nmuwildcat 30 Posted July 30, 2021 Share Posted July 30, 2021 I took my new Phantom X 5.5 to get regripped at Carl’s Golfland, and whoever installed the grip badly scratched the shaft and shaft band. They actually cut into the shaft a bit. I know it’s purely cosmetic, but is it right to be annoyed over this? I just paid $430 for the club. 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster 33,016 Posted July 30, 2021 Share Posted July 30, 2021 I’d be super mad. 1 Quote Link to comment
Lacassem 16,691 Posted July 30, 2021 Share Posted July 30, 2021 Yes these things should be handled appropriately, even being a cosmetic issue I would not be very happy. I am sure whatever company did it has "liability clauses" for this which sucks but yea you have every right to be pissed. Quote Check out my reviews: G710 Irons Official Review MC Shaft & V Series Putter Official Review WITB: Traverse is filled with all this shiny metal and tracked by RadSpeed 8* - MotoreX F1 6X SIM 3W - Project X HZRDUS Green SpeedZone 4H - Project X HZRDUS Black 2019 P790 4-PW - Project X 6.5 LZ 48 (SM8), 52, 56, 60 (SM7) - Nippon Modus 125 S ER2VI PROV1X #19 Thank you to all those that have served/are serving and God Bless America Link to comment
GregB135 1,229 Posted July 30, 2021 Share Posted July 30, 2021 Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for? 1 Quote Driver: PXG 211 Project X Evenflow CB, 50g 5.5 Fariway: PXG 211, 3-Wood Project X Evenflow CB, 60g 5.5 Hybrid: PXG 211, 3H Project X Evenflow H, 80g, 5.5 Irons: T300 4-5, T200 6-PW Nippon 880 Pro R Wedges: CBX2 50*, 54*, 58*, TT Dynamic Gold Wedge Flex Putter: ER2 Murdered Out Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 @Shankster they did really sloppy job cleaning up the adhesive too. 2 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Nolan220 1,973 Posted July 30, 2021 Share Posted July 30, 2021 not at all .. you pay for it to be done correctly... you didn't pay to get the shaft scratched... 1 Quote Speedzone Driver Tensei AV Blue or G400 SFT 10. KBS TD 50 Category 3 shaft King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 F9 SpeedBack Black Grey Fairway 5 Wood ATMOS Tour Spec Blue 7 shaft T300 4i-GW - Tensei AV Blue AM2 Regular Flex or JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite Glide 2.0 SS Wedges 54 & 58 TP Red White Ardmore Putter - BGT Stability Tour Black shaft Precision Pro NX7 range finder Ultralight Cart Bag Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 1 minute ago, GregB135 said: Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for? I didn’t notice this until I today. I’m going in person today to talk to the manager. 6 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster 33,016 Posted July 30, 2021 Share Posted July 30, 2021 This happened with my car the last time I took it in… I specifically told them NOT to touch the cabin air filter because I just changed it. They did anyways. The fan sucked the filter in because the didn’t install it correctly… I let the manager know that I was not paying for any of it. They fixed their mistake. Hopefully these guys do the same. If I were in charge of the place I would. Good luck. And I hope they don’t give you the “not my problem” response. 2 Quote Link to comment
Larryd3 380 Posted July 30, 2021 Share Posted July 30, 2021 You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. 1 Quote SIM2 autoflex 505 Ping G410 5 wood Ping G410 7 & 9 woods Titleist T100S 6-gap Vokey SM8 54 Sub70 JB low bounce 58 or SM8 58* PXG Operator H Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 23 minutes ago, Larryd3 said: You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! 4 2 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
cnosil 25,174 Posted July 30, 2021 Share Posted July 30, 2021 6 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! sounds like poor customer service; but glad you are getting it fixed. Lesson learned is that you should do your own regripping 2 Quote Driver: G400 Max 9* w/ KBS Tour Driven Fairway: TS3 15* set to 16.5* w/Project X Hzardous Smoke Hybrids: 816H1 19* set at 18* w/KBS Tour Graphite Hybrid Prototype 915H 21* w/KBS Tour Graphite Hybrid Prototype Irons: TR20V 5-11 w/Vizard TR20-85 Graphite Wedge: 54-10S 588 58-12 Putter: Auditions ongoing Backups: 6330, TM-180, Milled Collection RSX 2, Bellum Winmore 787, mFGP2, Directed Force 2.1 Member: MGS Hitsquad since 2017 Link to comment
Nolan220 1,973 Posted July 30, 2021 Share Posted July 30, 2021 7 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again 1 Quote Speedzone Driver Tensei AV Blue or G400 SFT 10. KBS TD 50 Category 3 shaft King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 F9 SpeedBack Black Grey Fairway 5 Wood ATMOS Tour Spec Blue 7 shaft T300 4i-GW - Tensei AV Blue AM2 Regular Flex or JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite Glide 2.0 SS Wedges 54 & 58 TP Red White Ardmore Putter - BGT Stability Tour Black shaft Precision Pro NX7 range finder Ultralight Cart Bag Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 Just now, Nolan220 said: WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again Maybe because I’m young (25) they think I’m stupid? They didn’t even offer an apology. Now I’ll be without a putter for a while. I guess it’s a good excuse to buy a new putter, lol. 3 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 (edited) 36 minutes ago, Larryd3 said: You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. How’s that Newport 2 treating you? Edited July 30, 2021 by nmuwildcat Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 4 minutes ago, Nolan220 said: WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again Some of the sales guys are great. The guy I usually buy from showed me the new T100’s, and wow! Those are some nice looking irons. 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
fixyurdivot 17,394 Posted July 30, 2021 Share Posted July 30, 2021 11 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! Surprised that was their response... what a dip stick that guy is. Good to hear their making good on what is clearly their screw-up. I have so much more respect for businesses that step up to such things. Stuff happens, we get it. When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me. That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred. 3 Quote G410 Plus, 9 Degree Driver G400 SFT, 16 Degree 3w G400 SFT, 19 Degree 5w ZX5 Irons 4-AW Glide 2.0 56 Degree SW (removed from double secret probation ) ER5v Putter (Evnroll ER5v Official Review) Link to comment
Larryd3 380 Posted July 30, 2021 Share Posted July 30, 2021 7 minutes ago, nmuwildcat said: How’s that Newport 2 treating you? haven't had a chance to try it out yet other than hitting some putts on home rug but it sure is a great looking putter. Thanks for selling it to me. 1 Quote SIM2 autoflex 505 Ping G410 5 wood Ping G410 7 & 9 woods Titleist T100S 6-gap Vokey SM8 54 Sub70 JB low bounce 58 or SM8 58* PXG Operator H Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 10 minutes ago, fixyurdivot said: Surprised that was their response... what a dip stick that guy is. Good to hear their making good on what is clearly their screw-up. I have so much more respect for businesses that step up to such things. Stuff happens, we get it. When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me. That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred. The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on. 2 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster 33,016 Posted July 30, 2021 Share Posted July 30, 2021 11 minutes ago, nmuwildcat said: The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on. That’s not the point. If you scratch my Ferrari (dreaming here) you fix it. Not “bug it out”. Own up to your mistake. Glad they are doing it right though. Quote Link to comment
nmuwildcat 30 Posted July 30, 2021 Author Share Posted July 30, 2021 1 minute ago, Shankster said: That’s not the point. If you scratch my Ferrari (dreaming here) you fix it. Not “bug it out”. Own up to your mistake. Glad they are doing it right though. Exactly. Never once did the own up to it. Kept blaming me. 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
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