Marinus

I am / was - at least thought - the proud owner of a Ping i525 iron set. The set was - after a fitting session and reviews on the different websites - purchased in march 2022. In March 2023 during a practise session on the driving range the clubface of my iron 5 let loose and was found a few yards further on the driving range. After examination by the golfpro and me we identified that the clubface was not broken of the the graphite shaft however the clubface simply released from the shaft. The shaft was fully intact and we identified no scratches or nicks. It was just simply loosed! The whole set was returned to the store and they told me that the set would be returned to the PING service department. Todays update: after 3 week they were allowed to send the set via UPS to the UK for .... My questions: Has somebody experience with the service department of Ping? and is it 3 weeks normal that the set could be returned for .... With these expensive clubs is it normal that this occurs in less a year? What are the guarantee periods for these clubs/ Happy to receive information and advice Kind regards Marinus