Jump to content

My ordeal w/ Srixon and Golfballs.com


Recommended Posts

That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

:mizuno-small: ST-Z w/ Project X HZRDUS Smoke Black RDX 6.0 60g

:titleist-small: TS2 3W w/ Project HZRDUS Smoke Black 6.0 70g

:mizuno-small: JPX 921 HM 4-GW w/ Project X LZ 5.5 115g

:mizuno-small: T22 54° SW w/ TT DG S400

:callaway-small:  MD3 60° LW 

:ping-small: Anser 2

 

Link to comment
Share on other sites

Those were new balls?  Glad to hear both companies took care of the issue.

:ping-small:G410 Plus driver,:callaway-small:Diablo 3W, :cobra-small: F6 Baffler
:callaway-small:XR 4, 5 hybrids
:titleist-small:AP1 716 irons
:ping-small:Glide 2.0 Stealth 54/15, Zing Lob wedges
:ping-small:Sigma G CRAZ-E putter

Link to comment
Share on other sites

While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

  • Like 4

In my  :wilson_staff_small:  carry bag:
:callaway-small: Mavrik Max 10.5* R Flex Evenflow RipTide
:cleveland-small: Hy-Wood
:cleveland-small: Launcher 5h
:wilson_staff_small: D200 6i-PW
:cleveland-small: CBX 54* & 58*
:cleveland-small: #10
:bridgestone-small: e12 Contact
 

Link to comment
Share on other sites

in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

  • Like 3

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

Link to comment
Share on other sites

2 hours ago, Dr Strangelove said:

Those were new balls?  Glad to hear both companies took care of the issue.

Brand new

  • Like 1

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

2 hours ago, ParFore74x said:

That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

  • Like 3

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

1 hour ago, russtopherb said:

While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

I agree, initially I felt as if Srixon was thinking I was just trying to get free stuff.  After I sent them the pictures the feeling changed.  I have never tried to get anything for free, I just want what I work hard to pay for to be of the quality I have come to expect with buying premium balls.  Needless to say, I could not be happier with both Golfballs.com and Srixon.

  • Like 2

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

1 hour ago, Nolan220 said:

in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

  • Like 1

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

Just now, ballplayer002003 said:

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

  • Like 1

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

Link to comment
Share on other sites

1 minute ago, Nolan220 said:

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

  • Like 1

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

1 minute ago, ballplayer002003 said:

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

  • Like 1

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

Link to comment
Share on other sites

1 minute ago, Nolan220 said:

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

Great to hear!  How do you like the Maxfli tours? 

  • Like 1

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

7 minutes ago, ballplayer002003 said:

Great to hear!  How do you like the Maxfli tours? 

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

  • Like 1

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

Link to comment
Share on other sites

6 minutes ago, Nolan220 said:

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

I have read good things about them here on the site.  I also saw Mark Crossfield said the Srixon Q Star Tour was probably the best pound for pound ball you can get.  Now, he was wearing a Srixon hat in the video but maybe something to look at.  I really like these Z Star XV's.  I will play them for the rest of the season and go from there. 

  • Like 2

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: :callaway-small:  Apex w/Kuro Kage stiff

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Del Mar 34"

Link to comment
Share on other sites

Nice to see good customer service out there.  

  • Like 2

Driver:  :callaway-small: XR16 10.5* (set to 9.5*), MRC KuroKage TiNi Black, S-flex

3 wood:  :ping-small: G410, Alta 65 S-flex

Hybrids:  :ping-small: G400 19* & 22*, Alta CB 70 S-flex

Irons:  :mizuno-small: JPX-900 5-GW, Proj X LZ 6.0

Wedges:  :titelist-small: SM7, 54*/S; :callaway-small: MD4, 58*/S

Putter:  :odyssey-small: White Hot Pro Black 2.0 #1

Link to comment
Share on other sites

On 7/29/2020 at 9:27 AM, ballplayer002003 said:

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

I agree with that 100%. I feel that great customer service is so rare that it almost catches me off guard when it does happen. Best way to lure me back as a return customer is great service. 

  • Like 1

:mizuno-small: ST-Z w/ Project X HZRDUS Smoke Black RDX 6.0 60g

:titleist-small: TS2 3W w/ Project HZRDUS Smoke Black 6.0 70g

:mizuno-small: JPX 921 HM 4-GW w/ Project X LZ 5.5 115g

:mizuno-small: T22 54° SW w/ TT DG S400

:callaway-small:  MD3 60° LW 

:ping-small: Anser 2

 

Link to comment
Share on other sites

This is awesome, another reason I'm glad to switch to Srixon gear.

Take Dead Aim

  • Like 1

Take Dead Aim

Driver: PXG 0211 10.5* 

Fairway: Titleist 917 F3 15*

Hybrid: Adams Idea Pro Boxer Gold 18*

Irons: Titleist 714CB 4-PW

Wedges: Vokey SM5 & SM6 50/54/58

Putter: SeeMore X2 Costa del Mar

Ball: Srixon Z-Star

Link to comment
Share on other sites

Great story, I'm glad they made it right for you and hopefully they'll check for quality control issues [emoji41][emoji106]

Sent from MyGolfSpy mobile

  • Like 1

WITB:

 

Driver:   :taylormade-small: Sim2 Max w/ Fujikura Motore X F3 shaft

FW Wood:   :cobra-small:  F9 wood 14.5* 

Hybrids:  :taylormade-small: Sim2 Max 3 Hybrid & :nike-small: Vapor Flex 4 hybrid  

Irons:  :srixon-small: Z565 - 7 thru PW & ZU85 - 5 thru 6 with Recoil ZT9 F4 shafts                                            

Wedges:   :cleveland-small: RTX4 52*, 56*, 60* 

Putter:  Scotty Cameron M2 Newport

Ball:  :Snell: Black & :titelist-small: Pro V1

Bag: 2018 MyGolfSpy stand Bag & 2021 Greenside Golf stand bag

 

 

Link to comment
Share on other sites

Great read. I’m glad they took the time to make it right.


Sent from my iPhone using MyGolfSpy

  • Like 1

Titleist 917D2 10.5

Ben Hogan GS53 3 Wood

Cobra Fly-Z Hybrid 18.5

Titleist 816 H1 23

PING G30 5-PW

Cleveland RTX 3.0 50/10 V-MG

Cleveland RTX 3.0 54/14  V-FG

Cleveland RTX 3.0 58/12 V -FG

EVNROLL ER-3

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...