Turn around time on orders at Ping

[txgolfjunkie]

17 hours ago, fixyurdivot said:

It must be a real PITA trying to run a manufacturing facility and supply chain during C19.  Not that it's a walk in the park to start with but, add in workforce loss, new safety protocols, supply chain and shipping disruptions.... well, it's enough to make this guy glad to be retired .  On the positive side, at least they are still in business and getting new products launched and orders out...albeit slowly.

For me, it would put my mind at ease if there was better/easier order tracking for Ping. If I want to know the status of my order, I have to contact the retailer, who then contacts Ping, who then has to reach back out to me with a rough estimate for shipping times. I don't know why I can't just track my order online like on most other websites. People are ok with delays as long as there is an end date for the delay, but could you at least make it easy for the customer to know that date? 

[fixyurdivot]

11 minutes ago, txgolfjunkie said:

For me, it would put my mind at ease if there was better/easier order tracking for Ping. If I want to know the status of my order, I have to contact the retailer, who then contacts Ping, who then has to reach back out to me with a rough estimate for shipping times. I don't know why I can't just track my order online like on most other websites. People are ok with delays as long as there is an end date for the delay, but could you at least make it easy for the customer to know that date? 

Agree.  That seems old school given the current standard in on-line purchasing.

[JohnSmalls]

28 minutes ago, txgolfjunkie said:

For me, it would put my mind at ease if there was better/easier order tracking for Ping. If I want to know the status of my order, I have to contact the retailer, who then contacts Ping, who then has to reach back out to me with a rough estimate for shipping times. I don't know why I can't just track my order online like on most other websites. People are ok with delays as long as there is an end date for the delay, but could you at least make it easy for the customer to know that date? 

Contact your retailer and get the order number from them.  You can then use that with Ping Customer Service so you don't have to continue going through the retailer as mediator.  A bit of a pain but it worked for me.

[tony@CIC]

19 hours ago, BKordon said:

For what this is worth, supply chain challenges are not isolated to a single industry. We have to purchase spirits from our state controlled distributor and they are running at about 20-25% out of stocks on warehoused items. Big brands, Bacardi, Crown Royal, Smirnoff, ETC. Times between shipments are running in the 45-60 day time frame and due to this, those of us who are paying attention are buying inventory accordingly, which in turn adds to the overall shortages. I'm glad I have the space to mostly order accordingly to what our customers look for. Specialty items are a different animal, but the issues are widespread. I expect supply chain issues to not be fully corrected for another year, based on what I'm seeing. Patience, they tell me.....

Hmmm shipping delays for golf and booze. Anyone see the correlation 

[MarkCPA]

I ordered a set of 425 irons back on 2/21/21 via my fitter.    The irons are standard length and lie.    All I'm having done is changing the shaft.    Now, here we are five weeks later and there's no sign of my irons.     Anyone here seeing similar time passing by on a really routine, no adjustment order?    I feel kind of weird having my new, undelivered irons down in my signature.      

Edited March 31, 2021 by MarkCPA

[RickyBobby_PR]

I’ve heard g425 irons are running about 8 weeks. Driver is 5-6

[sixcat]

Although I haven't placed the order yet, I have been working with the PGA Professional at my home club getting fit for i210 irons, G425 MAX driver and Glide 3.0 wedges for the past 3 weeks.  We are scheduled to finish everything up Monday and place the order.  The Ping rep that services our area has been great to work with.  He has been honest and upfront from the outset.  He has been telling us, Ping has double the sales of this time last year, which was their best year on record.  Turnaround is averaging approximately 10 to 12 weeks.

To be honest, your fitter should already know this and passed that information along to you.

[GolfSpy_APH]

38 minutes ago, MarkCPA said:

I ordered a set of 425 irons back on 2/21/21 via my fitter.    The irons are standard length and lie.    All I'm having done is changing the shaft.    Now, here we are five weeks later and there's no sign of my irons.     Anyone here seeing similar time passing by on a really routine, no adjustment order?    I feel kind of weird having my new, undelivered irons down in my signature.      

I know they have been packed busy and wait times are quite long. Even when I had mine sent to get the loft and lie done a few years back it took nearly 8 weeks to get them back. That was even in the off season, so hopefully yours will be arriving sometime soon. However as they have said above I could imagine it taking a bit longer with them being as busy as they are. 

