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Kristjan

Warning: Linksoul

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Wanted to warn anyone planning to invest in Linksoul's apparel. Bought two of the Rambler long sleeve shirts while visiting states. Liked those quite a bit. Went the distance to order another two from their website and was amazed. But not in a good way. The size of these two was off compared to the others I had. These were considerably shorter and furthermore, one shirt was defectively put together. I wanted to warn others by posting a warning product review. Just to find out that Linksoul doesn't appreciate negative reviews. At first their response was that it takes some time for the web team to publish reviews. After three weeks of emails they just flat out said that they can (and seems that will) moderate the content per their preferences. If it happened to me, then it's reasonable to think it has happened to others. In fact, they have no reviews below 4 stars or saying something negative. At least for this specific product. So, long story short, don't believe their product ratings. Meanwhile I'll try to figure out my next steps about this. Sorry about my broken English, it's foreign language for me.

Edited by Kristjan
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I've had nothing but positive experiences with both Link Soul  products and customer service.

I ordered a 2 long sleeve zips that fit great.  Several weeks later I ordered some tshirts in the same size and they were too big.  I contacted customer service and they provided me with a return label.  I shipped the shirts back to them and they shipped new shirts back in a different size.

Perhaps you should have contacted their customer service and got a return or exchange before publicly bashing them?

But given that you signed up here just to post that information leads to me to believe that patience and following process isn't your style 

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:ping-small: G410 LST 9* LST VA Nemesys 65FIVE
:ping-small: G410 LST 14.5* VA Vylyn 75FIVE
:titelist-small: 818 H2 20* Tour AD DI 85X
:mizuno-small: MP20 HMB 4 Tour AD 95X
:mizuno-small: JPX 919 Tour 5-PW Oban CT 115 X(-)
:titelist-small: Vokey SM7 49F - 54S - 59D
Putter ?????
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@jlukes

The thing is returning was not really an option for me as I'm located in eastern Europe. It would have been too much of a hassle. This I also mentioned in my first letter to customer service. So all I had was a  possibility to warn others and that was taken away from me, kind of.

About patience, public bashing and signing up just now, I gave it three weeks for them to make it right. And I was unable to make myself heard on their website. So what were my options? Just let it go?

But I think you have lost the essence of my experience. Is this a transparent way of operating? Do you as a customer appreciate misleading information?

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19 minutes ago, jlukes said:

I've had nothing but positive experiences with both Link Soul  products and customer service.

I ordered a 2 long sleeve zips that fit great.  Several weeks later I ordered some tshirts in the same size and they were too big.  I contacted customer service and they provided me with a return label.  I shipped the shirts back to them and they shipped new shirts back in a different size.

Perhaps you should have contacted their customer service and got a return or exchange before publicly bashing them?

But given that you signed up here just to post that information leads to me to believe that patience and following process isn't your style 

I haven’t had to deal with customer service but I have never had any issues with their products. Knowing others who have used their products and have had positive feedback on customer service 

agree with you that op probably wasn’t the greatest customer to start with. Seems to be a trend on forums lately with new users signing up to bash someone or some company with their first and only post

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Driver: Titleist 917D3 9.5 with Graphite Design MAD Pro 65g S

Wood: Titleist 917F2 with UST Mamiya Helium 5F4

Hybrid: Titleist 816H1 21 with Atmos Blue 85 S

Irons: Titleist 718 AP3 4i, 718 CB 5-6, MB 7-9 with KBS $ Taper 125

Wedges: Vokey SM7 46/50/54/60 with DG s200

Putter: Scotty Caemeron Super Rat1

Ball: Titleist Prov1

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5 minutes ago, Kristjan said:

@jlukes

The thing is returning was not really an option for me as I'm located in eastern Europe. It would have been too much of a hassle. This I also mentioned in my first letter to customer service. So all I had was a  possibility to warn others and that was taken away from me, kind of.

About patience, public bashing and signing up just now, I gave it three weeks for them to make it right. And I was unable to make myself heard on their website. So what were my options? Just let it go?

But I think you have lost the essence of my experience. Is this a transparent way of operating? Do you as a customer appreciate misleading information?

