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Shout Out to Srixon/Cleveland Golf/XXIO


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I recently scored a sweet deal on EBay for a XXIO Prime X 5 Wood.  In near-new condition, but, no cover.  I sent a message to XXIO asking if I could purchase a new/used head cover, explaining I got the club used.  Their response was to send me a new one free.  (All three seem to be the same company/distributor, which is fine.)

Last year, I managed to break my used, 3 Wood shaft, when installing grips.  They simply asked that I ship it to them.  Two weeks later I got a re-shafted club free of charge.

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Ranny

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This is awesome feedback, Deadskins, and kuddos to SRI sports for making the extra effort! It's not often you see that level of customer service, and it creates brand loyalists for sure.

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Driver: Sim 8* turned down to 6* X-Stiff Aldila Rogue Silver 110

3 Wood: Sim 14* X-Stiff Aldila Rogue Silver

2 Hybrid/2 Iron: 2019 Apex/2019 P790 both X-Stiff

4-PW: '21 Apex Pros S+ KBS C-Taper 1* flat

Wedges: P770 Gap Wedge 50*, Cleveland RDX 56*

My Putter: Hates Me (Cleveland Huntington Beach Soft 4 Putter)

6.5 Handicapped Right Hander from Salt Lake City, Utah

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Definitely how you maintain customers. It goes above and beyond what people expect lately and in this sort of economy and social media those types of responses are what can turn more people on to a brand. 

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:ping-small: G425 LST 10.5 Aldilla Rogue White 70s

:titelist-small: TS3 15.5 3W Fuji Speeder Tour Spec

:titelist-small: 818 H1 19deg Hybrid Fuji Atmos White

:mizuno-small: JPX 921 Hot Metal 4-PW Nippon Modus 120s

:vokey-small: SM8 50,54, and 58deg Dynamic Gold Wedge Flex

:taylormade-small:Spider Tour Putter

Vice Pro Plus White or Titleist ProV1x

:ping-small: Hoofer Stand Bag

:CaddyTek: V8 3 Wheel Push Cart

:callaway-small: 300 PRO Rangefinder

:Arccos:

Official Nippon Regio B+ Driver Shaft Review

 

 

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I've had similar experience, but mine dates to an actual club.  In college I had a 4 year old Hibore hybrid that I actually hit a hole in the face.  Probably too many rocks, I mean range balls.  No questions asked, they sent me a new club (updated to the latest similar type) for free.  Something I'll always remember, even 13 years later.  That went such a long way for a broke college kid.

  • Like 2

Driver:  image.png.3c6db1120d888f669e07d4a8f890b3f1.pngMavrik Sub Zero 9* (Set to 10) Ventus Blue 6X

2 Hybrid: :titelist-small: 818 H2 Hybrid Tensei Blue 80 X

3 Hybrid: :titelist-small: TSI3 Smoke Black RDX

4 Iron - Srixon ZX 23* Recoil F5

Irons 5-PW: :mizuno-small: MP 18 SC Dynamic Gold AMT X

Gap/Sand Wedge:  :titelist-small: Vokey SM6 49*  SM8 54* 

Lob Wedge:  image.png.3c6db1120d888f669e07d4a8f890b3f1.pngJaws 5 Wedge 58* DG Tour Issue Stiff

Putter:   :scotty-small: Phantom 5.5 34"      Pro Platinum Newport 2 35"      Taylormade Tour Black Spider 34"

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