[MarkCPA]

Thanks for the info and feedback everybody!   Looks like the Srixon 585s will be in the bag for a few more weeks then.   

[MarkCPA]

The irons arrived today, so it was just shy of six weeks from order to delivery.  

[sixcat]

7 minutes ago, MarkCPA said:

The irons arrived today, so it was just shy of six weeks from order to delivery.  

That gives me hope for the order I'm placing Monday!

[pouetvl]

called my fitter Wednesday march 31st he said they were due to be delivered the same day, he said they were gonna call me to pick them up and still no news so far ( I think he said that to shut me up more than anything but are due this week or next week) I asked also for my friend and he was supposed to get them April 15th.

I ordered them on February 19th but the guy probably entered the order at ping on 22th, my friend was 25th. around 6-7 week to receive them...

[RickyBobby_PR]

18 minutes ago, pouetvl said:

called my fitter Wednesday march 31st he said they were due to be delivered the same day, he said they were gonna call me to pick them up and still no news so far ( I think he said that to shut me up more than anything but are due this week or next week) I asked also for my friend and he was supposed to get them April 15th.

I ordered them on February 19th but the guy probably entered the order at ping on 22th, my friend was 25th. around 6-7 week to receive them...

I saw a pic on wrx. Ping is saying 8 weeks for g425 irons. 10-12 weeks for i210.

The entire g425 line is on the 8 weeks projection.

[Golfspy_CG2]

1 hour ago, RickyBobby_PR said:

I saw a pic on wrx. Ping is saying 8 weeks for g425 irons. 10-12 weeks for i210.

The entire g425 line is on the 8 weeks projection.

We received a 425 driver for a customer in less than 2 weeks.  It came in earlier this week. 

[RickyBobby_PR]

8 minutes ago, Golfspy_CG2 said:

We received a 425 driver for a customer in less than 2 weeks.  It came in earlier this week. 

That’s good news

[Golfspy_CG2]

3 hours ago, RickyBobby_PR said:

That’s good news

Perhaps they mistook it for being for me, and knew they better get it there quickly before I bought something else

 

[Jolter]

Ordered a set of Ping G425's, nothing special except the grips, on 3/19 with an original shipping date of 4/9, which I knew would be a miracle. Then told 4/19 the order would be processed and shipped which came and went. Just received an update that due to waiting for a delivery of shafts, my irons will not be shipped until 6/1. Needless to say I am not a happy camper.

[txgolfjunkie]

15 hours ago, Jolter said:

Ordered a set of Ping G425's, nothing special except the grips, on 3/19 with an original shipping date of 4/9, which I knew would be a miracle. Then told 4/19 the order would be processed and shipped which came and went. Just received an update that due to waiting for a delivery of shafts, my irons will not be shipped until 6/1. Needless to say I am not a happy camper.

I had a buddy experience the same thing with a Ping order through PGA SS. He wanted a special grip that Ping wouldn't have in stock until June. He had PGA SS call Ping and just ship the irons without the grips. He found a nearby Golf Galaxy that had the grips and he took them over to have them installed. Saved him two months on his order. If you can find the grip, it might be worth the expense to just go buy them and install them yourself. 

[RickyBobby_PR]

16 hours ago, Jolter said:

Ordered a set of Ping G425's, nothing special except the grips, on 3/19 with an original shipping date of 4/9, which I knew would be a miracle. Then told 4/19 the order would be processed and shipped which came and went. Just received an update that due to waiting for a delivery of shafts, my irons will not be shipped until 6/1. Needless to say I am not a happy camper.

The delays not only for ping but the majority of companies have been widely discussed across multiple forums and social media platforms. It’s not always the club manufacture that is the cause of the delay but rather a component.

Some shafts like Nippon modus have long delays where august is expected ship date for most brands. Golf pride grips are also an issue.

What shaft did you order? What grips did you order.

[pouetvl]

Ordered my irons on feb 22th, got them on april 12th, right now some order on ping is 4 month delay at the moment. Most due to some shaft and grip out of order. Just like if you want to change your grip this year, better stock on them cause you might have a little surprise on specific model.

