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cksurfdude

Ship Sticks .. A+ for customer service.

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Took a trip from NY to CO recently and used Ship Sticks to get two sets of clubs .. all packed into one big cardboard box (paid for the "XL" weight) .. door to door, house to hotel and back.

Clubs arrived at the scheduled time at the hotel and were held for us.

On the return trip, though, we hit a small snag ... after packing everything back up into the box and carting it up to the hotel concierge desk early on the day of our departure ... the next morning I received a call (from a live person, not a recording and not just an email) from Ship Sticks saying they had not picked up my box.

After confirming that I had the Fed Ex shipping label clearly taped on the outside of the box, and it was in the hands of hotel staff, the Ship Sticks rep took the initiative to call the hotel directly to review the issue.

As it turns, the following day I *again* got a call from Ship Sticks - still no pick up..... Again, they called the hotel directly.

The happy ending (😆) is that the clubs that were originally supposed to have gone out on a Thursday and been delivered home the following Tuesday .. and even after the two business days' delay in pick up .. were still delivered home on the original promised date!!

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*Addendum:

Just after I hit "Submit" on ^that post^ the phone rang - it's Ship Sticks! They told me the hotel, feeling guilty I guess, replaced my label with their own 2-Day Express label .. and that Ship Sticks is refunding my return trip payment!!

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On 7/23/2019 at 9:07 AM, cksurfdude said:

*Addendum:

Just after I hit "Submit" on ^that post^ the phone rang - it's Ship Sticks! They told me the hotel, feeling guilty I guess, replaced my label with their own 2-Day Express label .. and that Ship Sticks is refunding my return trip payment!!

Seems only fair, and the A+ should be for the hotel fixing for free their screwup.

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