Lee23 Posted February 16, 2020 Share Posted February 16, 2020 I have Oncore Avant 55 and OnCore Elixir golf balls in my golf bag for my round of golf today. I used the Abant 55 first and it cracked when I hit it with a 5 iron from the fairway! I then ised the OnCore Elixir to replace the cracked Avant and the same thing happened (it cracked) when I hit it with my 7 iron on the next hole! Has anyone experienced this? P.S. I had this experience before (cracked ball) and sent a photo to OnCore asking if I bought a bad batch of golf balls but I did not get a response. Quote Link to comment
PlaidJacket Posted February 17, 2020 Share Posted February 17, 2020 2 hours ago, Lee23 said: P.S. I had this experience before (cracked ball) and sent a photo to OnCore asking if I bought a bad batch of golf balls but I did not get a response. I've never had a ball crack. Any ball - any brand. But I wonder... why do you keep buying them? DawgDaddy and CarlH 2 Quote My Sun Mountain bag currently includes: 771CSI 5i - PW and PFC Micro Tour-c 52°, 56°, 60 wedges EXS 10.5*, 929-HS FW4 16.5* Willimette w/GolfPride Contour Link to comment
RickyBobby_PR Posted February 17, 2020 Share Posted February 17, 2020 Oncore imo is really good at customer service. Where/how did you reach out to them? I don’t recall seeing anyone have that issue and I’ve never had it. Where/how did you store them? Everything I’ve seen about any issues they e stood behind their product and have taken care of the customer bens197 1 Quote Driver: PXG 0811 X+ Proto w/UST Helium 5F4 Wood: TaylorMade M5 5W w/Accra TZ5 +1/2”, TaylorMade Sim 3W w/Aldila rogue white Hybrid: PXG Gen2 22* w/AD hybrid Irons: PXG Gen3 0311T w/Nippon modus 120 Wedges: TaylorMade MG2 50*, Tiger grind 56/60 Putter: Scotty Caemeron Super Rat1 Ball: Titleist Prov1 Link to comment
03trdblack Posted February 17, 2020 Share Posted February 17, 2020 I cracked an Elixir ball and posted it on Instagram. Never heard a peep from Oncore about it even though they were tagged. Quote My bag is a revolving door! Link to comment
CarlH Posted February 17, 2020 Share Posted February 17, 2020 Rather than posting on social media, wouldn't it be better to directly contact the manufacturer? That always seemed to work best for me. PlaidJacket 1 Quote Driver: Rogue ST Max (10.5* set at -1 and neutral) -- Mitsubishi Tensai Blue 55g R shaft Fairway: Rogue ST Max 3 wood (16.5*) and Heaven Wood (20*)-- Tensai Blue 55g R shaft Hybrids: Rogue ST Max 5H (23*)--Tensai Blue 55g R shaft Irons: Apex CF19 6-9, PW, AW -- KBS Tour Graphite TGI 70 shafts R +1/2 inch 3* upright Wedges: Edison 53* and 57* KBS PGI 80 Graphite +1/2 inch 2* upright Putter: L.A.B. DF 2.1 -- BGT Stability shaft Ball: Maxfli TourX...Golf Bag: Pioneer...Shoes: Hyperflex... Glove: Red Rooster Feather My Photography can be seen at Smugmug Link to comment
RickyBobby_PR Posted February 17, 2020 Share Posted February 17, 2020 24 minutes ago, CarlH said: Rather than posting on social media, wouldn't it be better to directly contact the manufacturer? That always seemed to work best for me. Especially a small company that probably didn’t have a dedicated social media person. bens197 1 Quote Driver: PXG 0811 X+ Proto w/UST Helium 5F4 Wood: TaylorMade M5 5W w/Accra TZ5 +1/2”, TaylorMade Sim 3W w/Aldila rogue white Hybrid: PXG Gen2 22* w/AD hybrid Irons: PXG Gen3 0311T w/Nippon modus 120 Wedges: TaylorMade MG2 50*, Tiger grind 56/60 Putter: Scotty Caemeron Super Rat1 Ball: Titleist Prov1 Link to comment
ottrad1 Posted February 18, 2020 Share Posted February 18, 2020 I've played the Elixir for 3 years now and have never seen the cracks in the photos on this thread. Cold, snow, rain, heat, desert. none of it. I really like the ball. Holds in the wind and spins well on the greens. Covers hold up well. I don't mind as much dumping them in the water hazards at 26/doz as I did with 'top tier' golfballs at 2-3 dollars per. I found the Oncore customer service accomodating (sent a free sleeve after I ordered yellow and they sent white). Just my experience. I hope they are doing well financially and have not changed factories or cut quality. Quote Link to comment
03trdblack Posted February 19, 2020 Share Posted February 19, 2020 On 2/16/2020 at 9:10 PM, CarlH said: Rather than posting on social media, wouldn't it be better to directly contact the manufacturer? That always seemed to work best for me. Honestly nowadays the customer service channel is a dead end black hole and the social media channel gets all the attention since it's right out in front of the world. Customer service emails can be ignored and no one is aware except for the person who sent it. HardcoreLooper and silver & black 2 Quote My bag is a revolving door! Link to comment
HardcoreLooper Posted February 19, 2020 Share Posted February 19, 2020 54 minutes ago, 03trdblack said: Honestly nowadays the customer service channel is a dead end black hole and the social media channel gets all the attention since it's right out in front of the world. Customer service emails can be ignored and no one is aware except for the person who sent it. Yeah, it's a legitimate channel for customer service now. I prefer using Twitter or Facebook over Instagram, but if you have a company and you're going to use a social media site, you need to keep up with your account. silver & black 1 Quote What's in the bag: Driver - F8 - Aldila NV Blue 60 ( S ) 3 Wood (13.5*) - 980F 4 Wood (18*) - F8 - Aldila NV Blue 60 ( S ) 3 Hybrid (19*) - RBZ 4i - PW - D7 Forged - Recoil 760 ( S ) 52* - CBX 58* - CBX Full Face 2 Putter - Craz-e Bag - 2.5 (Blue) Ball - AVX Instagram - @hardcorelooper Twitter - @meovino Facebook - mike.eovino Link to comment
SmoothG Posted February 21, 2020 Share Posted February 21, 2020 I use the Elixr exclusively and I have not seen this issue. Obviously there is a defect in the balls you received. I've used the contact form on their website several times and every time they have gotten back to me in a couple hours. Quote PXG 0211 10.5* Callaway Mavrik 21* 7W Taylormade RSi1 5 Iron Taylormade RSi2 6-PW Taylormade PSI 50* Callaway Jaws 54* C Grind Wilson Staff Infinite Southside Maxfli Tour Link to comment
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