Yes in Australia, I don't know why its so hard to order some irons with agreed lies, but there you go. The place I went is a new golf complex, and obviously hasn't sorted out itself yet. There is still construction etc going on, so you put it down to teething problems, but it still shouldn't be that hard. If I was the manager and I knew about it I would be chucking a fit with this kind of customer service and poor management.
reply to SR. FIELD OPERATIVE Yeah, when I went back they didn't really want to talk much, either because they realised they stuffed up and don't want their boss to know and for it to go away quietly, or they think i'm just being pesky and overly fussy and want me to go away and stop pestering them. I wanted them to check the final lies and they weren't very co-operative-'they are already done' kind of thing. Either way, they arent very approachable after spending close to $3500, which suggests something is wrong somewhere. I'm taking my business elsewhere.
I was out of the game for 10 years, got fitted a few weeks ago, saw 2 different fitters and chose one before I bought a brand new $3200 complete golf set. Not everything went smoothly, and for you professional fitters out there, here is a few major criticisms. (Summary is in bold). Here are my specs: 6'1 height, 37.5 inch wrist to floor, swing speed 100-105mph, aggressive tempo, ~250+ yards carry with driver, high spin around 3000-4000, high ball flight with a slight fade, handicap around ~12 now, but used to be down to 7. My long irons and driving is pretty good, my wedges are very average. I have a high swing and tend to fade the ball, but I can adjust my swing to hit both a fade and a draw. 1. First of all, the different fitters couldn't even agree on what lie angle I needed for my 7 iron, which I hit high and about 165 yards+ carry. One said 4 flat, the other 2 up. I went with the 2 up because it was a driving range and they had more facilities etc. I think this was a problem because I can adjust my swing to the club relatively easily. 2. They both got the length right, about 3/4 to 1 inch over. They both only tested 7 iron and driver. They didn't ask to test any other clubs. The fitting for one cost $118 which I went with, the other was free. 3. I was recommended Mizuno JPX EZ forged, all 2 up, 1 inch over, S300 steel irons, and XR 16 Pro driver/pro 3 wood/3 pro hybrid all with X stiff flex. Vokey Wedges were also 1 inch over, and I was told they were also 2 up. 4. However when the clubs arrived, that isnt what I got. I was hitting them all well left with some hooks, so got some second advice and a check of lies. Turned out the irons were all 3.5 up, 1 inch over (making them effectively 5.5 up). Moreover I got the XR 16 9.0 standard driver/fairway wood /hybrid -the standard model not the XR 16 PRO, which was not what was decided at the end of testing. The driver/fairway/hybrid shafts were all X flex, even though my swing speed is only 100-105mph. When I tested the XR 16 pro afterward it felt lower, better, and longer. The XR 16 went too high, even with X flex, and I had to put it at its lowest setting of 8 degrees at neutral, which worked ok, but the XR 16 pro was lower and longer and lower spin. The vokey wedges were not 2 up either, I was hitting them well left and when checked, they were both 4 up, making them, with 1 inch over, effectively 6 up. Who uses 6 up wedges??? 5. I went back and showed them some shots on the range which all went left, and they agreed to flatten the irons by 3 and the wedges by 4. They now hit much better, but why did they change the lies to such high angles in the first place? even to above what I was told I was actually getting when they arrived?. Did they just stuff up the order??? I got the distinct impression of being just put through the motions, with no-one really checking anything, or the proper order. They saw a high fade and high swing, so probably thought lets just order 4-6 up to correct the swing, even though I'm really not bad, can hit the ball up to 290 yards roll and have a handicap around 12. The Mizuno EZ forged suit my ~12 handicap, although its coming down, so could have gone a bit more pro/bladey. I'm now ordering the M1 driver/fairway/3 hybrid with S flex, because the XR 16 driver/fairway/hybrid goes a little left and a little too high, and might even get the MP25 irons , which suits a 5-10 handicap, because my iron game is good, my handicap coming down from 12 is probably a touch better than the JPX EZ forged, although this was only a minor criticism, as these irons can also be used by lower handicap players. But why didnt they give me what they said, and why did I have to then go out and waste time checking and adjusting??? Not impressed. (By the way, the tested I didnt go with was a bit miffed, but I thought he would have done a better job (he was also closer with the 4 flat) and so am ordering new clubs through him.)