Edited April 27, 2021 by pouetvl

[Hook DeLoft]

I think some may get lucky depending on what is ordered. A guy at my course ordered G425 irons when they hit the market and received them in about 3 weeks. Obviously, the shafts and grips he ordered were in stock. I ordered a Glide lob wedge about 6 weeks ago and haven’t heard a peep. I’m not irritated, though. It’s tough out there for companies that rely on deliveries from overseas. This would be a good time to be someone for whom standard specs are a perfect fit. I wish I could walk into a shop and walk out with irons with standard shafts and specs. I need an inch long graphite, 2 degrees upright and oversized grips. 

[RickyBobby_PR]

17 minutes ago, Hook DeLoft said:

This would be a good time to be someone for whom standard specs are a perfect fit.

It’s not really about standard fits. I can be standard loft and lie in ping but if the stock shaft and stock grip I want are backorders then my specs don’t speed up the process.

DG s300 is pretty popular shaft in all brands. It has an 80 day backorder with TM. 
 

Two people walk into a retail shop to buy the same set of standard equipment but the shop only has one set. One of those customers is going to be out of luck for weeks

[Jolter]

4 hours ago, RickyBobby_PR said:

The delays not only for ping but the majority of companies have been widely discussed across multiple forums and social media platforms. It’s not always the club manufacture that is the cause of the delay but rather a component.

Some shafts like Nippon modus have long delays where august is expected ship date for most brands. Golf pride grips are also an issue.

What shaft did you order? What grips did you order.

The shafts were stock CB Alta stiff flex with Golf Pride MCC plus 4 grips. Pretty much standard with Black Dot lie and loft.  I completely understand process and shipping delays but almost three months, even with Covid and shipping time factored in seems a bit long especially just reading the article concerning Ping how knowing they are in delays have everyone, including management personnel on the assembly lines.

[RickyBobby_PR]

41 minutes ago, Jolter said:

The shafts were stock CB Alta stiff flex with Golf Pride MCC plus 4 grips. Pretty much standard with Black Dot lie and loft.  I completely understand process and shipping delays but almost three months, even with Covid and shipping time factored in seems a bit long especially just reading the article concerning Ping how knowing they are in delays have everyone, including management personnel on the assembly lines.

Ping has been working thru backorders since last year when things started opening back up. So not only have them had to play catch up and wait on inventory but the manufacturers of the components have been having to do the same. 

There was a cargo ship that sank with numerous containers of golf equipment on it. 
 

12 weeks is pretty close to standard delivery times for a lot of equipment right now across the industry. 
 

if someone wants Nippon 105 in Taylormade irons. Those have a mid to late august delivery

[Rickp]

7 hours ago, txgolfjunkie said:

I had a buddy experience the same thing with a Ping order through PGA SS. He wanted a special grip that Ping wouldn't have in stock until June. He had PGA SS call Ping and just ship the irons without the grips. He found a nearby Golf Galaxy that had the grips and he took them over to have them installed. Saved him two months on his order. If you can find the grip, it might be worth the expense to just go buy them and install them yourself. 

Exactly, I stoped at the Golf Shop yesterday and they were almost out of Golf Pride Grips and Golf Pride can’t keep up.  I wanted  to look at wedges that they were supposed to get (LH) a while ago and never came in.  They said wedges are at least 8 weeks out.

Iron sets from ALL manufacturers are having a tough time meeting demands.

 

[pouetvl]

Also for people in Canada waiting on ping, shipping delays during easter were awful. here is the listing from Fedex with my shipping number...

 

[Jb65]

I got fitted and ordered a set of g425 irons on March 20. I was told it would be delivered by the end of April. Now I have been told that since I ordered the AWT 2.0 shafts in black matte finish, that it is currently backordered and won’t be delivered until August 1. 

[null]

Ping MFG plant in Vietnam is shutting down for at least two weeks.  Only going to add to the custom order ping delays.

[MatG]

I ordered through my fitter/club (in canada) the g425 irons on May 31st. Still waiting…today begins week 12!

[joen]

11 minutes ago, MatG said:

I ordered through my fitter/club (in canada) the g425 irons on May 31st. Still waiting…today begins week 12!

I heard that they are having problems with shaft suppliers. Orders being pushed back depending on what shaft you ordered.