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Hi, thanks for posting details, I have had an exputt for just over a year and have used it a lot, to the point the foam stopper has worn and there seems to be a wear line developing on the mat that may be affecting the putts. I have cleaned, vacuumed and only used the mat inside but it seems it may be worn out, so I was wondering what options were available?
I don’t like putting practice but this device is really helpful, addictive and fun! I’d hate to lose it.
P.s. I have mailed you directly about this but received no reply.
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Hey,
Glad to hear you love the ExPutt,
Please can you email customerservice@secondchance.co.uk again?
I do apologise if we've missed your initial email about your issue as we had a small restructure of the business not too long ago so it unfortunately may have got missed.
I can only really answer questions that are specifically product related and can't really advise on customer service related issues.
Once you've emailed, let me know and I will speak to my colleague.
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