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My ordeal w/ Srixon and Golfballs.com


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That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

:titleist-small: TSi3 10° w/ Mitsubishi Tensei 1K Black 65g

:titleist-small: TS2 15° 3W w/ Project X HZRDUS Smoke Black 6.0 70g

:titleist-small: 818 H1 21° Hybrid w/ Mitsubishi Tensei CK Blue 70g

:mizuno-small: MP-18 MMC 2 iron w/ KBS Tour C-Taper S 120g

:mizuno-small: JPX 921 HM 5-GW w/ Project X LZ 5.5 115g

:Sub70: JB Forged 54° SW & 58° LW w/ Project X LZ 6.0 120g

:EVNROLL: EV5.3 Black

 

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While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

In my  :wilson_staff_small:  carry bag:
:mizuno-small: ST-X 10.5* Kai'li Blue R Flex
:mizuno-small: ST-Z 15* Kai/li Blue R Flex
:mizuno-small: ST-Z 4h Linq Blue R Flex
:cleveland-small: Launcher 5h
:cleveland-small: Launcher CBX 6i-PW
:cleveland-small: CBX 54* & 58*
:cleveland-small: Huntington Beach #10
:bridgestone-small: e12 Contact
CURRENTLY TESTING - Mizuno Long Game

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in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

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2 hours ago, Dr Strangelove said:

Those were new balls?  Glad to hear both companies took care of the issue.

Brand new

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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2 hours ago, ParFore74x said:

That is awesome that both companies took care of you so well. Great customer service can do wonders for a company.

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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1 hour ago, russtopherb said:

While it's disappointing to read about your initial experience, I'm really glad to see that both companies did their absolute best to make things right. The internet is filled with complaints and negativity (sometimes unwarranted or barely veiled efforts to get free stuff). It's really nice to read about companies who stepped up and left a positive experience. 

I agree, initially I felt as if Srixon was thinking I was just trying to get free stuff.  After I sent them the pictures the feeling changed.  I have never tried to get anything for free, I just want what I work hard to pay for to be of the quality I have come to expect with buying premium balls.  Needless to say, I could not be happier with both Golfballs.com and Srixon.

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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1 hour ago, Nolan220 said:

in the Align XL golf ball review we are seeing some of the same issues with the print and alignment but the balls I got didn't have any blemishes or cracks but I know the one member used srixon and I believe the alignment print was off. 

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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Just now, ballplayer002003 said:

The past two years I have bought Bridgestones with a much thicker alignment arrow and in both years, no issues whatsoever.  I don't know if it's just with Srixon balls or if it was the thin arrow.  Regardless, they fixed this issue and was amazed that they sent me three dozen more.  I would have thought if I had say 6 balls that were "off", I would get 6 more balls.  They went above and beyond.  It's interesting to hear though about the testing of them and the problems. 

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

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1 minute ago, Nolan220 said:

Yeah the company seems great with the customer service part, I think they had issues with a supplier for their ink due to the covid-19 situation so not sure if that has anything to do with it but its really cool they fixed the issue quickly

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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1 minute ago, ballplayer002003 said:

It really was.  I work at a golf course in the summer and can get a lot of equipment at cost (balls included), however I will continue to buy from Golfballs.com and will recommend them to anyone.  I will do the same with Srixon.  In my email to Srixon I stated that I am looking for a ball to game and that I currently use the Bridgestone BXS, after this, I really believe I may have found a winner.  I am loving how the ball feels and plays and now I know the customer service is on point as well.  To be fair to Bridgestone, I never had an issue with any of their balls to begin with. 

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

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1 minute ago, Nolan220 said:

Thats great I have a ton of Maxfli tour x and bridgeston RX balls left but will try srixon I keep hearing great things about them .. also I will most likely use golfball.com too I like the align XL feature

Great to hear!  How do you like the Maxfli tours? 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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7 minutes ago, ballplayer002003 said:

Great to hear!  How do you like the Maxfli tours? 

