I just had a very similar experience with Bushnell and will not ever be buying a product from them again. I had issues with my Bushnell Tour V5 Slope Edition range finder and went three times through their "corrective steps" to solve the problems, ordered new batteries, and then finally sent in for diagnosis which said water damage... The range finder worked, just not the slope or the pinseeker technology... But they did offer me a 20% coupon! What a joke, I will be moving on from Bushnell and will never be buying anything else from this company.