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KB McCool

Krank Element Delivery or lack thereof

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I hate to make my first post a negative post but nonetheless here goes...

On 12/24/12 I ordered two new Krank Element Drivers. I was told that (after paying in advance) that my delivery would be 4 to 6 weeks. I called the first of January to make sure this was still the case on delivery and was assured that this was true. I called the last week of January and was told the between the first and second week of Feb. I would see my new drivers. I decided I would sell my perfectly good Rocketballz Tour Drivers on Ebay and they went fast. I called the first week of Feb and they said that they should be in as forecast in second week. I called the beginning of last week and was told they had a problem with the Chinese 15 day holiday which was causing a delay but they would send them out last Friday and that they would email me a tracking number when shipped on Friday. I called Krank up today and they said that they were out of the shafts that were to go on my two drivers and they thought they would be in this Thursday??????? I said that I sold my drivers two weeks ago and was golfing without a driver??? I asked them again "how realistic is it that they would ship me my driver this week?" And they suggested I might see them towards the end of next week.. This more than put me in a bad mood. I must say that the thing that upsets me most of all this is that Krank has been less than forthright and honest in their communication to me on this whole matter.. One thing I expect is a straightforward and honest answer to my delivery and or projection of delivery on these drivers.. I wonder if anyone else has had this problem?

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I mentioned this briefly in your introduction thread. I talked to Lance Reeder over the phone for a "fitting" to decide what loft and shaft I would get. (Which has worked out pretty well btw) He said it would ship the next day. I got a tracking number in an email. It never showed it was picked up on their end. A week later I called and they looked around and found it still sitting there. Why? I have no idea. Someone dropped the ball I guess. But, they over-nighted it when I brought it to their attention. So, they took care of me.

 

I thought they told me the Element would be shipping in March when they were offering it to me. I didn't expect to start hearing about people getting them until then.

 

I considered the Element. I liked the smaller look of the Rage though. Performance-wise, it would be great to see both in the upcoming driver testing. I bet they will only have the Element though.

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KB, firstly welcome to the forum. That's a real bummer about your experience thus far, but I'm hopeful for you that Krank takes the opportunity to do right by you. It might be worth posting something on the thread that Krank started about the Element - link HERE. Vinny's email address is in there as well, so might pay to flick him an email directly.

 

Hopefully you get lots of opportunities to contribute here, and (fingers crossed) are able to share an overall positive Krank customer experience.

 

All the best

 

Brad

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KRANK have dropped the ball in regards to customer service lately. Still waiting on items ordered last November. (Shirts & hats)

 

I have also cancelled my order for the Element and as I used PAYPAL to pay for it I have a received a full refund.

 

Lost me as a customer

 

AJ

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KRANK have dropped the ball in regards to customer service lately. Still waiting on items ordered last November. (Shirts & hats)

 

I have also cancelled my order for the Element and as I used PAYPAL to pay for it I have a received a full refund.

 

Lost me as a customer

 

AJ

Wow! I thought they were on it after getting a response on their thread! Not good!

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You might want to try getting a hold of them on their thread here. http://forum.mygolfspy.com/topic/7754-element-launch-and-mgs/ I forgot they said it would be late Jan. and early Feb. the Element would start shipping in that thread. AJ and I both had a response from them there. I'm really surprised they still didn't take care of AJ. That doesn't sound good.

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AJ I am looking into why yours did not go through as of yet from here. I checked tracking number and stated it was initiated but not shipped out. I will email you from my personal email again.

 

McCool, I responded to a thread with your post in there and will apologize again here on behalf of Krank Golf. Please email me direct, vinny@krankgolf.com

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Krank Golf,

 

I am curious if you are going to be doing anything in regards to this experience. I ordered a driver on 12/14 and paid in full on that day. I was told the club would ship in 4-6 weeks. It has now been 10 weeks and I still do not have a club or a date as to when the club may even be shipped. I scheduled a golf trip that I got to go on without a driver. Sold mine because when I was scheduled to leave I should have had no problem receiving my new driver. I say my new driver, since I have already paid for it. I have sent multiple emails and have not even received the benefit of a reply. All I ask is for an honest answer. I have another trip sceduled in 2 week and would love to have a driver for it. Is this possible?

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Chal,

 

Again I do apologize for this long long delay in us getting out orders. Our first issue was getting heads from Foundry, got those and now Fujikura put us on another long hold with not getting us the shaft orders we put in. Once we get them in we will start two day airing orders out as we have all in stock once shafts are in. If you paid for two day air we are overnight shipping them out to you. Also, we will be throwing in our new Krank Golf Team caps to all orders that have gone over the 6 week mark as again we did not nor have any intentions in this long delay. What we tell guys when they order is was we anticipate on from factories.

