Shot Scope Users Group

[HAC]

10 hours ago, MattF said:

Strange. I've had my V3 since the release date and the battery is fine. Unfortunately that sort of thing happens with every product.

Twice in a row?  Indicates a quality control problem IMHO.

[tony@CIC]

Hmm - I did have a 'battery problem" once but it turned out to be operator error - I wasn't putting the clip on properly. Earlier this year my wife had an issue with the interface between the watch and the app. They sent her a new watch and no issues after. I'm not doubting that you've had issues - just saying there are lots of very satisfied customers out there and they (Shotscope) have a very responsive CS department. I'm starting my 3 yd year this winter and with an average yearly play of very 150 rounds on the V3 - it's held up solidly.  

[Paul Hedrick]

My replacement V3 is due to be delivered today.  Hoping the transition will be easy.

[MattF]

12 hours ago, HAC said:

Twice in a row?  Indicates a quality control problem IMHO.

Maybe. Have you contacted them again? What are SS doing? Or are you just trolling golf forums to ****** about it?

[tony@CIC]

3 hours ago, Paul Hedrick said:

My replacement V3 is due to be delivered today.  Hoping the transition will be easy.

Paul, what happened to your old one 

[cnosil]

3 hours ago, Paul Hedrick said:

My replacement V3 is due to be delivered today.  Hoping the transition will be easy.

Aren’t you replacing a V3 with a V3?  Should just be as simple as connecting the watch via Bluetooth.   

[cnosil]

2 minutes ago, tony@CIC said:

Paul, what happened to your old one 

His course database was getting corrupt and stopped recognizing courses.   

[tony@CIC]

1 minute ago, cnosil said:

His course database was getting corrupt and stopped recognizing courses.   

Thx - I now remember his earlier post - guess I had a senior moment! 

[HAC]

2 hours ago, MattF said:

Maybe. Have you contacted them again? What are SS doing? Or are you just trolling golf forums to ****** about it?

I have contacted PGA tour superstore (I bought the original from them).  They got me the replacement the first time but they have not heard back from Shotscope this time.  It has been over a month.

I thought this board would like to know about issues with the Shotscope but I guess you believe there should only be positive reviews.  Do you sell Shotscope or have any other financial interest in them?  Seems like you have much more of an interest in this product than a mere user.  Don't you think you should disclose your conflicts of interest.  

Edited November 22, 2022 by HAC

[cnosil]

25 minutes ago, HAC said:

I have contacted PGA tour superstore (I bought the original from them).  They got me the replacement the first time but they have not heard back from Shotscope this time.  It has been over a month.

I thought this board would like to know about issues with the Shotscope but I guess you believe there should only be positive reviews.  Do you sell Shotscope or have any other financial interest in them?  Seems like you have much more of an interest in this product than a mere user.  Don't you think you should disclose your conflicts of interest.  

The information you just provided is more valuable than the original post.   In the first post you basically said I’ve had two and they have battery problems don’t buy shotscope.   In this post you have said vendor replaced your first on and with the second the vendor hasn’t  heard from the OEM.  Have you contact the OEM?   They have been very responsive to my requests and I have had what I consider to be significant problems.    
negative comments are welcome, but also providing supporting information on actions taken or not taken provides value and credibility to a post.   

[MattF]

2 hours ago, HAC said:

I have contacted PGA tour superstore (I bought the original from them).  They got me the replacement the first time but they have not heard back from Shotscope this time.  It has been over a month.

I thought this board would like to know about issues with the Shotscope but I guess you believe there should only be positive reviews.  Do you sell Shotscope or have any other financial interest in them?  Seems like you have much more of an interest in this product than a mere user.  Don't you think you should disclose your conflicts of interest.  

Now you're just being a ********. I just haven't had any problems with mine at all and the first post I see from you in this thread is pissing and moaning about yours. I'm just a consumer and if you'd pull your head out of your arse, you'd know that.

[TR1PTIK]

2 hours ago, HAC said:

I thought this board would like to know about issues with the Shotscope

We would, but you'd have to begin by describing in at least some detail what the issues are. Also, 2 units doesn't qualify as a major quality concern for almost any manufacturer outside of the space, medical, and defense industries. I doubt it would even be enough to qualify as a major concern amongst the number of users/units within this group. As @cnosilstated, your most recent post is the only one which contains any useful information. If you haven't yet contacted Shot Scope directly, I will second the suggestion to do so. However, if you don't have the unit in your possession, it may be difficult for them to assist you.

