People working at a golf course who shouldn’t be working there

[Golfspy_CG2]

Now this young man has the right attitude. He values his chosen profession and takes pride in what he does for a living. I'm guessing if you visited his golf activity that same attitude, values and beliefs are shared by many members of his organization.

 

I believe education level has very little to do with customer service. I work in the health care industry. This industry requires an above average education level. Believe me people skills doesn't come with that $500,000 education. While there definitely are folks who are innately nice people most of the time quality customer service comes from an organizational culture committed to the customer experience.

 

If you have a poor experience with say a “starter” or “Marshall” 9 times out of 10 you can follow that trail directly back to an ineffective leader or leaders. People may remember what you say. They could possibly remember what you do. They will always remember how you make them feel.

 

So if you have an issue with an individual at the Golf Course I recommend you go see the General Manager or Head Pro. If change is going to take place it must start with the leadership and their reinforcement of a healthy organizational culture.

 

 

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I appreciate the kind words. But more so. I appreciate you calling me young

 

 

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[SteddyGolf]

I appreciate the kind words. But more so. I appreciate you calling me young

 

 

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Lol I took a chance

 

 

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