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Krank golf,

 

appreciate the response. thank you. i just ordered the head, no shaft. but the head was a lower loft, 6.5. will this get out sooner?

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Krank golf,

 

appreciate the response. thank you. i just ordered the head, no shaft. but the head was a lower loft, 6.5. will this get out sooner?

 

I know you're a +2, but holy #@$&, a 6.5 driver? Is this for LDA?

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Lol, no not at all. I generate a lot of spin and very high launch. My last driver was a Titleist 910 7.5 that I had set at 6.75 and still launched at about 15. Just tryin to get that down. Hoping a true 6.5 will help.

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I've seen 1 or two folks commenting on how they sold their drivers before getting a new one. I gotta ask. . .who does that?! Especially when waiting on a new release that is scheduled for several weeks down the road? While I do think Krank's communication with it's customers has been atrocious bordering on incompetent, I gotta say it really is not their problem or their fault that a customer sold a club. Anyone who's familiar with new product launches in the golf world would be more reasonable to assume a delay than to expect things to happen on time, imo. I just can't imagine putting myself in a position to not have a driver for a "big golf trip" or even several weeks of play. Things like this just aren't Krank's problem imo, although it is probably pretty difficult for them to say so diplomatically!

 

That being said, Krank should have made life easier on themselves and built some delay into their projections, and once it became apparent that the delay was inevitable, they should have been contacting all customers with their newest best projections on delivery, again giving themselves a cushion each time if things did not go according to (new) plans.

 

Seems to me that the one thing I haven't seen is any complaints about the products Krank has delivered. It's sad to see a company shoot themselves in the foot so badly based not on product quality but on just flat out terrible customer service. I hope they find a way through this.

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Not Krank's problem that I sold my club. I did it to maximize the amount I was going to get for the club I had. With every company coming out with a new club, if I waited until now I really doubt I would have got the same price. What I expect is an realistic expectation on when the club is going to be delivered. If they said right up front that it would be 12-15 weeks I would have no issues. If they would have answered emails and said anything I would have no issues. If they said anything different when I called besides it will be 2 weeks over an over I would not have any issues. But none of that happened and that is the problem. Not that I sold a club..

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Chal, I just got into office and will get in touch with Foundries to see when they will get here as they have been shipped to us already.

 

Tyk,

 

Based on our talks and communications and trip to Foundries before these were started, everything was set and started before we left which was a good sign for us. When we talked to the shaft maker about shafts and met it was set in stone to be here by a certain day. Normally are launches are longer, and not this short in dates, but we anticipated this gong as we planned and laid it out. If it were like all our others launched it would have been on time at 12 weeks.

 

I wanted to say thank you to the customers that are being patient with us and allowing us to get through this. You will not be disappointed with this club head.

 

Again any comments or questions, please email me direct, vinny@krankgolf.com

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Krank Golf,

 

Thank you for the response. Very much looking forward to receiving the club.

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I've seen 1 or two folks commenting on how they sold their drivers before getting a new one. I gotta ask. . .who does that?! Especially when waiting on a new release that is scheduled for several weeks down the road? While I do think Krank's communication with it's customers has been atrocious bordering on incompetent, I gotta say it really is not their problem or their fault that a customer sold a club. Anyone who's familiar with new product launches in the golf world would be more reasonable to assume a delay than to expect things to happen on time, imo. I just can't imagine putting myself in a position to not have a driver for a "big golf trip" or even several weeks of play. Things like this just aren't Krank's problem imo, although it is probably pretty difficult for them to say so diplomatically!

 

That being said, Krank should have made life easier on themselves and built some delay into their projections, and once it became apparent that the delay was inevitable, they should have been contacting all customers with their newest best projections on delivery, again giving themselves a cushion each time if things did not go according to (new) plans.

 

Seems to me that the one thing I haven't seen is any complaints about the products Krank has delivered. It's sad to see a company shoot themselves in the foot so badly based not on product quality but on just flat out terrible customer service. I hope they find a way through this.

In response to why I sold my drivers.............. they specifically told me I would have them at such a time........why not sell the clubs?? I took them at their word.. and that is simply why I sold them.. plus I could use the money... not filthy rich that I can have 4 drivers setting around... I find my actions and reactions more than appropo considering everything I was promised!

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Krank Golf,

 

Is there any word on if the Low lofts will be in this week and shipped out. Thanks for any feedback.

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Krank Golf,

 

Is there any word on if the Low lofts will be in this week and shipped out. Thanks for any feedback.

 

I had heard that the shafts might be in on Wed or Thurs this week??

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