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Motocaddy 7 Electric Trolley


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I had been researching electric push carts for about the past year (i.e. trolley's) because I like to walk when playing, but a hip issue is aggravated when I have to push my cart 18 holes (yeah, I'm getting older).  In early April I decided to purchase the Motocaddy 7 (it came from the UK) and I received it a couple of weeks ago.  Very sleek and compact unit, seemed easy to use.  I read all the instructions, charged the battery and remote overnight, and it worked well in my backyard when I tested it out before going to the course.  First round with it, six holes in, it stopped running and wouldn't respond to the remote.  Took it home, tried recharging everything, plugged it in, nothing, no power to the cart even though the battery and remote reflects they are fully charged.  Contacted Motocaddy via their site and received a "we are real busy and will get to you when we can".  A week later still nothing.  At this point I feel a little like I may have purchased a $1,500 non-motorized push cart.  Until these are readily available via a U.S. distributor I wouldn't bother investing in one.            

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 :ping-small: G425 Driver - 10.5 degree

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 :ping-small: G425 5W - 19 degree

 :ping-small: G425 4 Hybrid - 22 degree

 SRIXON ZX4 5-AW - Nippon MODUS 105 shafts

:scotty-cameron-1: Phantom X 8 Putter - Original "Two Thumb" grip 

Edel Trapper Wedge Lob Wedge 60 Degree Used Golf Club at GlobalGolf.com 54 and 58 degree V-Grind SMS wedges

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I also have an M7 Remote and it has worked flawlessly over the 40 rounds I have used it this year.  It definitely a bummer yours is not working.  You might try contacting Golf Sellers Direct via their website to see if they can help.  My understanding is they are the primary authorized Motocaddy service center in the US.  Not sure whether they will do warranty work or not.  Good luck and hope your M7 get going again, its a great cart and really adds to the fun of walking the course.

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We are currently running an official test for MGS. I know the other 2 testers with the M7 have not had any issues. I have not had any issues with my M5. @Motocaddy can you help @Bubbly Pop with his issue? 

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Driver : :taylormade-small: SIM2 Max 9* MC Kuro Kago Silver 60 Stiff

Woods : :benhogan-small: GS53 3 Wood 14* Mitsubish Tensei Blue 73g Regular

Hybrids: :callaway-small: XR Project X Stiff (3&4)

Irons : sub70logo.png.3c207e4e90c1eeca7b9a917b5fa4b848.png 699 Pro Black 5-AW 1* flat KBS Tour V 90 Stiff Shafts 

Wedges : File:Kirkland Signature logo.svg - Wikimedia Commons 52, 56, 60 

Putter : :taylormade-small:Spider Red

Bag : datrek-brand_1456761019__86876.original.jpg.7c24f9ae71c7730ce29a828226731487.jpg lightweight cart bag | motocaddy.jpg.258c0b46e60c2804fc6b1f64bca0aef3.jpgDry Series Bag

Ball :  :taylormade-small: TP5 PIX (2019) | Screen-Shot-2017-07-20-at-7_24.05-AM-300x118.png.9f1c4cb1d62511ee40a05bd6d5795f97.png ProV1x (2021)

Rangefinder : 836d5c8b9e44880db86abcd3b735255d.w2480_h836.jpg.bcd4050c642957abbdca7453a6cb0469.jpg ULT-X

Pushcart : motocaddy.jpg.258c0b46e60c2804fc6b1f64bca0aef3.jpgM5 GPS DHC Electric Push Cart

SoCal, USA

Right handed HDCP 16.4

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Posted (edited)
On 5/26/2021 at 2:58 AM, Bubbly Pop said:

I had been researching electric push carts for about the past year (i.e. trolley's) because I like to walk when playing, but a hip issue is aggravated when I have to push my cart 18 holes (yeah, I'm getting older).  In early April I decided to purchase the Motocaddy 7 (it came from the UK) and I received it a couple of weeks ago.  Very sleek and compact unit, seemed easy to use.  I read all the instructions, charged the battery and remote overnight, and it worked well in my backyard when I tested it out before going to the course.  First round with it, six holes in, it stopped running and wouldn't respond to the remote.  Took it home, tried recharging everything, plugged it in, nothing, no power to the cart even though the battery and remote reflects they are fully charged.  Contacted Motocaddy via their site and received a "we are real busy and will get to you when we can".  A week later still nothing.  At this point I feel a little like I may have purchased a $1,500 non-motorized push cart.  Until these are readily available via a U.S. distributor I wouldn't bother investing in one.            

