Stewart Q follow issues

[K Faver]

Serious Issues with this cart:

I have now walked three rounds with the Q.  Here are a couple observations:

When I hit the follow button, the cart violently drive right and then left.  Super dangerous for anyone near this cart.  Sometimes instead it will just head off in a random direction.

The cart is also supposed to stop and/or stay still when it get with a certain distance for the golfer.  Sometimes it does not stop and will plow you over.  Other times when I walk to my bag it goes in reverse. Other times it just sits there and twitches. 

You have to be super deliberate with your indications on the remote.  You better have your finger on the stop button at all times but this thing is unpredictable. 

As mentioned in other comments, the handle is super flimsy. 

 

I was super excited about a cart with follow capability, but the Q has lots of issues.

 

[Triple_Putt]

Thats a lot of issues for such a costly cart, have you reached out to them to see if they have any solutions?

[K Faver]

This is the response:Stewart Golf USA (Stewart Golf USA)

28 Feb 2023, 14:56 GMT

Hi Keith, 
 
If you have the Q in follow when approaching the cart it can wiggle a bit and reverse as it is trying to keep the same distance from you as when you are walking in follow. Its only when you enter the neutral zone that the cart remains still. 
 
What sort of bag are you using and how much does this weigh? If your bag is too light it can have an impact on the initial follow movement. We reccomend using a cart bag that weighs around 30lbs.  

Kind regards,

Sam
Customer Care Advisor
Stewart Golf

 I'm going today to the pga superstore and buy a heavier and bigger bag.  It's a good excuse. to buy a new bag. I dont think they acknowledge the seriousness of my issues but Im trying because I really want this product to work.

[GolfSpy_APH]

Did you check out the reviews done here? There is another thread on this already. I'll try and find it and merge it for you. 

[sirchunksalot]

I would try weighing your bag and getting the weight up to around 30-32 lbs. You can add extra weight to the bag by placing extra balls, weights, etc...

I noticed a difference with my datrek bag and how much smoother it maneuvered after adding weight.

 

[Bang60]

3 hours ago, K Faver said:

This is the response:Stewart Golf USA (Stewart Golf USA)

28 Feb 2023, 14:56 GMT

Hi Keith, 
 
If you have the Q in follow when approaching the cart it can wiggle a bit and reverse as it is trying to keep the same distance from you as when you are walking in follow. Its only when you enter the neutral zone that the cart remains still. 
 
What sort of bag are you using and how much does this weigh? If your bag is too light it can have an impact on the initial follow movement. We reccomend using a cart bag that weighs around 30lbs.  

Kind regards,

Sam
Customer Care Advisor
Stewart Golf

 I'm going today to the pga superstore and buy a heavier and bigger bag.  It's a good excuse. to buy a new bag. I dont think they acknowledge the seriousness of my issues but Im trying because I really want this product to work.

Hmmmm I'm thinking keep the bag LIGHT so the battery lasts longer, with the unnecessary weight the day is approaching FAST you will need to PUSH the Q with all that weight...

 

[K Faver]

Good news.  Stewart has offered to let me return the cart including paying for freight and replace with a new one

[Triple_Putt]

Good news! Hopefully the new unit is better. Did you end up making your bag heavier to see if it helped or didn’t get that far before they offered to replace?

[K Faver]

I bought a new bag but never used it on the cart

[Nordic_Viking]