puttingpirate

Problem is, I can only go via the pro shop, and them returning the shoes to Ecco. Cant catch other CS rep.

Comfort mostly. They’re a breeze to walk in.

So, last year we’ve had a really wet winter so I’ve purchased Ecco Biom spiked shoes. At ~230GBP they were quite expensive but I’ve head and read amazing things about Ecco I decided to give them a go. As they were GoreTex they were meant to be waterproof, to my surprise, they weren’t. I went back to my pro shop, they’ve sent them back, they were faulty apparently so I got a new pair. Great. 5/6 months down the line the spikes fall out. I replace them, they fall out again. And again. As I have moved out of the area where my pro shop was - I contacted them and they suggested I contact Ecco directly. Did that, the Customer Service replied that they can’t help and have to deal with point of sale. They have a 2 year warranty so I wasn’t super bothered as I’d be back in my club before it expires. For the meantime I bought another pair of Ecco Biom G3, as they didnt look as chunky as the older version, and overall I was happy with the comfort of the shoe (On top of the 10+ pairs of golf shoes I own already). In May of this year - spikes started to fall out. Replaced, they fall out again. I contacted the store I got them from, sent back, got a new pair. Fast forward to last month, I visit my pro shop and leave them the broken Eccos. They sent them back and Ecco replies that they won’t change them under warranty as ’the spikes have fallen out and been work thus causing the problem with the threads and can’t be replaced under warranty’. Really? Was I meant to take them off as soon as I noticed they’ve fallen out? Do I need to carry spare golf shoes? Not to mention I clean my shoes after every round, and replace the spikes every 10-15 rounds. Anyway, as it’s an expensive pair I went back to their customer services email - havent had a reply yet in over a week. And commented on their instagram politely about shoes breaking, and unfortunately they deleted the comment and not replied to any messages. So yeah, if you buy Ecco shoes - they’re pretty good, but don’t expect them to last.

My home course is walking only.