nmuwildcat Posted July 30, 2021 Share Posted July 30, 2021 I took my new Phantom X 5.5 to get regripped at Carl’s Golfland, and whoever installed the grip badly scratched the shaft and shaft band. They actually cut into the shaft a bit. I know it’s purely cosmetic, but is it right to be annoyed over this? I just paid $430 for the club. GolfSpy_SHARK 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster Posted July 30, 2021 Share Posted July 30, 2021 I’d be super mad. GolfSpy_SHARK 1 Quote Link to comment
GolfSpy_SHARK Posted July 30, 2021 Share Posted July 30, 2021 Yes these things should be handled appropriately, even being a cosmetic issue I would not be very happy. I am sure whatever company did it has "liability clauses" for this which sucks but yea you have every right to be pissed. Quote Check out my reviews: G710 Irons Official Review I MC Shaft & V Series Putter Official Review 2022 Forged Tec's Official Review I Nitron Push Cart Official Review WITB: Weapons of grass destruction (link to WITB) Traverse is filled with all this shiny metal and tracked by RadSpeed 8* - MotoreX F1 6X SIM 3W - Project X HZRDUS Green U505 Driving Iron 17* - Project X HZRDUS Black SpeedZone 4H - Project X HZRDUS Black 2022 King Forged Tec's 4-PW - KBS $ Tape 130 48 (SM8), 52 & 60 (SM7) - Nippon Modus 125 S ER2VI PROV1X #19 Are you a veteran? Check out the Veterans Golf Association (VGA) Thread! Link to comment
GregB135 Posted July 30, 2021 Share Posted July 30, 2021 Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for? GolfSpy_SHARK 1 Quote Driver: 311XF Gen5, Tensei CK Pro Orange, S flex Fariway: 311XF Gen6 3-Wood, Tensei Blue 55g R flex Hybrid: 211, 3H Project X Evenflow H, 80g, 5.5 TSR2 4H, Tensei Blue R (Forum Tester) Irons: T200 2023, Tensei Blue R (Forum Tester), 5-GW Wedges: CBX2 Zipcore 52*, 56* Project X Catalyst Spinner Graphite Shaft Putter: ER2 Murdered Out Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 @Shankster they did really sloppy job cleaning up the adhesive too. Nolan220, GolfSpy_SHARK and Shankster 2 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Nolan220 Posted July 30, 2021 Share Posted July 30, 2021 not at all .. you pay for it to be done correctly... you didn't pay to get the shaft scratched... GolfSpy_SHARK 1 Quote Speedzone Driver Tensei AV Blue or G400 SFT 10. KBS TD 50 Category 3 shaft King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 F9 SpeedBack Black Grey Fairway 5 Wood ATMOS Tour Spec Blue 7 shaft T300 4i-GW - Tensei AV Blue AM2 Regular Flex or JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite Glide 2.0 SS Wedges 54 & 58 TP Red White Ardmore Putter - BGT Stability Tour Black shaft Precision Pro NX7 range finder Ultralight Cart Bag Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 1 minute ago, GregB135 said: Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for? I didn’t notice this until I today. I’m going in person today to talk to the manager. russtopherb, bens197, Nolan220 and 3 others 6 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster Posted July 30, 2021 Share Posted July 30, 2021 This happened with my car the last time I took it in… I specifically told them NOT to touch the cabin air filter because I just changed it. They did anyways. The fan sucked the filter in because the didn’t install it correctly… I let the manager know that I was not paying for any of it. They fixed their mistake. Hopefully these guys do the same. If I were in charge of the place I would. Good luck. And I hope they don’t give you the “not my problem” response. MattF and GolfSpy_SHARK 2 Quote Link to comment
Larryd3 Posted July 30, 2021 Share Posted July 30, 2021 You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. GregB135 1 Quote TM Sim2 Max 10.5 Ping G410 5 wood Ping G410 7 & 9 woods PXG Gen 5 0311P 5-gap PXG forged 54 & 58 wedges PXG Operator H w/ BGT Stability shaft Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 23 minutes ago, Larryd3 said: You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! Shapotomous, MattF, russtopherb and 3 others 4 2 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
