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puttingpirate

Ecco and their s***** Customer Service.

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So, last year we’ve had a really wet winter so I’ve purchased Ecco Biom spiked shoes.
At ~230GBP they were quite expensive but I’ve head and read amazing things about Ecco I decided to give them a go.
As they were GoreTex they were meant to be waterproof, to my surprise, they weren’t.
 
I went back to my pro shop, they’ve sent them back, they were faulty apparently so I got a new pair. Great.
5/6 months down the line the spikes fall out. I replace them, they fall out again. And again.
As I have moved out of the area where my pro shop was - I contacted them and they suggested I contact Ecco directly. Did that, the Customer Service replied that they can’t help and have to deal with point of sale. They have a 2 year warranty so I wasn’t super bothered as I’d be back in my club before it expires.
 
For the meantime I bought another pair of Ecco Biom G3, as they didnt look as chunky as the older version, and overall I was happy with the comfort of the shoe (On top of the 10+ pairs of golf shoes I own already). In May of this year - spikes started to fall out. Replaced, they fall out again. I contacted the store I got them from, sent back, got a new pair.
 
Fast forward to last month, I visit my pro shop and leave them the broken Eccos. They sent them back and Ecco replies that they won’t change them under warranty as ’the spikes have fallen out and been work thus causing the problem with the threads and can’t be replaced under warranty’.
Really? Was I meant to take them off as soon as I noticed they’ve fallen out? Do I need to carry spare golf shoes?
Not to mention I clean my shoes after every round, and replace the spikes every 10-15 rounds.
 
Anyway, as it’s an expensive pair I went back to their customer services email - havent had a reply yet in over a week. And commented on their instagram politely about shoes breaking, and unfortunately they deleted the comment and not replied to any messages. 
So yeah, if you buy Ecco shoes - they’re pretty good, but don’t expect them to last.
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I am a shoe ho, and yes, I have two pair of Eccos. The first pair were the Freddy Couples style. I wear them at least twice a week and they are over 4 years old.....no probs. The 2nd pair is just 2 years old and I wear them at least once a month, they are the Bioms with cleats......no probs here either.

I guess you just got tagged by the golf gods....ugh


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I had two pair of Ecco work shoes that were 7 years old and had fallen apart; the soles legitimately disintegrated.

 

Each pair was replaced without question.

 

I’m sorry for your luck but I’d have your spouse or a friend call and inquire. Hopefully you catch a different CS rep.

 

 

And before anyone says “you cheap SOB, they were seven years old.”

 

I wore them for two years at a desk job and then they sat in my closet. They looked brand new and were just broken in.


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Alright, I'm not absolving Ecco here in anyway, but after one bad experience with their shoes, why did you go back for a second go? That just seems silly to me, especially for someone like yourself who has so many pairs to choose from and I'm sure has had better experience with other companies.

I understand the want to gripe about customer service. I've worked those jobs, I've answered these questions and made these calls. But this isn't smart consumerism on your end either.


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1 hour ago, Berg Ryman said:

Alright, I'm not absolving Ecco here in anyway, but after one bad experience with their shoes, why did you go back for a second go? That just seems silly to me, especially for someone like yourself who has so many pairs to choose from and I'm sure has had better experience with other companies.

I understand the want to gripe about customer service. I've worked those jobs, I've answered these questions and made these calls. But this isn't smart consumerism on your end either.

Comfort mostly. They’re a breeze to walk in. 

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3 hours ago, bens197 said:

I had two pair of Ecco work shoes that were 7 years old and had fallen apart; the soles legitimately disintegrated.

 

Each pair was replaced without question.

 

I’m sorry for your luck but I’d have your spouse or a friend call and inquire. Hopefully you catch a different CS rep.

 

 

And before anyone says “you cheap SOB, they were seven years old.”

 

I wore them for two years at a desk job and then they sat in my closet. They looked brand new and were just broken in.

Problem is, I can only go via the pro shop, and them returning the shoes to Ecco. Cant catch other CS rep.

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