If returning or exchanging isn't an option, I could never imagine buying anything online. 

Sizing isn't a Linksoul problem. I wear Small in adidas shirts, medium in Under Armour, small or medium in Nike depending on the cut. 

Don't even get me started on shoes as sizes can vary from product line to product line in the same brand. 

Therefore, I never buy anything clothing or shoe related online unless I know that I could easily return or exchange at no cost to me. 

You took a risk and it didn't work out. That's not their fault 

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In my :mizuno-small: BR-D4 Stand Bag

:ping-small: G410 LST 9* LST VA Nemesys 65FIVE
:ping-small: G410 LST 14.5* VA Vylyn 75FIVE
:titelist-small: 818 H2 20* Tour AD DI 85X
:mizuno-small: MP20 HMB 4 Tour AD 95X
:mizuno-small: JPX 919 Tour 5-PW Oban CT 115 X(-)
:titelist-small: Vokey SM7 49F - 54S - 59D
Putter ?????
:bridgestone-small: Tour B X
 
SuperSpeed Forum Tester
Initial Driver Speed on Provided Monitor: 109 MPH
 

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If you are okay with censoring honest experience descriptions, or for that matter censoring in general, then this post is probably not for you. I'm not taking it personally. But I guess some of us might not like to be fed only half-truths and falsely glorified information.

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3 minutes ago, jlukes said:

You took a risk and it didn't work out. That's not their fault 

So you're saying that basically the responsibility of product quality lies on customer? Inconsistent sizing isn't on manufacturer? And still, this is not the essence of it.

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7 minutes ago, Kristjan said:

So you're saying that basically the responsibility of product quality lies on customer? Inconsistent sizing isn't on manufacturer? And still, this is not the essence of it.

It is on the manufacturer. Which is why I said I'd never buy from anywhere online that didn't allow exchanges or returns based on where I lived. 

It's up to the consumer to understand who they're buying from. If the policy regarding international returns wasn't clear on their website, then you should have inquired with customer service prior to your purchase. 

You chose to roll the dice with no safety net 

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In my :mizuno-small: BR-D4 Stand Bag

:ping-small: G410 LST 9* LST VA Nemesys 65FIVE
:ping-small: G410 LST 14.5* VA Vylyn 75FIVE
:titelist-small: 818 H2 20* Tour AD DI 85X
:mizuno-small: MP20 HMB 4 Tour AD 95X
:mizuno-small: JPX 919 Tour 5-PW Oban CT 115 X(-)
:titelist-small: Vokey SM7 49F - 54S - 59D
Putter ?????
:bridgestone-small: Tour B X
 
SuperSpeed Forum Tester
Initial Driver Speed on Provided Monitor: 109 MPH
 

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57 minutes ago, Kristjan said:

@jlukes

The thing is returning was not really an option for me as I'm located in eastern Europe. It would have been too much of a hassle. This I also mentioned in my first letter to customer service. So all I had was a  possibility to warn others and that was taken away from me, kind of.

About patience, public bashing and signing up just now, I gave it three weeks for them to make it right. And I was unable to make myself heard on their website. So what were my options? Just let it go?

But I think you have lost the essence of my experience. Is this a transparent way of operating? Do you as a customer appreciate misleading information?

You provided a piece of the story. You don’t share any of your communication with them during that 3 week period and decided to come on here to bash them. In that 3 weeks you could have been a participating member here and sharing your experience along the way. Yes one option would be to let it go but you for whatever reason chose not to and want to bash a company knowing that conversation here will lead to hits on google searches.

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Driver: Titleist 917D3 9.5 with Graphite Design MAD Pro 65g S

Wood: Titleist 917F2 with UST Mamiya Helium 5F4

Hybrid: Titleist 816H1 21 with Atmos Blue 85 S

Irons: Titleist 718 AP3 4i, 718 CB 5-6, MB 7-9 with KBS $ Taper 125

Wedges: Vokey SM7 46/50/54/60 with DG s200

Putter: Scotty Caemeron Super Rat1

Ball: Titleist Prov1

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If I understand properly, you posted a review on the Linksoul website and they did not want to post your negative review.  Call me skeptical but I never trust reviews on the product's own website.  Just checked a golf club manufacturer and all reviews are five stars with nothing but glowing comments.  No product can be that good.

