Shotscope Users Group

[tony@CIC]

2 hours ago, nupezb said:

There appears to be a deeper issue beyond just the firmware update, as I have been unable to obtain a GPS signal all day. I began attempting to acquire a signal 35 minutes prior to my tee time, but after an hour of trying, I gave up. Fortunately, I had a backup watch to rely on.

Even throughout my round, I continued to attempt to get a signal without success. After finishing, I attempted to acquire a signal while eating, but still had no luck. Seven hours later, I am still attempting to get a signal with no success. It is unacceptable to have a golf watch that cannot acquire a signal, and it is incredibly frustrating.

I am unsure if my watch is faulty or if there is another issue at play. For the record, I did two hard restarts today before anyone asks.


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I had a gps access issue the other day where it was taking a long time to acquire the gps sats- i got out of the gps/tracking using the back button then went back into play/gps/tracking and it immediately acquired gps sat. and then the course. 

[nupezb]

I had a gps access issue the other day where it was taking a long time to acquire the gps sats- i got out of the gps/tracking using the back button then went back into play/gps/tracking and it immediately acquired gps sat. and then the course. 

I wish it was that easy. I did that too nothing happened. When I got home I just set my watch on my back yard railing nothing happened. Meanwhile, my 6-year-old Garmin S20 acquire a GPs says in a few seconds.

All I'm saying is their really needs to be a firmware released soon.


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[CudaKota66]

On 4/28/2023 at 8:42 PM, Zivl3 said:

Good question.  I didn't change it from the factory setting, so I assumed it's in auto because there were instructions on how to set it to manual.  Plus, some holes it does record the approximately correct locations of the putts.

 

Personally, I always used 'Auto' setting for putts & my V3 never had an issue recording them correctly (unlike, ahem, 'the competitor')....IF I remembered to hit the 'Pin Collect' selection. All of my putting mis-recordings stemmed from user error

[tony@CIC]

11 hours ago, CudaKota66 said:

Personally, I always used 'Auto' setting for putts & my V3 never had an issue recording them correctly (unlike, ahem, 'the competitor')....IF I remembered to hit the 'Pin Collect' selection. All of my putting mis-recordings stemmed from user error

I always use auto as well.

[tony@CIC]

According to a SS support person - firmware update coming in 1-2 weeks. 

[CudaKota66]

44 minutes ago, tony@CIC said:

According to a SS support person - firmware update coming in 1-2 weeks. 

Glad you were able to make some headway for the rest of us. Thank you Tony!!   I will say that ShotScope's customer service is one of the better ones out there.

As for the rest of the readers of my blather: the grass isn't any greener with 'the competitor's product' (as many of you already know & that's why you ventured to ShotScope). Not only did their device miss 'a shot'....it missed 6 entire holes! 

I did take the opportunity this weekend to make sure Ol' Reliable - aka my V3 - is fully charged, didn't require any updates, and all tags are accounted for. Not that the forecast is conducive for rounds without mittens & stocking caps in the near-future 

Hang in there, all

[Larryw]

Not to be repeating myself but want to post one more status of using my X5 - don't want to sound too much like a fan boy - but I do like the X5 even better than the V3.

Played today, waited 2 minutes for the X5 to detect GPS, it did not so I canceled and started "Play Golf" again. This time it only took a minute or less and we were ready to go.

Played 18 holes and it captured 69 of my 70 shots. During editing I discovered that it had actually missed 2 shots - but (my error) had recored an extra putt on one hole so there were 3 shots to fix. Other than that the only editing required was to check the putt distances on every hole (GPS is just not truly accurate enough on the greens). I use manual putting and that is more accurate than auto - at least for me it is.

I love the touch screen X5 - it is much easier than hitting all the buttons on the V3. Although I have noticed that it is sometimes slower to recongize a touch than other times. That is how I got the extra putt. At first I didn't think it had felt my finger, but after hitting it again, it recorded 2 putts instead of 1 putt. And that would be my only complaint at this time, I have not found a way to remove the extra putt until getting to the edit stage. There my be a way to change back to 1 putt from 2 putts before doing the pin collect - but I have not found it as yet. I am still looking. I have learned to wait longer for the response before hitting the screen again.

Sorry for all the people that are having issues, I feel your pain. But I just haven't had any so far.

Since mine is doing so well, this will be the last "mine is working fine" post for me. Good luck to everyone that have not been as lucky.

[nupezb]

According to a SS support person - firmware update coming in 1-2 weeks. 

