Honestly, this is nothing new from KZG. Even some of their more well respected dealers will tell you what a pain in the behind they can be. There's also the crap they gave Indacup after they had their flooding issues.
I'm all aboard the fitting train, but I really dislike the whole "golfers are idiots who can't do anything themselves". I'm just waiting for someone to add "including swinging the club" to that. I mean golfers are idiots otherwise Ping wouldn't have to make their driver loft 2* higher then standard on average, but I also think there's a big difference between being an idiot due to one's ego vs the loft on their driver and being an idiot as to screw a weight in wrong and damage the head. This release sounds more like the latter.