[Paul Hedrick]

6 hours ago, tony@CIC said:

Paul, what happened to your old one 

tony@CIC, my previous V3 was experiencing a problem where, on a couple of courses I had played multiple times before, could not find them. I kept getting the error that a course could not be found within 1KM.  The first time it happened I emailed customer service and they did something on their end, and asked me to logout of the phone app, log back in and do an update. That seemed to have worked for that course.  The next week, I played another local course which I have played many times, I got the same error message.  I again emailed customer service, admittedly this time the tone of my email was less forgiving.  I received an email back saying this was a known issue and they sent a replacement.  I have had my V3 and sensors since July as a gift, and this was the first problem I have experienced that was not self inflected  LOL.

[Paul Hedrick]

6 hours ago, cnosil said:

Aren’t you replacing a V3 with a V3?  Should just be as simple as connecting the watch via Bluetooth.   

cnosil, yes, I am replacing a V3 with a V3.  And yes, it was very simple.  Sadly, because of the holiday and the temperature around here, it may be a while before I can take it to the course.

[cksurfdude]

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[fozcycle]

Has anyone gotten this medal?I got it yesterday shooting 44/45:89.  My driver is the PXG 0811 XF 12*.  

[MattF]

Best I have is 10.

[cnosil]

1 hour ago, fozcycle said:

Has anyone gotten this medal?I got it yesterday shooting 44/45:89.  My driver is the PXG 0811 XF 12*.  

 

Best I have is 12.   Pretty straight shoot'in to get to 14 fairways.   Now we want 18 greens!

[fixyurdivot]

Is is okay to leave the power clip attached to the G3 or V3 when it reaches 100%.  Like my V2, I notice the G3 loses a little charge while idle and off the charge clip.

[cnosil]

22 minutes ago, fixyurdivot said:

Is is okay to leave the power clip attached to the G3 or V3 when it reaches 100%.  Like my V2, I notice the G3 loses a little charge while idle and off the charge clip.

Probably will respond like any other battery that is on constant charge...it will degrade the battery life. 

[fixyurdivot]

9 hours ago, cnosil said:

Probably will respond like any other battery that is on constant charge...it will degrade the battery life. 

My concern as well though they might have firmware that controls overcharge. I just submitted the question to Shotscope via the user website.  I'll post their response.

[MattF]

I usually charge mine overnight then have it turned off until I get to the course. 2+ years and the battery is still going strong.

[fixyurdivot]

13 hours ago, fixyurdivot said:

My concern as well though they might have firmware that controls overcharge. I just submitted the question to Shotscope via the user website.  I'll post their response.

That was fast 

[cnosil]

9 minutes ago, fixyurdivot said:

That was fast 

Their customer service has been top notch the times I have contacted them.

[fixyurdivot]

Just now, cnosil said:

Their customer service has been top notch the times I have contacted them.

Agree.  They were great on my prior inquiry about my V2 getting water inside and did extend the upgrade offer.  While I don't intend to routinely connect it and forget it, it's nice to know that it doesn't ruin the battery.

Thus far, my G3 has worked well and seems to agree with most scopes co-players are using.  It's way less bulky and the color screen and larger font is easier to see. 

[cnosil]

5 minutes ago, fixyurdivot said:

Agree.  They were great on my prior inquiry about my V2 getting water inside and did extend the upgrade offer.  While I don't intend to routinely connect it and forget it, it's nice to know that it doesn't ruin the battery.

Thus far, my G3 has worked well and seems to agree with most scopes co-players are using.  It's way less bulky and the color screen and larger font is easier to see. 

Since I generally only play golf on Sunday, I have a weekly reminder set on my calendar to remind me to charge the device since I don’t have a place I can just leave it charging 24x7

[tony@CIC]

I always charge mine immediately after 18. The morning of my next round, I turn it while I'm having coffee on to double check my charge. If it's within 1-2 days I don't see any discharge. If it's a week, I do see a slight discharge so a quick top off and it's good to go. 

[fozcycle]

I recharge my V3 right after I upload the round to my iPad. Generally it takes about 45 minutes to get a full charge, then it’s back in my pouch and in my bag ready for another round.

[MIgregb]

Just a heads up in the event anyone else comes across this. I have a minor issue that just cropped up where the app doesn't render some text properly after an Android 13 firmware update. I have a newer Samsung phone that just got the update (including their One UI 5 update), and I noticed that some text on the home screen was cutoff. Everything seems to work correctly; it just doesn't show up correctly. I contacted support and they suggested I try uninstalling/re-installing the app but that didn't help. They've moved the issue up the ladder for resolution via an app update once the issue is figured out. I'll report back when it's resolved.

[CudaKota66]

On 11/29/2022 at 10:40 AM, tony@CIC said:

I always charge mine immediately after 18. The morning of my next round, I turn it while I'm having coffee on to double check my charge. If it's within 1-2 days I don't see any discharge. If it's a week, I do see a slight discharge so a quick top off and it's good to go. 

I actually had my V3 sitting dormant in a drawer for over a year (shoulder injury cost me a season). Quite surprised to plug it in & see 76% charge still available