SunilM

I bought it in August 2022 directly from MGI. I would assume it had the newer thicker axel. As you might be able to tell from my photo that I initially posted, the axle is pretty thick and virtually impossible to bend, so it must have been delivered to me that way. I am not done with this saga and will try and call them one last time. Otherwise it is off to court as I feel quite done in as a consumer. This is the last time I purchase anything from MGI and will definitely look at other manufacturers instead.

Yes, do keep us posted. It will be interesting to see how they handle your issue.

Yes, I hope it gets sorted out. I purchased it directly from MGI. I think when their carts were manufactured and serviced in Australia, their service was far better as they were trying to gain a foothold in the US. Now, with them being manufactured in China, the service based on my experience has deteriorated markedly. I am certainly not giving up and will do whatever I have to to make sure they honor their warranty. They really need to better focus on their customers.

I purchased the Zip Navigator from MGI Golf in August last year, $1600. I had a hard time putting one of the wheels on when I got it but got it on anyway. I have literally used this cart two, maybe three times on the golf course, aside from testing it out in the neighborhood park. It has 23 miles on it. Stored it through the winter without removing the wheels and finally pulled it out to use it again. Had a difficult time getting the wheel off, since I wanted to grease the shaft, but managed to do so. Turns out one of the wheel shafts is bent. MGI, after demanding all kinds of information, claims the shaft is not covered by their 3 year warranty. Pointed out that is not mentioned on their website warranty clause, they then claimed it was damaged by me somehow. How I could damage a solid shaft like that is beyond me. They refuse to either repair, replace or refund the money on the cart. I am going to follow up with legal options but Buyer beware. This is not an organization that cares about customer service and hopefully none of you have the misfortune of dealing with their customers service operations.