Ping Putter Insert Coming Out

[PBH3 93]

I just noticed during my round yesterday that the face insert on my Ping Sigma G Tyne putter is starting to pop out on one side (I've attached a photo).  Right now it doesn't seem like a big deal and the center where the ball makes contact looks fine. 

Do you think this has any effect on performance?

Is this something that I can fix myself by popping the insert off and re-gluing it?  Or is there some magic that I need a professional to take care of it?

If I am going to take out the face insert are there any after market inserts I should be looking at?  I haven't found much online for after market inserts.

Thanks!

[jlukes 16,179]

Yes,  Contact ping.  Inserts coming out, warping, or caving in can have a big impact on performance.

[Granata13 69]

Contact Ping!! They are really easy to work with and will either fix it right or get you a new one

 

https://ping.com/en-us/customer-service

[PBH3 93]

Update:
As always, Ping's customer service is top notch.  7 days from me shipping the putter back to Ping it returned with a new insert installed.

[jasperuga 1]

Did you have to pay to have it repaired? I'm having the same issue, but Ping says it out of warranty because it's the 2017 model and wants $45 for repair and $15 shipping each way. 

[fozcycle 15,048]

4 hours ago, jasperuga said:

Did you have to pay to have it repaired? I'm having the same issue, but Ping says it out of warranty because it's the 2017 model and wants $45 for repair and $15 shipping each way. 

Let’s see, I’m that is $75.  Is this your only putter? If not, and you really like it, then pay up. Otherwise, try another putter.  I have a Tommy Armour Impact #3 that is very similar to your Ping.  Go to Dicks and try it out, not very expensive, $120.

 

[MGoBlue100 2,603]

On 9/29/2021 at 6:57 PM, PBH3 said:

Update:
As always, Ping's customer service is top notch.  7 days from me shipping the putter back to Ping it returned with a new insert installed.

I'm late to this thread.  Glad to see Ping stepped up.  I was going to suggest:

[HDTVMAN 154]

Take it to the dealer where you bought it, or a Ping authorized dealer. Ping does not work with consumers. You must go thru an authorized dealer who will call Ping, get a repair ticket, and send it in for repair. Ping should cover the issue.

[Jcosta 0]

Wow, for what Ping charges for putters, seems like a lifetime warranty on materials & workmanship should be the standard. 

[PBH3 93]

On 11/5/2021 at 2:37 AM, jasperuga said:

Did you have to pay to have it repaired? I'm having the same issue, but Ping says it out of warranty because it's the 2017 model and wants $45 for repair and $15 shipping each way. 

No, they emailed me a shipping label and I sent it directly to them at no charge.  I was also given the option of going through an authorized dealer and have them ship it back.

[jasperuga 1]

Thanks for the responses. I have a Ping Sigma 2 Tyne 4 which I game so I have a putter. I wanted to get this one repaired for a backup. I might try and bring it to my local Authorized PING Retailer and see what they tell me. At $75 for repairs, I might just keep it how it is.