Although I appreciate the positive feedback from those who have experienced Shot Scope's exceptional customer service, as a new user, I am disappointed with my experience so far. Despite attempting hard resets and even placing aluminum foil over my head (jk), I have been unable to gain a GPS signal and my watch essentially functions as a brick. I would appreciate a statement from Shot Scope regarding their timeline for an update.

While I have reached out to customer support and would appreciate a direct response, I also joined Shot Scope's Facebook user group upon joining the service. It would be reassuring to see a message acknowledging the issues and providing a timeline for a firmware update. Currently, I am receiving conflicting information from various users regarding when the update will be released, which does not instill confidence that my X5 will be ready for use this weekend.

Until I see tangible progress, I must express my frustration as a disappointed X5 user.


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[PhilM75072]

The firmware update addressing satellite acquisition has been released. Unexpected shutdowns to be addressed over the next 10 days.

I am looking forward to quicker satellite acquisition, but that wasn't my biggest problem. It is the fact that for us right-handed golfers, especially those of us who wear gloves, the crown button can be pushed in long enough to cause the watch to reset. So it isn't just "rounds ending unexpectedly", but the functionality of how the watch reset is done that needs to be addressed.

[cksurfdude]

43 minutes ago, PhilM75072 said:

The firmware update addressing satellite acquisition has been released. Unexpected shutdowns to be addressed over the next 10 days.

Yep. Here's a copy of the update notification for those who might not have seen it ...

[tony@CIC]

1 hour ago, cksurfdude said:

Yep. Here's a copy of the update notification for those who might not have seen it ...

Yup got the email as well. I'm off from golf for a couple of weeks due to some minor surgery so I think I'll wait for that next version. 

[MsWalkrOfSky]

Hello All, I was told I should drop a link to my review here. Definitely seeing some useful info above me, looking forward to updating firmware for satellite acquisition speed increase.

 

 

[PhilM75072]

Satellite acquisition and finding the course was very fast after installing this latest firmware. I was always able to do so in previous rounds, just nowhere near as fast.

I did put the X5 a little farther up my arm today and no shutdowns occurred, no shots were missed (except for 1 putt, but I was in Manual mode so that was user error). Other than checking the distance on a couple of my longer drives and using the Pause function before teeing off, I really don;t use any of the other features, being so familiar with the course I play. I think I do prefer the original method of unlocking the watch, as I am rarely successful doing so with just one swipe up.

[tony@CIC]

19 hours ago, PhilM75072 said:

I did put the X5 a little farther up my arm today and no shutdowns occurred, 

Just curious why you moved it up on your arm. What was the difference?

[PhilM75072]

2 hours ago, tony@CIC said:

Just curious why you moved it up on your arm. What was the difference?

Apparently, just above the wrist where I would notmally wear my V3, my glove would press the crown button causing a reset. By moving it a little up the arm, it is far enough away that when I flex my hand the glove doesn't reach the crown button.

[tony@CIC]

25 minutes ago, PhilM75072 said:

Apparently, just above the wrist where I would notmally wear my V3, my glove would press the crown button causing a reset. By moving it a little up the arm, it is far enough away that when I flex my hand the glove doesn't reach the crown button.

That makes sense

[nupezb]

What is the purpose of the tee box selection? Is it for strokes gained? I noticed today that my home courses did not have all of the two boxes in the X5.
I will send an email to customer service however, before I do, I was trying to see the importance.


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[did you see that?]

20 point toss up.   my course has three nines.  friday has a shotgun start  so i get how to pick the course and move up to the starting hole but at the end of 9 i continue round and i choose the next nine.  Now when i finish that 9 i can't get it to go back to the other course to pick up the other holes.  not sure if i made that very clear.  im still fussing with it and my game but soooo much better than arcos

[cksurfdude]

On 5/5/2023 at 9:47 PM, did you see that? said:

20 point toss up.   my course has three nines.  friday has a shotgun start  so i get how to pick the course and move up to the starting hole but at the end of 9 i continue round and i choose the next nine.  Now when i finish that 9 i can't get it to go back to the other course to pick up the other holes.  not sure if i made that very clear.  im still fussing with it and my game but soooo much better than arcos

At the end of any 9 - under the Game menu should be an option to "Continue Round" .. then you should (hopefully) see the other 9s listed..?

[tony@CIC]

7 minutes ago, cksurfdude said:

At the end of any 9 - under the Game menu should be an option to "Continue Round" .. then you should (hopefully) see the other 9s listed..?

Yup - that is part of the menu. However, at least on my version of the firmware the clock doesn't continue as in the V3. So at the end of the second 9 when you 'end round' you'll only see the time for the last 9. Not a big deal for me and should be much lower on their 'fix' list.