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

:cobra-small: Speedzone Driver Tensei AV Blue or  :ping-small: G400 SFT 10. KBS TD 50 Category 3 shaft 

:cobra-small: King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 

:cobra-small: F9 SpeedBack Black Grey Fairway 5 Wood   :Fuji: ATMOS Tour Spec Blue 7 shaft

:titelist-small: T300 4i-GW - Tensei AV Blue AM2 Regular Flex  or :mizuno-small: JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite 

:ping-small:   Glide 2.0 SS Wedges 54 & 58 

:taylormade-small: TP Red White Ardmore Putter - BGT Stability Tour Black shaft 

:918457628_PrecisionPro:Precision Pro NX7 range finder 

:cobra-small: Ultralight Cart Bag 

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6 minutes ago, Nolan220 said:

I really like them for the price was getting them buy one get one at Dicks sporting goods during the spring summer so I stocked up and been happy with them 

I have read good things about them here on the site.  I also saw Mark Crossfield said the Srixon Q Star Tour was probably the best pound for pound ball you can get.  Now, he was wearing a Srixon hat in the video but maybe something to look at.  I really like these Z Star XV's.  I will play them for the rest of the season and go from there. 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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Nice to see good customer service out there.  

Driver:  :callaway-small: XR16 10.5* (set to 9.5*), MRC KuroKage TiNi Black, S-flex

3 wood:  :ping-small: G410, Alta 65 S-flex

Hybrids:  :ping-small: G400 19* & 22*, Alta CB 70 S-flex

Irons:  :mizuno-small: JPX-900 5-GW, Proj X LZ 6.0

Wedges:  :titelist-small: SM7, 54*/S; :callaway-small: MD4, 58*/S

Putter:  :odyssey-small: White Hot Pro Black 2.0 #1

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On 7/29/2020 at 9:27 AM, ballplayer002003 said:

I feel that good customer service is becoming a lost art in todays world.  I used to own a retail sporting goods store and I prided myself on making sure we had GREAT customer service.  The old saying goes, if you treat someone great, they will tell one person. If you treat them poorly, they will tell 20 people. 

I agree with that 100%. I feel that great customer service is so rare that it almost catches me off guard when it does happen. Best way to lure me back as a return customer is great service. 

:titleist-small: TSi3 10° w/ Mitsubishi Tensei 1K Black 65g

:titleist-small: TS2 15° 3W w/ Project X HZRDUS Smoke Black 6.0 70g

:titleist-small: 818 H1 21° Hybrid w/ Mitsubishi Tensei CK Blue 70g

:mizuno-small: MP-18 MMC 2 iron w/ KBS Tour C-Taper S 120g

:mizuno-small: JPX 921 HM 5-GW w/ Project X LZ 5.5 115g

:Sub70: JB Forged 54° SW & 58° LW w/ Project X LZ 6.0 120g

:EVNROLL: EV5.3 Black

 

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This is awesome, another reason I'm glad to switch to Srixon gear.

Take Dead Aim

Take Dead Aim

Driver: PXG 0211 10.5* 

Fairway: Titleist 917 F3 15*

Hybrid: Adams Idea Pro Boxer Gold 18*

Irons: MacGregor MT-86 Pro

Wedges: Vokey 50/54/58

Putter: SeeMore X2 Costa del Mar

Ball: Srixon Z-Star

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Great story, I'm glad they made it right for you and hopefully they'll check for quality control issues

Sent from MyGolfSpy mobile

WITB:

 

Driver:   :taylormade-small: Sim2 Max w/ Fujikura Motore X F3 shaft

FW Wood:   :cobra-small:  F9 wood 14.5* 

Hybrids:  :taylormade-small: Sim2 Max 3 Hybrid & :nike-small: Vapor Flex 4 hybrid  

Irons:  :srixon-small: Z565 - 7 thru PW & ZU85 - 5 thru 6 with Recoil ZT9 F4 shafts                                            

Wedges:   :cleveland-small: RTX4 52*, 56*, 60* 

Putter:  Scotty Cameron M2 Newport

Ball:  :Snell: Black & :titelist-small: Pro V1

Bag: 2018 MyGolfSpy stand Bag & 2021 Greenside Golf stand bag

 

 

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Great read. I’m glad they took the time to make it right.


