Alphard club booster V2 stalling

[jsilva 3]

Hi folks,

I have the V2 and it's been terrific except for the following. After stopping it, hitting your shot, and proceed to move, has anyone had their V2 stall? In other words, you press the forward button numerous times and it doesn't move. It eventually will start but it's somewhat unnerving. I've updated the firmware and it's doing it far less, once or twice a round as opposed to several times. I would appreciate any feedback, or if anyone else has been having this same or similar problem. Thanks.

[downlowkey 4,164]

I have the same unit and experienced the same stalling scenario - unit moves roughly a foot and then won’t accept any more remote inputs for ~15 seconds. Happened maybe 4-5 times over the course of 18 holes.

After reaching out to Alex (Alphard founder) he determined it was most likely a bad remote _or_ alternatively an issue with the RF module. He initially had the U.S. distributor (Proactive Sports Group) send me a new remote which did not solve the problem. After that he had them ship me a new motherboard. That also did not solve the problem.

Here’s what I have further narrowed down regarding specific incidence: 1. it is much more likely to occur after having initiated the remote lock function. 2. it is much more likely to occur when I quickly input a second forward speed increase from a stopped position.

Potential workaround procedures that have improved my experience: 1. allow the unit to move several feet at the slowest setting before further increasing the speed. 2. use the (15 yard) programmed distance remote input to initiate forward motion after the unit has been locked and sitting (i.e. remote has been locked in your pocket for a few minutes while putting).

I’ll be curious to hear if your experience mirrors my own. Alex has not been forthcoming re: whether ours is a common issue but I’m leaning that direction.

[jsilva 3]

Hi Downlowkey,

Thanks for responding. Your issue is the same exact issue I'm having. It usually happens after the unit has been sitting for a while, foursome getting up and down to finish the whole around the green or after we tee off. They first sent me a new remote, that didn't help. They then sent me a new motherboard, it helped a little bit, and lastly we updated the firmware to the latest version. It's helped somewhat, now it only does it once or perhaps twice a round. I've been speaking to Nick, and he's been helpful, but I keep stating that this product has a one year guarantee. I live in the northeast, and I purchased the V2 in March and my golf season will be over more or less in about a month and a half to two, I will be missing out on 3 months warrantee. I asked him if they sell an extended warrantee but they don't. Nick said they'll work with me after the warrantee is done, as long as it not too much after it's been voided which is somewhat comforting, but not entirely. After communicating with you, it seems to me there is a bigger issue with the V2. If it's happening to you and me, it must be happening to many others. I'm going to speak to Nick at Alphard and let him know I've communicated with another V2 owner who's having the same issues as me. Hopefully they'll figure out what's wrong and let us all know what the fix is. I will try your workarounds and see if it helps. Also, can you enlighten me on what an RF modulator would be? Thanks again, I look forward to speaking with you again. All the best to you

[downlowkey 4,164]

1 hour ago, jsilva said:

Can you enlighten me on what an RF modulator would be?

RF module is a part wired into the motherboard that allows the V2 unit to receive wireless signals from the remote. If the stalling issue persists after my warranty expires, I may try to fab in an external antenna to see if that helps and should also significantly extend the remote range.

[jsilva 3]

Good luck to you DLK. Hopefully it won't come to that and ALPHARD will have a fix before then. I wrote to Nick the contact I have at the US distributorship and encouraged me to write to Alex, I will do so and let you know what he says. Let's stay in touch.