Putter Refinishing Companies

[jlukes 12,692]

And I get things come up and this isn't his full time job. However, you need to communicate delays to customers and provide updated estimated completion dates.

[tommc23 9,418]

Anyone close enough to “stop by”.

 

 

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Yea Rick I actually work in the city he runs this business at. I don't think it would be professional to pull up in an ambulance or fire truck lol

 

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[Rickp 20,438]

He responded this evening that he should have the dlc batch tomorrow. Apparently he doesn't do the dlc himself. Still waiting for him to get me an ETA since Friday marks 8 weeks (originally told 3-4)

He's not doing himself proud. Even if he's running behind he should be communicating this to the customer. Ignoring customers is not professional.

 

 

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[jlukes 12,692]

He's not doing himself proud. Even if he's running behind he should be communicating this to the customer. Ignoring customers is not professional.

 

 

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Agreed its not a good look.

[GolfJunkie302 2,232]

If I were you, I'd use this experience as leverage and try to get a discount. It doesn't hurt to try, plus it often works.

 

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[Rickp 20,438]

If I were you, I'd use this experience as leverage and try to get a discount. It doesn't hurt to try, plus it often works.

 

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Why not, Worth a try.

 

 

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[jlukes 12,692]

Traded a lot of of messages with Kyle this morning and everything is good. He apologized for the what has gone on over the last month as his work and personal life have been extremely hectic. He shared some details and I completely understand.

 

Looking forward to getting my ER2 back soon

[Rickp 20,438]

Traded a lot of of messages with Kyle this morning and everything is good. He apologized for the what has gone on over the last month as his work and personal life have been extremely hectic. He shared some details and I completely understand.

 

Looking forward to getting my ER2 back soon

thats great! I hope he realizes that an email informing you of the delay would have been nice.

 

 

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[jlukes 12,692]

thats great! I hope he realizes that an email informing you of the delay would have been nice.

 

 

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He did inform me of delays, unfortunately it lacked specifics around just how long those delays would be.

[Rickp 20,438]

He did inform me of delays, unfortunately it lacked specifics around just how long those delays would be.

It sounds like a beautiful refinished putter just in time for Spring.

 

 

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[RookieBlue7 1,677]

Kyle has to get a full batch of putters for DLC ready to do a batch because it's not worth it otherwise. He's a good dude and he is also very busy. He has a lot of putters and I'm sure someone will get missed in communication occasionally. It happens.

[jlukes 12,692]

Kyle has to get a full batch of putters for DLC ready to do a batch because it's not worth it otherwise. He's a good dude and he is also very busy. He has a lot of putters and I'm sure someone will get missed in communication occasionally. It happens.

Yeah that's what I learned. They had an issue with delamination in their last batch so they had to make some adjustments to the formulation and are running everything through again because the batch wasn't up to his quality standards.

 

His communication has been so much better over the last week or so.

[jlukes 12,692]

Another beautiful weekend coming up that I'll be without my putter. Will be 10 weeks on Friday since he's received it. Getting harder for me to make excuses for him, regardless of what's going on in his life that is affecting the amount of time he can spend refinishing putters.

 

By the time I get my putter back it will be closer to 3 months than the 3-4 weeks I was told when I sent my putter.

[Shankster 25,552]

Hope you are getting this done for free by now. That's insane.

[jlukes 12,692]

I just want my putter back in one piece

[Shankster 25,552]

No kidding, at least it will look BA when you get it back.

[jlukes 12,692]

Quick update. He said it'll be free and he'll pay for express shipping back to me once he finishes it.

 

Even though it's been a long wait I told him I still want to give him some compensation. He's got a lot going on outside this business and I just hope he learns how to balance his time after all of this. He does great work but sometimes you can't say yes to everyone or before you know it your supply of man hours can't keep up with demand.

[JTexGolfer 1,040]

Glad he is making it right for you. Has to be hard starting up a side business and figuring out the time constraints.

[Rickp 20,438]

Quick update. He said it'll be free and he'll pay for express shipping back to me once he finishes it.

 

Even though it's been a long wait I told him I still want to give him some compensation. He's got a lot going on outside this business and I just hope he learns how to balance his time after all of this. He does great work but sometimes you can't say yes to everyone or before you know it your supply of man hours can't keep up with demand.

Nice gesture on his part for the N/C but your right you have to give him some compensation. This is a great learning experience for him.

 

 

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[jlukes 12,692]

It's almost done!