I had an interesting experience with LAB golf and figured I'd share since it originated here. I won one of their putters in the MGS equipment raffle last year. When it arrived, the specs were 33.5" and a 68.5 lie angle which didn't really fit me. I was going to write up a review but since the specs were off I didn't get around to it. I got a putter fitting a few months after I received the putter and the putter specs I was fit into was 35" long with a 70* lie angle. I took off the grip and extended the putter 1.5" and replaced the grip with one I ordered directly from their site. You have to use their proprietary grip since it has the forward press built into it.
After I extended it, I gave it a try but since the lie angle was so far off it never felt comfortable. I received a DM on instagram from LAB golf in January asking me if I ever wrote up a review of the putter here on MGS. I explained to the person that reached out that the putter didn't fit me, etc. They agreed that extending it wouldn't work and besides the lie angle being off, the head would be way too heavy and feel like a sledgehammer. I was surprised they recommended that I take out the extension and sell the club on Ebay and let them know what I get for it. They said they would check the stockroom and see if they could find one in my specs and to reach back out once I sold it.
Fast forward a few weeks, I sold the putter on ebay and reached back out to them via Instagram. They said to reach out to an individual via email and let him know. I sent an email and explained the entire story. A week went by and I had no response. I sent a follow up email after that and finally received a response and whoever it was indicated they had a putter that matched my specs in the warehouse. I sent a response back and asked what we needed to do to get it sent out to me. I wasn't sure if they were going to give it to me at the price I sold mine on Ebay or what. Another week went by and no response back to my email. I sent another follow up emails basically saying, "Hello, is anyone there?" That was weeks ago and I've never heard back again.
All in all it left a bad taste in my mouth since they were so responsive to begin with and then dropped the ball after I sold the putter. I'm really disappointed because I was excited about testing it and really felt it was going to be a great putter. I'm not super upset since I was lucky enough to win it in the beginning but I would rather have had the putter than anything I made off of it through selling it.