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bryancassady

2 Flights, 2 broken clubs

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On a recent flight from Brussels to Agadir TuiFly broke one of my clubs. On the flight back, they broke one of my wife’s clubs. I said they are responsible for showing reasonable care. Their reply “we are not responsible for anything that happens to your clubs”

Have you had similar issues with TuiFly/ other airlines ?
Any thoughts/ suggestions on how to get them to pay for damages?

TUI what happened to your clubs.jpg

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Im sorry to hear that! Very crappy situation. Fortunately I've never had any clubs break while flying, but I would continue calling back and maybe around some point you'll get a sympathetic customer service rep who will help you with replacing the clubs.
Not sure if it would apply for you or if you have similar systems where you live, but as a golf Canada member you get club insurance so if a club breaks or is lost or stolen you can put a claim in with them.

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 ⛳🛄 as of May 14, 2020

SWING SPEED- 100

Driver:   :callaway-small: Epic Sub Zero - Set at 10* with Aldila Rogue Max 65 gram 

Wood:    :cobra-small: F7 3 wood 14.5* w/ weight back

               :ping-small: G410 Crossover - 2 and 4 iron

Irons:     :ping-small: i210 5-U w/ Nippon Modus 105 stiff (2018 Tester)

Wedge:  :ping-small: Glide 2.0 54* 58* w/ Nippon Modus 105 Stiff

Putter:   :odyssey-small: Stroke Lab 7 35* and oversized grip (2019 Tester)

Balls:      :srixon-small: Z Star

Other:     :Arccos: 360 (Caddie)

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Go to Social Media and make your complaint public......I.e. Facebook, Twitter, Instagram, etc. I am sure that Tuifly has a presence there.


Sent from my iPad using MyGolfSpy

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Driver: Cobra King F8 w/Mitsubishi ck Blue regular shaft Fairways:  Cobra King F8 3W(14.5*) & 5W(18.5*) w/Mitsubishi ck Blue regular shaft Hybrids: Tour Edge CBX 119 4H(22*)  with Project X Evenflo regular shaft Irons: Wilson Staff D7 5 - PW w/Recoil 460 regular shafts Wedges: Cobra King F8 GW(50*) SW(54*) LW(58*) Putter: 33" Tommy Armour Impact No. 3 mallet putter Bag: Cobra Ultralite Cart Bag(Peacoat Blue).

 

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From what I’ve seen most airlines aren’t/don’t take responsibility for clubs that are transported in soft cases. 

I hope they help you out.


Driver: Titleist 917D3 9.5 with Graphite Design MAD Pro 65g S

Wood: Titleist 917F2 with UST Mamiya Helium 5F4

Hybrid: Titleist 816H1 21 with Atmos Blue 85 S

Irons: Titleist 718 AP3 4i, 718 CB 5-6, MB 7-9 with KBS $ Taper 125

Wedges: Vokey SM7 46/50/54/60 with DG s200

Putter: Scotty Caemeron Super Rat1

Ball: Titleist Prov1

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Follow the baggage damage procedures which generally require written notification of the damage. TUI seems to give you 7 days to report.


Driver:  :ping-small: G400 Max 9* with UST Proforce V2
Fairway: :titelist-small: TS3 15* set  w/Project X Hzardous Smoke
Hybrids:  :titelist-small: 816H1 19* set at 18* w/KBS Tour Graphite Hybrid Prototype
                :titelist-small: 915H  21*  w/KBS Tour Graphite Hybrid Prototype
               :titelist-small: 915H 24*  w/KBS Tour Graphite Hybrid Prototype
Irons:      :srixon-small: 765 6-AW with KBS Tour shafts
Wedge:  :cleveland-small: 588 54-14, 58-12
Putter:  :odyssey-small: Ten S      Backups:  :bobby-grace-1: 6330,   :EVNROLL: ER2.2,  

 

Member:  MGS Hitsquad since 2017697979773_DSCN2368(Custom).JPG.a1a25f5e430d9eebae93c5d652cbd4b9.JPG

 

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Airlines suck (all of them), pure and simple.  The only thing that I would do when I travel is to only travel with older clubs, and not my latest set, so if a club breaks, or the bag is lost I still have my current clubs at home.