Sorry to hear about your issue!  Please shoot us a note at sales@motocaddy.us, not sure if you tried to contact us or the UK team but we will help right away!  We are fully set up in the US, and ship out of Carlsbad, CA.

Edited by Motocaddy
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So glad Bubbly Pop posted his experience with Motocaddy and the quick response he seems to be getting from their California office. Please keep us advised on what turns out to be the problem with the device because that is very important along with the service from Motcaddy. I say this because I bought a competing electric push cart from the UK and had a very difficult experience before finally getting a product that worked up to the level advertised!

New Avid Golfer 

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7 minutes ago, Michael J Lee said:

So glad Bubbly Pop posted his experience with Motocaddy and the quick response he seems to be getting from their California office. Please keep us advised on what turns out to be the problem with the device because that is very important along with the service from Motcaddy. I say this because I bought a competing electric push cart from the UK and had a very difficult experience before finally getting a product that worked up to the level advertised!

Yeah not sure if any of the other electric push cart companies have offices set up in the US. For sure Motocaddy has logistics in the US for distribution. I know because all my stuff for the test has been coming straight from their warehouse in Carlsbad, CA about 2 hours from where I live!

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Driver : :taylormade-small: SIM2 Max 9* MC Kuro Kago Silver 60 Stiff

Woods : :benhogan-small: GS53 3 Wood 14* Mitsubish Tensei Blue 73g Regular

Hybrids: :callaway-small: XR Project X Stiff (3&4)

Irons : sub70logo.png.3c207e4e90c1eeca7b9a917b5fa4b848.png 699 Pro Black 5-AW 1* flat KBS Tour V 90 Stiff Shafts 

Wedges : File:Kirkland Signature logo.svg - Wikimedia Commons 52, 56, 60 

Putter : :taylormade-small:Spider Red

Bag : datrek-brand_1456761019__86876.original.jpg.7c24f9ae71c7730ce29a828226731487.jpg lightweight cart bag | motocaddy.jpg.258c0b46e60c2804fc6b1f64bca0aef3.jpgDry Series Bag

Ball :  :taylormade-small: TP5 PIX (2019) | Screen-Shot-2017-07-20-at-7_24.05-AM-300x118.png.9f1c4cb1d62511ee40a05bd6d5795f97.png ProV1x (2021)

Rangefinder : 836d5c8b9e44880db86abcd3b735255d.w2480_h836.jpg.bcd4050c642957abbdca7453a6cb0469.jpg ULT-X

Pushcart : motocaddy.jpg.258c0b46e60c2804fc6b1f64bca0aef3.jpgM5 GPS DHC Electric Push Cart

SoCal, USA

Right handed HDCP 16.4

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19 hours ago, golfish! said:

We are currently running an official test for MGS. I know the other 2 testers with the M7 have not had any issues. I have not had any issues with my M5. @Motocaddy can you help @Bubbly Pop with his issue? 

Yup the one I am testing is running with no stopping issues.  Well if you run it on a course with hills for three rounds, mine fizzled out on #16.  I imagine on a flatter layout it would have completed the third round. 

