. Need to say I'm a little disappointed with the lack of communication around the delays.
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My putter needs his buddy already!

 

 

Sent from my iPhone using MyGolfSpy

*:taylormade-small: Staff Professional*

Driver:  :taylormade-small: Stealth Plus+ (7.25*) - Fujikura Ventus Black 6X Tipped 1" 

3 Wood: :taylormade-small: Stealth Plus+ (14.25*) - Fujikura Ventus Blue 7x Tipped 1"

Driving Iron: :taylormade-small: P790 UDI 2 iron - HZRDUS Smoke Black RDX 100 6.5

4 Iron: :taylormade-small: P790 - KBS C-Taper 130 X

Irons (5-7) :taylormade-small: P7MC - KBS C-Taper 130 X

Irons (8-P) :taylormade-small: P7MB - KBS C-Taper 130 X

Wedges: :taylormade-small: MG3 Black 50.09 / 55.11 - KBS TOUR FLT 130 X

60* Wedge: :taylormade-small: High Toe Raw - KBS Tour 130 X

Putter: 5WoCG8Y.jpg Custom Black ER2 or Custom Black :taylormade-small: Del Monte

Bag:  :taylormade-small: FlexTech Stand Bag

Glove:  :taylormade-small: Tour Preferred Glove

Ball: :taylormade-small: TP5X #11

RangeFinder: :918457628_PrecisionPro: R1 Smart Rangefinder

Instagram: @dpattgolf

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I have a short temper. I'd be pissed! Calling and or emails daily, maybe even hourly.

I've been sending him daily messages. Haven't heard anything since March 26th when he said the dlc coat was going on Friday the 30th
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I've been sending him daily messages. Haven't heard anything since March 26th when he said the dlc coat was going on Friday the 30th

Anyone close enough to “stop by”.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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I've been sending him daily messages. Haven't heard anything since March 26th when he said the dlc coat was going on Friday the 30th

That stuff ticks me off. Its not hard to respond to a message. Especially when your posting constantly like he is.

*:taylormade-small: Staff Professional*

Driver:  :taylormade-small: Stealth Plus+ (7.25*) - Fujikura Ventus Black 6X Tipped 1" 

3 Wood: :taylormade-small: Stealth Plus+ (14.25*) - Fujikura Ventus Blue 7x Tipped 1"

Driving Iron: :taylormade-small: P790 UDI 2 iron - HZRDUS Smoke Black RDX 100 6.5

4 Iron: :taylormade-small: P790 - KBS C-Taper 130 X

Irons (5-7) :taylormade-small: P7MC - KBS C-Taper 130 X

Irons (8-P) :taylormade-small: P7MB - KBS C-Taper 130 X

Wedges: :taylormade-small: MG3 Black 50.09 / 55.11 - KBS TOUR FLT 130 X

60* Wedge: :taylormade-small: High Toe Raw - KBS Tour 130 X

Putter: 5WoCG8Y.jpg Custom Black ER2 or Custom Black :taylormade-small: Del Monte

Bag:  :taylormade-small: FlexTech Stand Bag

Glove:  :taylormade-small: Tour Preferred Glove

Ball: :taylormade-small: TP5X #11

RangeFinder: :918457628_PrecisionPro: R1 Smart Rangefinder

Instagram: @dpattgolf

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No matter how good a company is bad customer service will kill it every time.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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Anyone close enough to “stop by”.

 

 

Sent from my iPhone using MyGolfSpy

Yea Rick I actually work in the city he runs this business at. I don't think it would be professional to pull up in an ambulance or fire truck lol

 

Sent from my SM-G950U using Tapatalk

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He responded this evening that he should have the dlc batch tomorrow. Apparently he doesn't do the dlc himself. Still waiting for him to get me an ETA since Friday marks 8 weeks (originally told 3-4)

He's not doing himself proud. Even if he's running behind he should be communicating this to the customer. Ignoring customers is not professional.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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If I were you, I'd use this experience as leverage and try to get a discount. It doesn't hurt to try, plus it often works.

 

Sent from my SM-T580 using Tapatalk

2017  :taylormade-small: M1 460, Project X HZRDUS Black 6.0

:mizuno-small: JPX EZ 3 wood
:cobra-small: Fly-Z 4H
:mizuno-small: MP-60, 3i-PW, True Temper Dynamic Gold
:mizuno-small: S5 54° & 58°, True Temper Dynamic Gold
:cameron-small: California Monterey
:titelist-small: Pro V1x

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If I were you, I'd use this experience as leverage and try to get a discount. It doesn't hurt to try, plus it often works.