Good luck to you as you try and find a sympathetic ear.  The only other thing that popped into my head is, did you have travel insurance?  With golf clubs costing about $2,000 a bag or more, I'd sure as heck put some insurance down on those babies.  That way, regardless of the lack of anything from the airlines you can replace the clubs that they destroyed.

And you can always hire a lawyer.  Usually a firmly worded letter from an attorney might elicit some rapid reaction from the legal department of an airline.  I wouldn't hold my breath, but what have you got to lose?


  • :ping-small: G400 Driver, 3 Fairway
  • :mizuno-small: Fli-Hi Utility Irons - 18° & 21°
  • :Hogan: Ft. Worth Hi Utility Iron - 24°
  • :callaway-small: Forged Razr X 6-A Wedge irons
  • :titelist-small: :vokey-small: SM7 54° & 58°
  • :ping-small: Sigma2 Tyne Putter
  • :918457628_PrecisionPro:NX7 Laser Rangefinder
  • Garmin Approach S20 GPS

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First question would be what type of case were your clubs in?  If it was a soft case or no case, then they are not responsible at all.  If you fly with clubs, you need to have a hard travel case.  


  • Driver: Taylormade M1
  • 4 wood:  Cobra X-Speed
  • 3 Hybrid: PXG 0317xf
  • 5 Hybrid: PXG 0317xf
  • Irons 6 - PW: PXG 0211
  • GW 49* SW 53* LW 57*: Yri Uri
  • Putter:  Big Oak Havana

Hail Southern and no place else!!  

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Nothing to add on the damages part but curious how they were put in the bag, they type of cover, etc. Could be good for others to learn.

 

When I traveled over the summer with bags, I took the heads off my driver and 3 wood and put a big towel around the top of my bag. 


Driver-  :taylormade-small:  2016 M2 12* Tensei Red Stiff

Wood(s)- :ping-small:  G400 5 Wood 17.5*/ 7 Wood 20.5* Alta CB Stiff

Irons-:mizuno-small:   JPX 900 Forged 7-GW NS Pro 950GH JPX MMC Fli-Hi 5-6 NS Pro 950GH

Wedges- :cleveland-small:   588 RTX 2.0  58*   RTX 4 64*

Putter-  :taylormade-small:  Spider Tour Black 

Instagram- @patrickleeleep

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Just came back from vacation to Costa Rica. Clubs arrived safely but 1 piece of baggage was missing. Glad it showed up 3 days later.

I used a soft travel case with some padding and removed the heads, stored them separately with the golf shoes. And used a lot of padding for the end of the shaft: towel, bubble wrap, paper, etc. And I also found one of those cardboard cyclinders that was a tad longer than the shaft which was perfect.


:callaway-small: GBB Epic 9* w/ Aldila Rogue MAX 65 S
:callaway-small: X2 Hot 3 Deep 14.5* w/ Aldila Tour Green 75 S
:taylormade-small: JetSpeed 5W 19* w/ Matrix Velox T 69 S OR :adams-small: Super LS 3H 19* w/ Kuro Kage Black S 80
:mizuno-small: JPX919 Forged 4-PW w/ Modus3 105 S
:titelist-small: Vokey SM7 50/08F, 54/14F & 58/08M w/ Modus3 115 Wedge
:EVNROLL: ER1 34" w/ SuperStroke Fatso 2.0
MfleKCg.jpg Pro / 9dZCgaF.jpgH2NO Lite Cart Bag / :Clicgear: 3.0 / :918457628_PrecisionPro: NX7 Pro LRF

My reviews: MLA Putter // Titleist SM7 // PING i500 // PuttOUT

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