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Callaway Big Bertha 2019  4 & 5 hybrid 
Callaway Mavrik Max 6 hybrid
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Cleveland CBX Full-Face Wedge 58 degree
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This electric push cart concept is really something so I will expand on my previous post that mentioned that I had one from another company in England. It is a Stewart X9 Follow which I initially had a huge problem to work properly but eventually they came through and I am pretty happy with it now. But there are problems, mainly the cheap plastic cover which easily cracks. Also the screws that are vital to holding the top cover rattled loose and I luckily found an acceptable replacement at a specialty hardware store in Portland OR. Regarding the plastic cover, you have to be really careful (Don't put anything on top of it after it is folded down because the collapsed handle presses on the cover and it caused two cracks that fortunately I can guard against to prevent further damage). But you need to know that they offer a stronger, more durable cover (costs about $1000 more) but I opted not to get it because of three reasons: 1) the special cover is not made by Steward (they outsource it to another company in Europe), 2) they said it would take 3 extra months to get, and 3) I ordered it last November, 2020 during Covid-19 and I was wary about everything, of course!. But overall, I love the device and I literally use it everyday, rain or shine, even if I am only working out on the range (why carry all my clubs between the range, putting areas, chipping/pitching areas and practice bunkers). I did pay $2800 for the Stewart X9 Follow and I do believe it is basically a good product and I have gotten my money's worth, having used it now everyday for five months. I had wanted to be a tester for the Motocaddy but was not chosen.

But here is the bigger issue: my experience with a foreign company was very lacking and my experience is not unique if you look online! Specifically, It is a very complicated story so I won't waste space with too much detail. Essentially, I bought the Stewart X9 Follow electric push cart (made in England) online from Motogolf out of Las Vegas. The handset did not work right (the Remote mode worked but not the Follow mode which I paid extra for) and they referred me to Golf Sellers Direct (GSD) out of Naperville Illinois. After much hassle over the phone to try to fix the handset they wanted me to send it to Naperville IL. Since that would leave me with no way to operate the device, I asked them to send a replacement handset. After much hassle they agreed to send a replacement; it did not work at all!!! I called and got Josh Sellers the owner on the phone and he was barely sympathetic at all with all the hassle I was being put through and that upset me and I told him so but I never used any abusive or crude language. But he told Motogolf I used the "F-bomb" which I never did!! The staff at Motogolf were lukewarm helpful but did intercede for me in getting the problem eventually rectified but at huge inconvenience to me! But worst of all, neither Motogolf or especiallly GDS has apologized or even explained to me what the problem was even after I specifically requested an explanation. There is much, much more to the story but I will conclude by saying that Stewart has an office in South Carolina with a website but multiple attempts to get some help from them (by phone and email) went unanswered. I emailed the Stewart company in England and never got any response. Also, I paid for some attachments that were never provided. Essentially, the company GSD has an exclusive franchise and you are stuck with them for any problems! Motogolf only takes the order; they take no responsibility for the customer satisfaction which is a misrepresentation at the very least! The main problem is Josh Sellers at GSD and the misplaced confidence that Stewart places with GSD!

New Avid Golfer 

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Thanks everyone for your input, I appreciate the info and the encouragement.  I'll reach out to the Cali based Motocaddy team. 

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 :ping-small: G425 Driver - 10.5 degree

 :ping-small: G425 3W - 16 degree

 :ping-small: G425 5W - 19 degree

 :ping-small: G425 4 Hybrid - 22 degree

 SRIXON ZX4 5-AW - Nippon MODUS 105 shafts

:scotty-cameron-1: Phantom X 8 Putter - Original "Two Thumb" grip 

Edel Trapper Wedge Lob Wedge 60 Degree Used Golf Club at GlobalGolf.com 54 and 58 degree V-Grind SMS wedges

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I am also one of the M-7 testers---- Mine has not missed a beat yet even after it turned over which I described in the test thread here. IMHO it is a well engineered well built machine. And yes I know sometimes even the best built machines have problems.

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel Ust Pro Force 65 R flex---  Irons 4 thru PW 1980 Macgregor VIP Hogan Apex #2 shafts-- SW Cleveland 588 56* S-400 Sensicore---- LW Cleveland 588 60* S-400 Sensicore--- Putter Rusty 1997 Scotty Cameron Santa Fe fluted Bulls Eye shaft- Bag My Old School Titleist Mini Staff

 

 

 

 

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2 hours ago, BIG STU said:

I am also one of the M-7 testers---- Mine has not missed a beat yet even after it turned over which I described in the test thread here. IMHO it is a well engineered well built machine. And yes I know sometimes even the best built machines have problems.