 

Sent from my SM-T580 using Tapatalk

Why not, Worth a try.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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Traded a lot of of messages with Kyle this morning and everything is good. He apologized for the what has gone on over the last month as his work and personal life have been extremely hectic. He shared some details and I completely understand.

 

Looking forward to getting my ER2 back soon

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Traded a lot of of messages with Kyle this morning and everything is good. He apologized for the what has gone on over the last month as his work and personal life have been extremely hectic. He shared some details and I completely understand.

 

Looking forward to getting my ER2 back soon

thats great! I hope he realizes that an email informing you of the delay would have been nice.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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He did inform me of delays, unfortunately it lacked specifics around just how long those delays would be.

It sounds like a beautiful refinished putter just in time for Spring.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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Kyle has to get a full batch of putters for DLC ready to do a batch because it's not worth it otherwise. He's a good dude and he is also very busy. He has a lot of putters and I'm sure someone will get missed in communication occasionally. It happens.

In The Bag
Driver: TaylorMade M2 (2017) w/ Project X T1100 HZRDUS Handcrafted 65x 
Strong 3 wood: Taylormade M1 15* w/ ProjectX T1100 HZRDUS handcrafted 75x
3 Hybrid: Adams PRO 18* w/ KBS Tour Hybrid S flex tipped 1/2"
4 Hybrid: Adams PRO 20* (bent to 21*) w/ KBS Tour Hybrid S flex tipped 1/2"
4-AW: TaylorMade P770 w/ Dynamic Gold Tour Issue Black Onyx S400

SW: 56* Scratch Tour Dept(CC grooves) w/ Dynamic Gold Spinner
LW: 60* Scratch Tour Department (CC grooves) w/ Dynamic Gold Spinner
XW: 64* Cally XForged Vintage w/ DG X100 8 iron tiger stepped
Putter: Nike Method Prototype 006 at 34"

Have a ton of back-ups in all categories, but there are always 14 clubs in the bag that differ depending on the course and set-up. Bomb and gouge. Yes, I'm a club gigolo.

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Kyle has to get a full batch of putters for DLC ready to do a batch because it's not worth it otherwise. He's a good dude and he is also very busy. He has a lot of putters and I'm sure someone will get missed in communication occasionally. It happens.

Yeah that's what I learned. They had an issue with delamination in their last batch so they had to make some adjustments to the formulation and are running everything through again because the batch wasn't up to his quality standards.

 

His communication has been so much better over the last week or so.

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  • 2 weeks later...

Another beautiful weekend coming up that I'll be without my putter. Will be 10 weeks on Friday since he's received it. Getting harder for me to make excuses for him, regardless of what's going on in his life that is affecting the amount of time he can spend refinishing putters.

 

By the time I get my putter back it will be closer to 3 months than the 3-4 weeks I was told when I sent my putter.

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Quick update. He said it'll be free and he'll pay for express shipping back to me once he finishes it.

 

Even though it's been a long wait I told him I still want to give him some compensation. He's got a lot going on outside this business and I just hope he learns how to balance his time after all of this. He does great work but sometimes you can't say yes to everyone or before you know it your supply of man hours can't keep up with demand.

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Glad he is making it right for you. Has to be hard starting up a side business and figuring out the time constraints.

:ping-small:                      400 Driver (8*)                      UST ATTAS Punch 6S

:cobra-small:               F6 Baffler (16*)                      Matrix Red Tie 65Q4

:titelist-small:                        816 H1 Hybrid (21*,23*)        Diamana S+ Blue 82 HY

:srixon-small:                        Z765 (5-PW) +2*                    Aerotech Steelfiber i110cw

:titelist-small:                        Vokey SM5 50.08F 54.10M   Aerotech Steelfiber i110cw

:callaway-small:                         PM Grind 60*                         Dynamic Gold S400

:ping-small:                      TR 1966 Anser 2

 

:srixon-small: Z Star ball        

:ping-small:  Pioneer Cart Bag

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Quick update. He said it'll be free and he'll pay for express shipping back to me once he finishes it.

 

Even though it's been a long wait I told him I still want to give him some compensation. He's got a lot going on outside this business and I just hope he learns how to balance his time after all of this. He does great work but sometimes you can't say yes to everyone or before you know it your supply of man hours can't keep up with demand.

Nice gesture on his part for the N/C but your right you have to give him some compensation. This is a great learning experience for him.

 

 

Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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