cnosil Posted July 30, 2021 Share Posted July 30, 2021 6 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! sounds like poor customer service; but glad you are getting it fixed. Lesson learned is that you should do your own regripping MattF and Nolan220 2 Quote Driver: G400 Max 9* w/ KBS Tour Driven Fairway: TS3 15* w/Project X Hzardous Smoke Hybrids: 915H 21* w/KBS Tour Graphite Hybrid Prototype 915H 24* w/KBS Tour Graphite Hybrid Prototype Irons: TR20V 6-11 w/Vizard TR20-85 Graphite Wedge: 54/12D, 60/8M w/:Accra iWedge 90 Graphite Putter: Sacks Parente MC 3 Stripe Backup Putters: Milled Collection RSX 2, mFGP2, Futura 5W, TM-180 Member: MGS Hitsquad since 2017 Link to comment
Nolan220 Posted July 30, 2021 Share Posted July 30, 2021 7 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again MattF 1 Quote Speedzone Driver Tensei AV Blue or G400 SFT 10. KBS TD 50 Category 3 shaft King Speedzone Black Yellow Fairway 3 wood Tensei AV Blue 65 F9 SpeedBack Black Grey Fairway 5 Wood ATMOS Tour Spec Blue 7 shaft T300 4i-GW - Tensei AV Blue AM2 Regular Flex or JPX 900 Hot Metal 5 - GW Project X Lz 4.5 Regular Flex Graphite Glide 2.0 SS Wedges 54 & 58 TP Red White Ardmore Putter - BGT Stability Tour Black shaft Precision Pro NX7 range finder Ultralight Cart Bag Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 Just now, Nolan220 said: WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again Maybe because I’m young (25) they think I’m stupid? They didn’t even offer an apology. Now I’ll be without a putter for a while. I guess it’s a good excuse to buy a new putter, lol. Nolan220, Shapotomous and MattF 3 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 (edited) 36 minutes ago, Larryd3 said: You should, that's horrible work. And if you go to sell it down the road, that's going to impact the price you'll get. I'd definitely be having a discussion with the store. Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc. That'll take months.... Sorry it happened to you. How’s that Newport 2 treating you? Edited July 30, 2021 by nmuwildcat Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 4 minutes ago, Nolan220 said: WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again Some of the sales guys are great. The guy I usually buy from showed me the new T100’s, and wow! Those are some nice looking irons. Nolan220 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
fixyurdivot Posted July 30, 2021 Share Posted July 30, 2021 11 minutes ago, nmuwildcat said: I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable! Surprised that was their response... what a dip stick that guy is. Good to hear their making good on what is clearly their screw-up. I have so much more respect for businesses that step up to such things. Stuff happens, we get it. When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me. That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred. cnosil, Shapotomous and MattF 3 Quote G410 Plus, 9 Degree Driver G400 SFT, 16 Degree 3w G400 SFT, 19 Degree 5w ZX5 Irons 4-AW Glide 2.0 56 Degree SW (removed from double secret probation ) ER5v Putter (Official Review) AI-One Milled Seven T CH (Official Review) Link to comment
Larryd3 Posted July 30, 2021 Share Posted July 30, 2021 7 minutes ago, nmuwildcat said: How’s that Newport 2 treating you? haven't had a chance to try it out yet other than hitting some putts on home rug but it sure is a great looking putter. Thanks for selling it to me. nmuwildcat 1 Quote TM Sim2 Max 10.5 Ping G410 5 wood Ping G410 7 & 9 woods PXG Gen 5 0311P 5-gap PXG forged 54 & 58 wedges PXG Operator H w/ BGT Stability shaft Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 10 minutes ago, fixyurdivot said: Surprised that was their response... what a dip stick that guy is. Good to hear their making good on what is clearly their screw-up. I have so much more respect for businesses that step up to such things. Stuff happens, we get it. When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me. That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred. The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on. Shapotomous and MattF 2 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
Shankster Posted July 30, 2021 Share Posted July 30, 2021 11 minutes ago, nmuwildcat said: The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on. That’s not the point. If you scratch my Ferrari (dreaming here) you fix it. Not “bug it out”. Own up to your mistake. Glad they are doing it right though. Quote Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 1 minute ago, Shankster said: That’s not the point. If you scratch my Ferrari (dreaming here) you fix it. Not “bug it out”. Own up to your mistake. Glad they are doing it right though. Exactly. Never once did the own up to it. Kept blaming me. Shankster 1 Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