Earnhardt going down! 💣

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Callaway  Epic Flash 10.5 Driver
Callaway MAVRIK MAX 3 - wood
Callaway Big Bertha 2019  4 & 5 hybrid 
Callaway Mavrik Max 6 hybrid
Tommy Armour 845 MAX 7 - GW Irons
Cleveland CBX 2 54 Degree SW
Cleveland CBX Full-Face Wedge 58 degree
Odyssey 
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2 hours ago, ole gray said:

Earnhardt going down! 💣

Yep just like Earnhart at Talledega one year rolled over got back in the car and finished the race. Yep the Motocaddy " One Tough Customer"

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Driver ---- TM M-6 Evenflow 65 G R flex---- 3 wood TM V-Steel Aldila 65G R Flex--- 7 Wood TM V-Steel Ust Pro Force 65 R flex---  Irons 4 thru PW 1980 Macgregor VIP Hogan Apex #2 shafts-- SW Cleveland 588 56* S-400 Sensicore---- LW Cleveland 588 60* S-400 Sensicore--- Putter Rusty 1997 Scotty Cameron Santa Fe fluted Bulls Eye shaft- Bag My Old School Titleist Mini Staff

 

 

 

 

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I appreciate that this trolley usually works quite well (#1 Most Wanted), which is why I choose it (are the golf gods trying to tell me I should just ride? 😁)  Nonetheless, Motocaddy rep's out of Cali were very responsive, once you fine people provided me their contact info, thanks.   They coordinated getting a part on it's way to me and it sounds like a somewhat easy fix.  I'll let you know how it goes (now I've got to find where I put that nail gun?)      

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 :ping-small: G425 Driver - 10.5 degree

 :ping-small: G425 3W - 16 degree

 :ping-small: G425 5W - 19 degree

 :ping-small: G425 4 Hybrid - 22 degree

 SRIXON ZX4 5-AW - Nippon MODUS 105 shafts

:scotty-cameron-1: Phantom X 8 Putter - Original "Two Thumb" grip 

Edel Trapper Wedge Lob Wedge 60 Degree Used Golf Club at GlobalGolf.com 54 and 58 degree V-Grind SMS wedges

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Received the part from Motocaddy as promised, uninstalled the offending part and re-installed the new part in about 45 minutes (at least the 18 screws securing the main motor area make me feel good about it not falling apart due to bumpy course conditions).  Plugged in the battery and SHAZAM we are back in business.  Thanks everyone for guiding me to the right people (thanks Jake and Josh from Motocaddy for your expeditious service).  I look forward to walking and working to shed the COVID 30 (pounds) I've gained in the last year.  Happy Golfing 😀 

  • Like 2

 :ping-small: G425 Driver - 10.5 degree

 :ping-small: G425 3W - 16 degree

 :ping-small: G425 5W - 19 degree

 :ping-small: G425 4 Hybrid - 22 degree

 SRIXON ZX4 5-AW - Nippon MODUS 105 shafts

:scotty-cameron-1: Phantom X 8 Putter - Original "Two Thumb" grip 

Edel Trapper Wedge Lob Wedge 60 Degree Used Golf Club at GlobalGolf.com 54 and 58 degree V-Grind SMS wedges

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5 minutes ago, Bubbly Pop said:

Received the part from Motocaddy as promised, uninstalled the offending part and re-installed the new part in about 45 minutes (at least the 18 screws securing the main motor area make me feel good about it not falling apart due to bumpy course conditions).  Plugged in the battery and SHAZAM we are back in business.  Thanks everyone for guiding me to the right people (thanks Jake and Josh from Motocaddy for your expeditious service).  I look forward to walking and working to shed the COVID 30 (pounds) I've gained in the last year.  Happy Golfing 😀 

 

Good for you and you'll be a lean mean golfing machine! 💣   

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Callaway  Epic Flash 10.5 Driver
Callaway MAVRIK MAX 3 - wood
Callaway Big Bertha 2019  4 & 5 hybrid 
Callaway Mavrik Max 6 hybrid
Tommy Armour 845 MAX 7 - GW Irons
Cleveland CBX 2 54 Degree SW
Cleveland CBX Full-Face Wedge 58 degree
Odyssey 
 ODYSSEY ARM-LOCK 2-BALL TEN 

 

 

 



 

 

 

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