Sent from my iPhone using MyGolfSpy

Titleist 917D2 10.5

Ben Hogan GS53 3 Wood

PING G425 MAX 5 Wood

Cleveland UHX Launcher 3 Iron

PING G30 5-PW

Cleveland RTX 3.0 50/10 V-MG

Cleveland RTX 3.0 54/14  V-FG

Cleveland RTX 3.0 58/12 V -FG

EVNROLL ER-3

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I have been playing the Srixon Z-STAR's for 2 years now. Love both the regular and XV.. I am glad both Companies took care of you.. The Srixon ranks right there with the Pro V and playing them you'll know why..

Sent from my SM-G900V using MyGolfSpy mobile app

Dave-

Follow me on twitter @GolfCrazyWA and on Instagram @GolfcrazyWA

 

 WITB:

Cobra Ultralite Cart Bag 

Titleist TSR3 Hzrdus Black 65g shaft

Cobra F8+ 3wd Hzrdus Red 65g shaft

Cobra 3 hybrid Rogue Pro 75g Shaft

Cobra 4 hybrid Rogue Pro 75g Shaft

Cobra F8 irons 5-GW KBS tour 90 stiff shafts

Cobra King Black Wedge 54* 

Cleveland RTX Zipcore Wedge 58*

Snake Eyes Viper Putter.

Ball: Taylormade TP-5X

 

 

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16 hours ago, ParFore74x said:

I agree with that 100%. I feel that great customer service is so rare that it almost catches me off guard when it does happen. Best way to lure me back as a return customer is great service. 

I couldn't have said that any better, when we do get customer service, it often times comes as a surprise.  That's sad nowadays.  With so much competition with everything, it will be customer service that keeps me as a customer, not the product, especially in the golf world.  I could easily keep using Bridgestone or Titleist or Taylor Made or Snell etc.  They all make great products. 

   Driver:  :callaway-small: Epic Flash Sub Zero Hzdrs Smoke x flex 70g

3 Wood:  :titelist-small: 917 w/ Diamana Whiteboard stiff

5 Wood : :callaway-small: Epic Flash 18* Hzdrs Smoke stiff

4 Hybrid: image.png.cf6ab25979c6727ff31e6cc6f719636c.png TSi3 Hzdrs Smoke X flex

     Irons:  :callaway-small: 5-7  Apex forged 19 w/ Modus 120 X

                         9-A Apex Pro 19 w/ Modus 120 X

Wedges:  :callaway-small: MD5 52&56 Jaws Dynamic Gold wedge flex

    Putter: :titelist-small: Scotty Cameron Phantom 5.5 34"

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Good Companies have great Customer Service


Sent from my iPhone using MyGolfSpy

Rick

 

 

Left Hand, 

Driver; PXG 0311XF Cypher 50 gr Senior  
5 wood; Ping 425, Senior Shaft 55 gr       
7 wood; Ping 425, Senior Shaft 55 gr      
5 hybrid; Cally Steelhead, Hazardous R2     
Irons; Mizuno JPX 923HM 7-GW Recoil 460 F2
Wedges; Titleist S9 54*, Mizuno SW 56*

Putter; Waaay too many to list

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FWIW, I just had a similar issue Srixon helped me out with. I made a separate post, this company needs more praise.

 

Take Dead Aim

 

 

 

 

Take Dead Aim

Driver: PXG 0211 10.5* 

Fairway: Titleist 917 F3 15*

Hybrid: Adams Idea Pro Boxer Gold 18*

Irons: MacGregor MT-86 Pro

Wedges: Vokey 50/54/58

Putter: SeeMore X2 Costa del Mar

Ball: Srixon Z-Star

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