FYI, I own a number of their items and did have a problem once and it was resolved with a new quarter zip being sent.

 

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Wanted to warn anyone planning to invest in Linksoul's apparel. Bought two of the Rambler long sleeve shirts while visiting states. Liked those quite a bit. Went the distance to order another two from their website and was amazed. But not in a good way. The size of these two was off compared to the others I had. These were considerably shorter and furthermore, one shirt was defectively put together. I wanted to warn others by posting a warning product review. Just to find out that Linksoul doesn't appreciate negative reviews. At first their response was that it takes some time for the web team to publish reviews. After three weeks of emails they just flat out said that they can (and seems that will) moderate the content per their preferences. If it happened to me, then it's reasonable to think it has happened to others. In fact, they have no reviews below 4 stars or saying something negative. At least for this specific product. So, long story short, don't believe their product ratings. Meanwhile I'll try to figure out my next steps about this. Sorry about my broken English, it's foreign language for me.


So, did you return the product or do an exchange? Not sure that not allowing negative reviews would hinder my purchasing. I’d just call them, set-up a return or exchange and move-on. Yeah, if they wouldn’t let you return an unworn, tags still on, defective shirt, then I’d complain or post here.
Hell, I don’t even read the dang reviews!



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Driver: :honma: TR20 460, :Fuji: Ventus Black 70X

Fwy: :titelist-small: TS3, 15*, Veylix Rome 888 X

Hybrid: :callaway-small: X2 Hot Pro, 20*, :Fuji: Rombax 8D07HB TM27 X

Irons: :honma:TR20 Tour P 4/5, Tour V 6-10, Dynamic Gold X100

Wedges: Vega VW-06 50*/54*/58*, Dynamic Gold S400

Putter: :seemore-small: Platinum M5 HT Mallet, 36"

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22 minutes ago, PMookie said:


So, did you return the product or do an exchange? Not sure that not allowing negative reviews would hinder my purchasing. I’d just call them, set-up a return or exchange and move-on. Yeah, if they wouldn’t let you return an unworn, tags still on, defective shirt, then I’d complain or post here.
Hell, I don’t even read the dang reviews!



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Dude lives in Eastern Europe so its not free returns or exchanges all the way across the globe. 

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In my :mizuno-small: BR-D4 Stand Bag

:ping-small: G410 LST 9* LST VA Nemesys 65FIVE
:ping-small: G410 LST 14.5* VA Vylyn 75FIVE
:titelist-small: 818 H2 20* Tour AD DI 85X
:mizuno-small: MP20 HMB 4 Tour AD 95X
:mizuno-small: JPX 919 Tour 5-PW Oban CT 115 X(-)
:titelist-small: Vokey SM7 49F - 54S - 59D
Putter ?????
:bridgestone-small: Tour B X
 
SuperSpeed Forum Tester
Initial Driver Speed on Provided Monitor: 109 MPH
 

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Dude lives in Eastern Europe so its not free returns or exchanges all the way across the globe. 

  Yeah, wasn’t saying “free”, and doesn’t change my post to him..

 

Sent from my iPhone using Tapatalk Pro

 

 

 

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Driver: :honma: TR20 460, :Fuji: Ventus Black 70X

Fwy: :titelist-small: TS3, 15*, Veylix Rome 888 X

Hybrid: :callaway-small: X2 Hot Pro, 20*, :Fuji: Rombax 8D07HB TM27 X

Irons: :honma:TR20 Tour P 4/5, Tour V 6-10, Dynamic Gold X100

Wedges: Vega VW-06 50*/54*/58*, Dynamic Gold S400

Putter: :seemore-small: Platinum M5 HT Mallet, 36"

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Why is the OP being bashed? He is doing a review on the inconsistency of the product sizing and how the company moderates reviews.

 

We all applauded when MGS got Callaway to get its ball act together when they gave it a negative review because of bad manufacturing.

LinkSoul should get their act together as well. 

 

I am also overseas with limited local purchase options. I buy a lot of things online and irks me as well when there big inconsistencies in manufacturing for same model. It's called quality control.

