My ordeal w/ Srixon and Golfballs.com

[ballplayer002003 1,446]

My stash of Bridgestone Tour BXS balls has been dwindling so I decided it was time to purchase more balls.  For the past few seasons, I have bought balls from Golfballs.com and have been very pleased with both the pricing and printing that they do.  I have noticed in recent forums that a lot of people liked the Srixon Z star ball so I decided to give them a shot, plus they had a buy 2 get 1 free with free printing.  After going back and forth, I decided on the Srixon Z star XV, placed the order and got the shipment within about five days...and that included the printing. 

I usually get my old baseball number(00) and a thick arrow.  This order I decided to do the baseball number and a small arrow <--00--> as I knew they already have a decent alignment line put on by Srixon.  In my researching the Z Stars, I noticed how they have spin skin so I wanted to feel it and look at the new print job.  I pulled the first ball out and noticed a blemish with the printing.  This is not the quality print job that I have become accustomed to with Golfballs.com, so I checked a few more.  I noticed a few more balls with lower quality printing (lines are crooked or gone over a few times and the ink bled).  I am now checking all three dozen balls.  As I am doing this I notice that I can see seem lines on about eight balls and a few others having what looked like pitting issues,  I have never seen this before on any ball that I have ever played.  My excitement to try these new golf balls quickly turned into buyers remorse.  Why did I switch, I like the BXS.  

I decided to reach out to both Srixon and Golfballs.com.  I first emailed Srixon.  I heard back from them within two business days.  They asked for pictures so they could inspect my claim of pitting and seam issues.  I happily obliged, I sent them two or three pictures of a few of the balls and we sent a few emails back and forth.  Long story short, Srixon apologized and said they would send out replacement balls and that they would want the blemished balls back to further inspect them.  Srixon told me that the visible seam is no issue as this is due to having the thinnest cover in golf.  They assured me that this would not affect performance and for me to keep them.  

Golfballs.com is basically the same situation, however when I sent them pictures I did not hear anything back from them.  I checked my email for a few days but nothing.  Fast forward to today.  I open my front door to go outside and look down and there is a package from Srixon.  I open it up and there is 2 dozen brand new Z Stars XV balls.  They got here fast and I was very pleased at how they handled this situation.  Honestly, I did not expect anyone to even respond to my initial dissatisfied email.  About an hour went by and my dogs started barking as if someone was at my door.  I got up to look and sure enough ANOTHER package.  This one was from Golfballs.com.  This shocked me to say the least, simply because I had not heard from them.  I opened this package and BOOM, 3 dozen balls WITH the baseball number and arrows.  These looked clean and crisp. 

I have to say, both companies have done right by me.  There were quality control issues that both companies did their best to rectify.  I would like to take this opportunity to tell you how pleased I am with Golfballs.com and with Srixon.  I will continue to buy my golf balls from Golfballs.com and in the two rounds I have used the Srixon I have to say it is a GREAT feeling ball.  It does everything I want it to do while giving me a soft feel off the putter.  They have hit a homerun with the Z Star XV. 

[ParFore74x 1,584]

That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

[Dr Strangelove 285]

Those were new balls?  Glad to hear both companies took care of the issue.

[russtopherb 9,812]

While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

[Nolan220 2,046]

in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

[ballplayer002003 1,446]

2 hours ago, Dr Strangelove said:

Those were new balls?  Glad to hear both companies took care of the issue.

Brand new

[ballplayer002003 1,446]

2 hours ago, ParFore74x said:

That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

[ballplayer002003 1,446]

1 hour ago, russtopherb said:

While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

I agree, initially I felt as if Srixon was thinking I was just trying to get free stuff.  After I sent them the pictures the feeling changed.  I have never tried to get anything for free, I just want what I work hard to pay for to be of the quality I have come to expect with buying premium balls.  Needless to say, I could not be happier with both Golfballs.com and Srixon.

[ballplayer002003 1,446]

1 hour ago, Nolan220 said:

in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

[Nolan220 2,046]

Just now, ballplayer002003 said:

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

[ballplayer002003 1,446]

1 minute ago, Nolan220 said:

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

[Nolan220 2,046]

1 minute ago, ballplayer002003 said:

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

[ballplayer002003 1,446]

1 minute ago, Nolan220 said:

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

Great to hear!  How do you like the Maxfli tours? 

[Nolan220 2,046]

7 minutes ago, ballplayer002003 said:

Great to hear!  How do you like the Maxfli tours? 

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

[ballplayer002003 1,446]

6 minutes ago, Nolan220 said:

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

I have read good things about them here on the site.  I also saw Mark Crossfield said the Srixon Q Star Tour was probably the best pound for pound ball you can get.  Now, he was wearing a Srixon hat in the video but maybe something to look at.  I really like these Z Star XV's.  I will play them for the rest of the season and go from there. 

[AceBino 56]

Nice to see good customer service out there.  

[ParFore74x 1,584]

On 7/29/2020 at 9:27 AM, ballplayer002003 said:

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

I agree with that 100%. I feel that great customer service is so rare that it almost catches me off guard when it does happen. Best way to lure me back as a return customer is great service. 

[DiscipleofPenick 4,216]

This is awesome, another reason I'm glad to switch to Srixon gear.

Take Dead Aim

[808nation 1,790]

Great story, I'm glad they made it right for you and hopefully they'll check for quality control issues [emoji41][emoji106]

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[josmi15 1,761]

Great read. I’m glad they took the time to make it right.


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