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DaJoeyNJ

TaylorMade M2 Warranty is amazing! UPDATE

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My 2017 M2 irons faces were caving in again. This was the second set I have recieved from Taylormade. I returned them to my local Dicks Sporting Goods for some help. They contacted Taylormade and the remedy this time was replacement with M6's! I have to say I was very disappointed in the quality of the M2 irons, even though I really liked the clubs, but Taylormade really impressed me by standing behind their product.  In fact they made it more than right. 

Now should I keep these or trade in the M6 for P790'S 🤣🤣🤣

**UPDATE

So when I orginally brought in my M2 to Dicks to be warrantied, I talked to the pro about paying the difference to upgrade to the P790'S. Taylormade said yes and no upcharge. Well the clubs arrived as M6. No worries when I picked the M6 still happy. Manager spoke to me the next day and said I wasn't supposed to pick those up! When the M6 arrived he call Taylormade and they are sending out P790's now as they promised. I should get them today or tomorrow!

Edited by DaJoeyNJ
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That's amazing! I had two shafts snap above the grips on my 6 iron and sand wedge of my Ping i3 Blades about 8 years ago. I lived in Mesa, AZ at the time so I took them to the Ping factory and dropped then off for repair. They called a couple days later to pick them up. When I got there they reshafted all my irons and didn't charge me. Good companies treat you right.

Sent using the MyGolfSpy mobile app

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Yep, I caved in my M5 last week and TM are sending out a new one.

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Yep, I caved in my M5 last week and TM are sending out a new one.


That’s awesome!

The only thing my swing speed will cave in is a plastic milk jug


Sent from my iPhone using MyGolfSpy
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They always do this and give you the latest set that is closest to yours. Its great unless its something that redesigned. Had the RS1 and the sent M2, hated the M2s for 2 years before getting rid of them

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24 minutes ago, ole gray said:

 


That’s awesome!

The only thing my swing speed will cave in is a plastic milk jug emoji16.png


Sent from my iPhone using MyGolfSpy

 

Empty or full? 😉

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1 hour ago, MaxEntropy said:

Empty or full? 😉

Empty of course.... lol 😆

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That's great!  I had a similar experience years ago with a cleveland hi bore hybrid.  The face got a hole in it and about 4 weeks later, I had a brand new one with shaft and grip of my choice.  I didn't know enough about shafts at that point, so I simply went with a stock stiff shaft.  Oh well.  

Have not had issues with other brands so I cannot speak to customer service, but I'd imagine it's pretty strong for other companies as well because they'd really be losing a customer for life.  Even though that's probably not a huge blow to their bottom line, if enough people have that bad experience.....

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I have only ever had great experiences with Taylormade. Most of the time they let you keep the clubs if you send them pics while you wait for the replacements to come in. I have heard Callaway and PING are also top notch!

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UPDATE to the update 

Well Taylormade screwed up and I am not getting the P790'S, they instead sent me the P760's,!!!

Holy crap these are beautiful sexy little things. I will be doing a full review on them soon. 

20190524_175621.jpg

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13 hours ago, DaJoeyNJ said:

UPDATE to the update 

Well Taylormade screwed up and I am not getting the P790'S, they instead sent me the P760's,!!!

Holy crap these are beautiful sexy little things. I will be doing a full review on them soon. 

20190524_175621.jpg

So, it took about 12 days? They said I won't get the driver until the 31st, which I thought was a bit of a long time.

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14 hours ago, MattF said:

So, it took about 12 days? They said I won't get the driver until the 31st, which I thought was a bit of a long time.

All in all it took about 24 days but that is because they screwed up and they are custom length clubs

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I have the M2 set, 3 and 4 Hybird and 5-PW irons.  It looks like my 5, 6 and 7 irons are caving.  Does Taylormade replace the entire set of Irons, or only the 3 clubs that have issues? 

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I haven’t read all replies yet but I too purchased M2 irons in 2017, 12 months later my 5 iron was coming away from the shaft, upon taking it back to American Golf (UK) the store assistant noticed it had face cave before spotting the hosel issue, I’d never heard of face cave before. After checking other clubs 3 more had the same issue. 

Taylormade replaced the M2’s with M4’s straight away and I was happy. Until back in July when again the 5 iron was coming away again, I was very near the end of my warranty but they agreed to repair all the clubs by re-gluing the heads. Yesterday I was at my local range and after 1 swing of my PW I had to have the range closed and walk 125yds to retrieve the head off the range. 

As  I’m out of warranty now, and after an email to the UK head office they have offered me 2 options. 1. Repair my M4’s and extend my warranty by 12 months. 2. A new set of M6’s but no warranty. 

I’m not sure what to do tbh. 

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I haven’t read all replies yet but I too purchased M2 irons in 2017, 12 months later my 5 iron was coming away from the shaft, upon taking it back to American Golf (UK) the store assistant noticed it had face cave before spotting the hosel issue, I’d never heard of face cave before. After checking other clubs 3 more had the same issue. 
Taylormade replaced the M2’s with M4’s straight away and I was happy. Until back in July when again the 5 iron was coming away again, I was very near the end of my warranty but they agreed to repair all the clubs by re-gluing the heads. Yesterday I was at my local range and after 1 swing of my PW I had to have the range closed and walk 125yds to retrieve the head off the range. 
As  I’m out of warranty now, and after an email to the UK head office they have offered me 2 options. 1. Repair my M4’s and extend my warranty by 12 months. 2. A new set of M6’s but no warranty. 
I’m not sure what to do tbh. 

Get the M6. I had pretty good success fitting it this year and there are no more face slots. I really didn’t give M4 to any fast swingers because of the face caving issue. I don’t think that TM has had anywhere near the problems with M6 than the previous 2 irons.


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Just had a set of hardly used M2s r ejected for trade due to this issue...I didn't even know about it, but now that  its been pointed out, can see the start of the damage.

 

Anybody know the contact at Taylormade to start the swap out process?? Phone, email?

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