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Am I Overreacting?


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I took my new Phantom X 5.5 to get regripped at Carl’s Golfland, and whoever installed the grip badly scratched the shaft and shaft band. They actually cut into the shaft a bit. I know it’s purely cosmetic, but is it right to be annoyed over this? I just paid $430 for the club. 

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Yes these things should be handled appropriately, even being a cosmetic issue I would not be very happy. I am sure whatever company did it has "liability clauses" for this which sucks but yea you have every right to be pissed. 

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Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for?

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not at all .. you pay for it to be done correctly... you didn't pay to get the shaft scratched... 

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1 minute ago, GregB135 said:

Nope. Not overreacting at all. Shop tech did not use care and attention to detail. How much of a discount did you ask for?

I didn’t notice this until I today. I’m going in person today to talk to the manager.

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This happened with my car the last time I took it in… I specifically told them NOT to touch the cabin air filter because I just changed it.  They did anyways. The fan sucked the filter in because the didn’t install it correctly… I let the manager know that I was not paying for any of it.  They fixed their mistake.

 

Hopefully these guys do the same.  If I were in charge of the place I would.  Good luck. And I hope they don’t give you the “not my problem” response.

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You should, that's horrible work.  And if you go to sell it down the road, that's going to impact the price you'll get.  I'd definitely be having a discussion with the store.  Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc.  That'll take months....  Sorry it happened to you.  

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23 minutes ago, Larryd3 said:

You should, that's horrible work.  And if you go to sell it down the road, that's going to impact the price you'll get.  I'd definitely be having a discussion with the store.  Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc.  That'll take months....  Sorry it happened to you.  

I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable!

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6 minutes ago, nmuwildcat said:

I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable!

sounds like poor customer service; but glad you are getting it fixed.     Lesson learned is that you should do your own regripping 🙂

 

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7 minutes ago, nmuwildcat said:

I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable!

WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again 

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Just now, Nolan220 said:

WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again 

Maybe because I’m young (25) they think I’m stupid? They didn’t even offer an apology. Now I’ll be without a putter for a while. I guess it’s a good excuse to buy a new putter, lol.

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36 minutes ago, Larryd3 said:

You should, that's horrible work.  And if you go to sell it down the road, that's going to impact the price you'll get.  I'd definitely be having a discussion with the store.  Only way I can think of to really make it right is to send back to the Cameron custom shop for a reshaft and a new band, etc.  That'll take months....  Sorry it happened to you.  

How’s that Newport 2 treating you?

Edited by nmuwildcat

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Toulon Las Vegas 34”

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4 minutes ago, Nolan220 said:

WTF .. sounds like terrible customer service ... good they are shipping it out but I wouldn't go back there again 

Some of the sales guys are great. The guy I usually buy from showed me the new T100’s, and wow! Those are some nice looking irons.

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11 minutes ago, nmuwildcat said:

I just went to Carl’s. They were accusing of me “damaging” it by using a putter rack. When I mentioned the putter is new, the guy said I “shouldn’t have had it regripped. It sounds like you’re going to just resell it anyways”. After some back and forth, they’re going to ship it to Scotty Cameron to have it reshafted. Unbelievable!

Surprised that was their response... what a dip stick that guy is.  Good to hear their making good on what is clearly their screw-up.  I have so much more respect for businesses that step up to such things.  Stuff happens, we get it.  When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me.  That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred.

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7 minutes ago, nmuwildcat said:

How’s that Newport 2 treating you?

haven't had a chance to try it out yet other than hitting some putts on home rug but it sure is a great looking putter.  Thanks for selling it to me.  

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10 minutes ago, fixyurdivot said:

Surprised that was their response... what a dip stick that guy is.  Good to hear their making good on what is clearly their screw-up.  I have so much more respect for businesses that step up to such things.  Stuff happens, we get it.  When I told the folks at Fairway Jockey about my swing weights being off, they quickly responded that they just flat out missed that on the spec sheet and that they would correct at no cost to me.  That, IMO, is how you cultivate long term customer relationships and, perhaps even more importantly these days, good street cred.

The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on.

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Vokey SM8 50-54-54

Toulon Las Vegas 34”

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11 minutes ago, nmuwildcat said:

The guy claimed he could just "buff it right out", even though I told him they had cut into the metal. That's when he got all defensive asking why I even bothered to have it regripped. They never once apologized. I'll definitely be taking my business elsewhere from now on.

That’s not the point.  If you scratch my Ferrari (dreaming here) you fix it.  Not “bug it out”. Own up to your mistake.  
 

Glad they are doing it right though.

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1 minute ago, Shankster said:

That’s not the point.  If you scratch my Ferrari (dreaming here) you fix it.  Not “bug it out”. Own up to your mistake.  
 

Glad they are doing it right though.

Exactly. Never once did the own up to it. Kept blaming me.

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Vokey SM8 50-54-54

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9 minutes ago, nmuwildcat said:

Exactly. Never once did the own up to it. Kept blaming me.

Good on you for standing your ground.  You did the correct thing.

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Would be pissed. Especially on a putter. Looks like the manager at least did the right thing even if they didnt exhibit any good customer service along the way. Live and learn. Probably time to find a different golf shop. 

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What a crock from the store. If it was me I'd be pushing the issue higher up. I'm usually in the "ok if they offer to fix it, all is well" category, but blaming you and refusing to accept responsibility? That's BS. 

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12 minutes ago, russtopherb said:

What a crock from the store. If it was me I'd be pushing the issue higher up. I'm usually in the "ok if they offer to fix it, all is well" category, but blaming you and refusing to accept responsibility? That's BS. 

I was honestly shocked how the manager handled this. I’ve purchased nearly every club I’ve owned from Carl’s. Will be spending my money elsewhere from no one.

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Id be pissed too! Even if it is a scotty 😜. To play devils advocate, you left and came back with it scratched and they probably get scammed a bunch. But you should absolutely be pissed and screw those guys! 

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It should be a lesson to them to take better care of items. You can’t hack your way through life, quality goes a long way. 

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As someone that used to do a lot of regripping through college, the person had to try to do that kind of damage. I know the setup at my store had a super easy adjustment mechanism for the grip on the shaft. To do that damage, one would have to physically try to crank that clamp down. There's just no excuse for that lack of attention.

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