bens197 Posted July 30, 2021 Share Posted July 30, 2021 9 minutes ago, nmuwildcat said: Exactly. Never once did the own up to it. Kept blaming me. Good on you for standing your ground. You did the correct thing. Quote Titleist TSi3 Fujikura Speeder NX Blue 60X TaylorMade SIM2 3 wood Fujilkura Ventus Blue 7-X Titleist U505 2 Tensei 1K Black 85 X Titleist T100 4-P Nippon Modus 3 120X PING S159 50-S 55-H 59-T DG X100 Vokey SM8 50, SM9 54 & 60 Nippon Modus 3 120s L.A.B. MEZZ Max Broom Accra 47" 79.5* Srixon Z-Star XV Currently testing the 2024 PING S159 wedges… https://forum.mygolfspy.com/topic/63483-testers-announced-ping-s159-wedges/ Was testing, still loving the 2023 Titleist T100 Irons 4-P https://forum.mygolfspy.com/topic/60456-titleist-t-series-irons-2023-forum-review/ Link to comment
heavygolffeels Posted July 30, 2021 Share Posted July 30, 2021 Would be pissed. Especially on a putter. Looks like the manager at least did the right thing even if they didnt exhibit any good customer service along the way. Live and learn. Probably time to find a different golf shop. Quote GARSEN GRIP TESTER Driver: PING G400 MAX, Ventus Blue 6x Woods: COBRA F6 Baffler AD DI 8S Hybrid: CALLAWAY Apex Pro, Ventus Blue 8s Irons: SRIXON ZX5 mk2 5-6, ZX7 mk2 7-PW, Modus 120x Wedges: EDEL 50 C grind, 54 V grind, CLEVELAND 60 RTX6 Low Putter: YES Abbie! Link to comment
russtopherb Posted July 30, 2021 Share Posted July 30, 2021 What a crock from the store. If it was me I'd be pushing the issue higher up. I'm usually in the "ok if they offer to fix it, all is well" category, but blaming you and refusing to accept responsibility? That's BS. Quote In my carry bag: ST-X 10.5* Kai'li Blue R Flex ST-Z 15* Kai/li Blue R Flex ST-Z 4h Linq Blue R Flex Launcher 5h Launcher CBX 6i-PW CBX 54* & 58* Huntington Beach #10 e12 Contact CURRENTLY TESTING - Mizuno Long Game Link to comment
nmuwildcat Posted July 30, 2021 Author Share Posted July 30, 2021 12 minutes ago, russtopherb said: What a crock from the store. If it was me I'd be pushing the issue higher up. I'm usually in the "ok if they offer to fix it, all is well" category, but blaming you and refusing to accept responsibility? That's BS. I was honestly shocked how the manager handled this. I’ve purchased nearly every club I’ve owned from Carl’s. Will be spending my money elsewhere from no one. Quote TSi2 Driver TSi2 3 Wood Srixon ZX7 Vokey SM8 50-54-54 Toulon Las Vegas 34” Link to comment
dcherif Posted July 30, 2021 Share Posted July 30, 2021 Nope, I'd be mad for sure Quote Link to comment
Tyler86 Posted July 31, 2021 Share Posted July 31, 2021 Id be pissed too! Even if it is a scotty . To play devils advocate, you left and came back with it scratched and they probably get scammed a bunch. But you should absolutely be pissed and screw those guys! Quote Mavrik Max Driver M2 5W 818 hybrids Steelhead XR Irons ZipCore wedges SeeMore PR M7X Link to comment
RollingGreens Posted July 31, 2021 Share Posted July 31, 2021 It should be a lesson to them to take better care of items. You can’t hack your way through life, quality goes a long way. Quote Stealth 2 Plus 9deg Kai' li Red Stealth 2 13deg Aldilla Rogue Silver Stealth 2 15deg Aldilla Rogue Silver JPX 921 Hot Metal 4-PW Nippon Modus 120s SM8 54 and 58deg Dynamic Gold Wedge Flex Scotty Cameron Newport 2 Titleist ProV1 Hoofer Stand Bag Stewart Q Follow Electric Caddie 300 PRO Rangefinder Official Nippon Regio B+ Driver Shaft Review Official Stewart Q Follow Review Link to comment
RichL85 Posted July 31, 2021 Share Posted July 31, 2021 As someone that used to do a lot of regripping through college, the person had to try to do that kind of damage. I know the setup at my store had a super easy adjustment mechanism for the grip on the shaft. To do that damage, one would have to physically try to crank that clamp down. There's just no excuse for that lack of attention. Quote Driver: PXG 0811XF Gen 4 w/ Fujikura Motore X F3 6- 3 Wood: PXG 0341XF Gen 4 w/ Mitsubishi Diamana S+ 70g Hybrids: 19 and 22 degree PXG 0317XF Gen 4 w/ Project X Evenflow Riptide 80g Irons: 5-PW PXG 0311P Gen 4 w/ KBS Tour 120 Wedges: Indi 50 FLX, 54 FLX, 58 ATK w/ KBS Wedge 610 (Official Review) Putter: Battle Ready Blackjack, 36.5”, Double Bend neck Spornia SPG-7 hitting net review 2023 Titleist White Box ProV1 review Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.