Edited by xxio
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So, did you return the product or do an exchange? Not sure that not allowing negative reviews would hinder my purchasing. I’d just call them, set-up a return or exchange and move-on. Yeah, if they wouldn’t let you return an unworn, tags still on, defective shirt, then I’d complain or post here.
Hell, I don’t even read the dang reviews!



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Yup, I rarely read the canned reviews. I do respect the reviews from the posters on MGS & similar sites that I know don’t have an axe to grind or are shills for the supplier.


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Rick

 

 

Left Hand, 

Driver; Ping G410 Plus

5 Wood; Cally Steelhead 

5 Hybrid; Cally Steelhead

Irons; Ping G410 5-SW & Mizno 919 Hot Metal 5-SW

Putter; Waaay too many to list

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Being in Canada free returns are more likely from suppliers in Europe the the US.  I rely on reviews to help confirm details on the item being sold.  Do not want to waste my time or the suppliers.  If I believe the reviews are being edited I can no longer trust the supplier and will no longer purchase from them.  


Driver - Callaway Rogue Draw

Woods - Callaway Rogue 5 wood

Hybrid - Titleist TS2 21 degree

Irons - Taylormade P790 5-PW

Wedges - Ping Glide 2.0 52-56-60

Putter - Mizuno Black Carbon BC3

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As someone who has to deal with customers leaving false/misleading reviews online, I can sympathize with Linksoul wanting to ensure that reviews that are being left deal with the product/concern at hand. Given the posts in this thread, I'm not entirely sure reviews were being left in good faith. 


In my  :wilson_staff_small:  carry bag:
:wilson_staff_small:  D7 R flex 
:callaway-small:  GBB 3W (lofted to 4W)
:callaway-small: V-Series Heavenwood
:cobra-small: Baffler XL 5i-PW
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I wear a lot of Linksoul and I have to say they are nothing but quality products


In my bag:

Driver: :honma: TR20 460 9.5* Vizard TR20 60X

Wood: :mizuno-small: ST200 TS Dimana D+PLUS Limited Edition 70X

Hybrids: :mizuno-small: CLK 19* Tensei CK Pro Blue 80TX

Irons: :honma: TW 747 Rose Proto 4-PW Modus Tour 120X

Wedges: :honma: TW-W4 52*, 56*, and 60*Modus Tour 125 Wedge 

Putter: :seemore-small: Nashville Z1C 34"

 Ball: :bridgestone-small: Tour B X

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Posted (edited)

In this situation what options did the OP give them that would rectify the situation and what did they offer?

My initial guess is they didn't post the review in hopes that they could make it right before the negative review hit, however it doesn't sound like any solutions were given by either party.

Edited by Flip4000

Right Handed

Ping G410 LST 9 degree X flex ping tour shaft 75G

Ping G410 3 wood 14.5  X flex Evenflow black 85G

Taylormade Gapr low 19 degree X flex KBS hybrid 80G

Titleist 714 AP2 4-9 iron +.5 length 1 degree upright S flex kbs tour 120G

Vokey SM6 46  +.5 length 1 degree upright Dynamic gold S 300

Vokey SM5 50, 54,  +.5 length 1 degree upright S flex kbs tour 120G

Vokey SM5 58  +.5 length 1 degree upright S high rev 125G

Scotty cameron newport 2.6 34 length

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On 2/6/2020 at 1:58 PM, RickyBobby_PR said:

I haven’t had to deal with customer service but I have never had any issues with their products. Knowing others who have used their products and have had positive feedback on customer service 

agree with you that op probably wasn’t the greatest customer to start with. Seems to be a trend on forums lately with new users signing up to bash someone or some company with their first and only post

So expecting consistency in fit and quality manufacture isn't being a good customer?  I dont know about you but I expect both...and I also expect it reasonable for someone from customer service to respond to issues posted.  

I have been a huge fan of John Ashworth's designs over the years.  But I've noticed similar issues with fit.  Tough to depend upon internet purchases, and tougher to locate retail outlets.  Linksoul ought to be jumping through hoops to make the customer's experience a good one.  And we should not be criticizing a customer for expressing displeasure if he is anything less than satisfied.

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